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Hello, We are in the process of upgrading from version 13.2 to v13.4. We still have over 3000 devices on non-ELM agents, so the first step would be to get all of these devices migrated. The problem is, many of these devices have been out of contact for months, some over a year. Is there any way besides deleting these devices to perform the upgrade. I received some information about possibly deleting them from the SQL data, but I was wondering if there were any other alternatives. All devices Samsung tablets
Hi Do SOTI intend to include the functionality to kill a running application and also do a wipe application data on a Android Enterprise DO enrolled device?
Hi Is anyone aware of a way to change google chrome's android language setting remotely? Thanks
Is it possible to configure view/edit permissions for Rules and Packages per "item" for group/user similar to Profiles? And if not are there any plans for it in future releases?
When enrolling devices as DO on SOTI using android enterprise i have seen devices behaving differently. Some allow access to the home button and recent apps key if you swipe down from the top but others don't i cant explain this behaviour. OEM version :- 01-01-49.00-NG-U12-STD What i would like is to use the menu button from the lockdown instead of the floating home button. Has anyone had any experience with this?
On the lockdown, Is it possible to display the date and the time of the device ?
For a european project, we created multiple country folders (France, Allemagne, Italie .....) We configured a custom attribut for each one : France = FR, Allemagne = AL, Italie = IT .... On the lockdown, we would like to display the flag of the related country. If ID = FR then display ''France flag.jpg If ID = IT the display ''Italie flag.jpg .... Is it possible ?
What is the color Quality configuration by default ? Is it possible to put the color quality to Medium (8bit) by default ?
Hello all, I have a tablet Panasonic FZ B2 under android 6.0 On this tablet , i have a mobicontrol client on version 1330 1110 since several month. All works fine but we need to update the tablet with some news feature and restriction. we 'd like to update this tablet with soti surf and new version of client mobicontrol. For this, i have create a profile and on this profile i have put inside two packages (package studio) - first position : client mobicontrol on last version - second position : soti surf => download from the site (https://docs.soti.net/soti-mobicontrol/downloads) result is client is well installed and connected but ...soti surf isn't installed ...and no information about what's happen's ... no error, profile is on status installed. If i change on profile the order of installed package : - soti surf - mobicontrol client Result is the same ...soti surf not installed Of course, if i installd all apk manually all works Any idea ? thanks
The test installation of MC 14.2.0.2894 works fine, all network settings on firewalls are set, phones are connecting to servers, getting all settings and can be managed. There is one disadvantage. When the phones are connected inside the network via WiFi, I see all the profiles in MC Agent (and they are applied to device). When the phone is connected to the server outside the network (via 3G or any external channels, traffic to the server goes through reverse proxy), everything also works, all profiles are applied, but the list of profiles is not displayed on the phone (see topic). Some log's investigation suggests that this list of profiles for MC Agent is an XML document that does not come from the deployment serer to the phone due to the presence of reverse proxy. This is not fatal, but causes inconvenience in cases of remote troubleshooting involving the telephone operator. What settings can you advise for network diagram and|or reverse proxy to correct the situation? By the way, there is a working version of MC 12.2.0.23465, which is not behind the reverse proxy, but behind the NAT, and there the profiles are displayed normally on enrolled phones.
We're use MC 12.2.0.23465 with about 150 Samsung phones, half of them GT-I8552 (Android 4.1.2, agent 12.2.0.23440, API Samsung MDM v3, RC +) and the rest GT-I9300I (Android 4.4.4, Agent 12.2.0.23440, API Samsung MDM v5, RC +). We want to begin replacing phones with modern Android 7+ with Enterprise connectivity, but we cannot replace phones at once due to economic and technical reasons. Old Samsungs cannot work in the latest MC 14.2 version (14.2.0.2894 in test). New phones with Enterprise configuration can not work in the old MC 12.2.0.23465. Which version of MC should we choose to upgrade in order to continue using old phones and start gradually using new ones, for example, Moto Z or Samsung A7? I feel that it must be one of 13.x-th? Where can I download this intermediate version for testing? I have not found any links to older versions for upgrade path's described in the SOTI documentation.
Zebra Android Devices, I'm trying to work out a staging routine that when devices drop into a folder they are updated to the correct firmware version and device configuration. Then after that is done the applications and lock screen is attached. Is there a way to put in some kind of IF statement that says if the firmware != then install this firmware build. I can push firmware already through profiles but devices that already have that firmware still get the firmware downloaded and reinstalled. Also I tried using the prerequisite settings for packages, but they fail if the prereq isn't met and never try again even though the prerequisite has been installed. I'm fine with using scripts to accomplish this, but haven't seen the ability to pull the firmware as a variable.
Hi I Am trying to upgrade from 12.4.0.31047 to 13.4.0.5156 and keep getting the same error. SQL 2008R2, Windows Server 2008 R2 on the database server. Windows Server 2008 R2 and Dot NEt 4.5.2 on Deployment Mobi Server 2018-12-03 15:10:15.201: DACPAC: DAC Message: Message SQL0: Processed 7 pages for database 'MobiControlDB_migration', file 'MobiControlDB_migration_log' on file 1.2018-12-03 15:10:15.658: DACPAC: DAC Message: Message SQL0: BACKUP DATABASE successfully processed 240567 pages in 275.851 seconds (6.813 MB/sec).2018-12-03 15:10:17.615: DACPAC: DAC Message: Error SQL72014: .Net SqlClient Data Provider: Msg 3930, Level 16, State 1, Procedure sp_rename, Line 140 The current transaction cannot be committed and cannot support operations that write to the log file. Roll back the transaction.2018-12-03 15:10:17.891: DACPAC: DAC Message: Error SQL72045: Script execution error. The executed script: Soti support said this was the database server maxing out of memory but we have doubled the memory and this still happens with 12 GB spare. Anybody any ideas before I ring Soti back?
I would like to ask for your help about the non-functioning of the Telecom Expense Management Rule on IPAD Terminals Ios: 12.1.I can not see the alert that must trigger after exceeding the threshold value parameter. knowing that the data consumption is found both on the terminal, and on the report of this type
Is there any way to disable the Almost All Licenses Used Announcement? It is super annoying, and there is no way I'm ever going to have less than 95% of my licenses used.
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