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Although Camera Enable switch is set on, Soti Surf does not take this camera permission into account. A user has to allow camera manually every time a webpage accesses the camera. At Safari, there are three options at the Settings: Ask, Disable and Enable. Ones it is enabled, Safari stops showing the prompt. (Surf only has two options - Disable and Enable).
Hi all, After installing the latest windows updates and restarting the Server, the MobiControl Search Service couldn´t be started anymore because "the host refused the connection". After reinstalling the same version of MobiControl the MobiControl Search Service starts properly, but our devices cant keep up the connection to our server. In the device logs it says, that every device do connect to the server, but cant even keep it up for a second (this happens every 10 sec for all devices): Furthermore we are not able to enroll new devices, kinda bad because we got some new iPhones for our employees and they cant enroll them... MobiControl Version: 15.3.1.1151 OS: Microsoft Server 2019 MS SQL Version: 15.0.4123.1 Devices: iOS14 +, Android 4.4.4 and 9, WindowsCE6 and 7
hello there. we recently deleted some devices from mobicontrol, but he license still take place. how to claim back these license? what is the difference between unenroll vs delete devices. thank you in advance
On Android you can send a script "sendinfo net.soti.action.surf DISABLEPULLTOREFRESH 1" to disable this feature. But is there a way to disable this on iOS as well? We have several iPads with a link to an external site, where the site logs out the user if they scroll down.
Hello, android has in his profile configuration the Task Scheduler. Unfortunately iOS doesn't have this configuration. I was looking for an optionto execute scripts for iOS device (example: restart the device). My goal is to execute a restart everyday at a specific time. Is there an option to configure that for iOS devices too? I don't want to use third party apps because i want to manage thiswithin MC. Thank you.
I've created an XML layout file to structure a container with apps a certain way. I've identified that the XML conflicts with the Allow App Removal feature within Feature Control. I cannot find documentation to overwrite this restriction/impact within the XML file; this affects apps that are mandatory and suggested from DEP. Has anyone come across this issue? Is there a key value that I can use? I've attempted to set <key>allowAppRemoval</key> as true into the XML, but this didn't work.
Hello there We have some webapplications which are only working 100% in Google Chrome, we want to use these on a iPad by a web clip. I've fond the url command "googlechrome://" to start in Chrome, but SOTI tells me that the string is not well formated. Is there any way to achieve this? Best Regards Beni
Is there any way to remotely uninstall an app from a managed iPhone and then trigger a reinstall?
Hello, I'm having trouble trying to enroll the device with an iPad that's signed in to an Apple Business Manager account. No problem until the Ipad is trying to install SOTI MobiControl but fails, showing the error message. The error message is as follows: "This Apple ID cannot be used to make purchases."I think maybe there was a mistake in creating the MDM server, but don't know why.We hope to receive an answer from you.Many thanks. https://ibb.co/68RcDjN
Hello together, I have create 2 profiles for a iOS device. One with "Feature Control" and one with the "Single App Mode". I have add the app Google Drive there. Also in the "Future Control" under "Applications/Single App Mode Whitelist" has the Google Drive added. The configuration looks that the keyboard is disabled. The problem is, the user can't login in Google Drive, if the single app mode is enabled. But I don't found a setting point to enable this in the profiles. My question is, how I can enable the keyboard in the single app mode? Thank you in advance and best regards Janni
Has anyone else have this issue? I saw a KB article that the version we were on (14.4.4) can cause that so we updated to the latest build (15.1.2) and we still get the error. Also noticed this in the Management Service logs.
Hi, we have a few users that are enrolled through DEP. They have App Catalog pushed to their phones, in total we have about 5000 cell phones. 3 of them are unable to download apps from the catalog. They have a popup in App Catalog saying "application could not be installed at this time. Please contact your Administrator.user is connected to WiFi. We have factory reset the device, still unable to install the necessary apps. Any suggestions? Let me know if you need any further info iPhone 7 OS 13.5.1 App trying to install: Manadatory apps Cisco Any connect version through VPP is 4.6.03050 Skype for business VPP 6.22.3 Thank you,
I'm using whitelist in application run control and I have been able to successfully whitelist a few apps, however one of the apps will not appear despite it being installed on the phone. Is there anything I can try to make this appear? Also, is it possible to force apps to appear on the first home screen? I've added some system apps and there appear here, however I have a webclip and this appears on the second screen.
Hello, as it says in the description I have issues connecting iOS devices and WindowsMobile devices at the same time to the deployment server. Specifications: MobiControl Version: 14.4.4.1045 (on-premise) iOS Version: 13.4.1 Devices: iPhone Xr WindowsMobile Version: 5.0 / 6.5 Devices: MC9090 / MC9190 Root Certificate: SHA256 (MobiControl Root CA) I already figured out that the devices running WindowsMobile were only able to connect to the deployment server, when generating a SHA-1 MobiControl Root CA and binding it on "Deployment Server" and "MobiControl Client Certificate Root CA". Unfortunately the devices running iOS cannot connect to the deployment server on this conditions. Does someone have any suggestions connecting both iOS and WindowsMobile devices. I can provide more Information if needed.
Before I describe the issue I'm seeing, I'll mention that this doesn't feel like a problem within Soti but instead a problem with the information being returned to the iPad from Apple's Device Enrolment Program. I am attempting to use Apple Configurator 2 to enrol an iPad into our self-hosted Soti instance via the Device Enrolment Program. I was able to configure this correctly earlier this year but am now seeing a problem when the device attempts to be managed by the MDM. Our server configuration is hosted in our data center and looks like: one management server (MS) that is internal access only two deployment servers (DS1, DS2) that are public-facing; DS1 and DS2 are placeholders for the real FQDNs I've completed the configuration in MS: set up APNS set up Apple Device Enrolment Program set up Add Devices rule for iOS devices I've completed the configuration in Apple Configurator 2: Organization Server using URL of https://DS1 for URL trust certificate automatically set up for MobiControl Root CA manually added certificates for DigiCert Global Root G2 and GeoTrust TLS RSA CA C1 When I prepare the device, I use the following values: prepare with Manual Configuration Add to Device Enrollment Program Supervise devices (checked and greyed out) Allow devices to pair with other computers Enable Shared iPad the server that I configured earlier the organization that I configured earlier the defaults for Setup Assistant (MDM will control later) a valid WiFi profile There is no problem with the preparation of the device. It appears in Apple Business Manager and I can assign it to our Soti server. In Soti, I can sync the DEP devices and the device is properly assigned to my Add Devices rule. However, I am running into a problem when I complete setup on the devices. After sending a WiFi profile to the device, I can select language and country and the device then correctly shows the Remote Management screen. When I proceed with the enrolment, I see an error on the device indicating that the action was 'cancelled'. When I look in Console to see activity on the device, I see two things that look incorrect: the SSL negotiation fails with the message "Handle challenge, trust evaluation failed: “DigiCert Global Root G2” certificate is not trusted" the logged URL points to DS2 instead of DS1 from my server profile. the URL looks like https://DS2/mc/dep/none/enroll I had recently set up a server in Apple Configurator 2 for DS2 and did not include the trust certificates in its configuration. This makes me wonder if something in the Apple infrastructure is caching the incorrect information and sending it to the device during its setup. Of interest, I have set up a trial account with SimpleMDM and have been able to successfully enrol the device there. I have also done the following to try to correct this problem: removed all profiles and uninstalled/reinstalled Apple Configurator 2 removed the MDM server from Apple Business Manager and recreated it updated the Apple Device Enrolment Program information in Soti deleted and created a new Add Devices rule in Soti attempted to enrol a second device used the complete enrolment URL in the server configuration - e.g. https://DS1/Enrol/223 Any ideas about why my Soti enrolment is failing?
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