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Vivo Y53 device is supported in MobiControl version 13 but not in V14?
Hello everyone. I just enrolled a Moto E4 Plus smartphone using Android for Work (Device Owner). There are two persistent notifications that I want to hide (image attached): - An application has special access to your device. No idea how to hide this, without hidding all Android System notifications. - Account action required. Should I delete the Android Enterprise account after I enroll it? (We do not use a managed account, we let the user configure their own). Thanks in advance, Max.
Hi, 1st time post, go easy on me...I have a device which is managed by Mobicontrol.My client has been asking for some changes to the lockdown/kisok mode, one of which has resulted in complete loss of connectivity. The device just states 'the process com.android.phone has stopped'I am unable to manage the device from SOTI because it cannot connect.The policy also prevents the end user from accessing Settings, prevents factory reset and on top of this it's low on space.So I'm in a position where it would appear I've bricked a customers tablet and he wants it back like last week.I feel that the only way to get past the now not-talking MDM is by rooting but, I can't unlock the bootloader nor can I enable ADB.I've tried re-flashing the firmware using ODIN but I'm proper stuck.My idea is that if I can gain root, I can then re-flash OEM firmware.Any advice?
Is there a way to export FileSync rule logs? In order to have a list of which devices were synced? I've tried getting this information through a report, but no success. I just need the log that is visible below each FileSync rule, exported as xls or csv.
Some other EMM vendors claimed support for a maximum of 256 in their products. What are the limits for MobiControl v13.x and v14.x?
Hi all, I understand that SOTI has a send SMS function, that I'd like to utilize. However, our chosen network provider blocks the functionality that is used to read the number from the SIM itself. Is there any way for me to set the number manually? Or better still import them? I had previously asked our provider to assist, and they imported a list. However, I now recognize this was a custom field "Phone_Number" and as such is not able to be used to access the send SMS functionality. Any advice would be appreciated. Many thanks, Seb
Hi Before I raise a ticket I thought I'd ask here. I have some reports that were built when we were using 13.3.3. I could see and update to my heart's content in the scheduled panel for that report. We upgraded to 14.1 the other month and I need to update the recipients but I can no longer see it the schedule (but the report still runs on time). I can add new reports and see them but not the old ones. Any suggestions? I'll bring doughnuts.
I have a rule that sends me an email when a device goes over 2GB of data usage in a given billing cycle. In the message there are a few variables that can be added (Alert, Source, Locate, Date, Time, and Time Zone). My questions is, can we use other unique device information in the message? I have a custom attribute called "Route Number" that I would like to reference in the message to easily recognize who went over the threshold.
Hi, I wonder if there any plans to port Package Studio to Mac or Linux ? All our development is performed on Mac and Linux workstations. So far I was not able to run it using wine (probably, parallels would do the trick, but it's for Mac only).
Hello Following reinstallation of Soti mobicontrol, the Adminstrator login with old password does not work Please assistannce to reset this password
Hi, When youre gonna update the MobiControl agent (generic) to the Google Play -store? The version there is a bit too old..
Hello, My terminal Omnii XT15 Windows CE 6.0 was connected to my soti mobicontrol server but this XT15 failed, it has been sent to maintenance and now it's back with a new motherboard. I tried to install Soti mobicontrol agent as it was before the reparation but unfortunatly the communication beetween the terminal and soti server was not ok (the terminal was still present in the soti console but not "on"). So i deleted the terminal registred in Soti (i also deleted the certificat), removed the agent from the terminal, created a new deployment agent, installed it on the terminal but still no communication beetween terminal and soti server. I checked the "Deploymenet server" logs, and it seems there are error regarding a certificat : 2018-07-27 13:56:29,027 (0x00001f7c) [INFO] CWinLogFile::WriteAllLog() New connection entry, index=19, name=*, host=172.18.203.32, sock=3744, port=49421 2018-07-27 13:56:29,167 (0x00001e0c) [WARN] CWinLogFile::WriteAllLog() SSL: Error 8009030E querying remote certificate 2018-07-27 13:56:29,168 (0x00001e0c) [INFO] CWinLogFile::WriteAllLog() SSL: Connection info: Protocol=00000040, Exch=0000A400 (1024), Hash=00008004, Cipher=00006603 (168) 2018-07-27 13:56:29,445 (0x00001e0c) [ERROR] CWinLogFile::WriteAllLog() ConnThread: index=19 (): 0 byte received, socket closed anyone to help me to properly register the terminal please ? Thanks in advance
If BOTH MobiControl servers and devices are all restricted to a CLOSED Wifi-only corporate network, and only the MobiControl server can have firewall exception(s) added for very limited access to support servers, then what firewall exceptions should be added to allow Bitdefender Antivirus latest definition update file be REGULARLY updated (as configured in the Antivirus payload in a profile) to the targeted devices via MobiControl deployment server?
I'm trying to install 2 OS updates on my Zebra TC51 devices running Android 6.0.1 I used StageNow to get the xml file to accomplish that task. On some of my devices I get the following error when trying to execute the mxconfig command on the device after the package got downloaded: 2018-07-25 16:42:27.836|pool-1-thread-1|D|AP|[LegacyScriptExecutor][execute]script command: mxconfig - begin|2018-07-25 16:42:27.836|pool-1-thread-1|D|AP|[ZebraXmlStageCommand][execute] xmlPath: /sdcard/TC51_OS_Update_MX6.3.xml|2018-07-25 16:42:27.839|pool-1-thread-1|D|AP|[ZebraXmlStageCommand][execute] (/sdcard/TC51_OS_Update_MX6.3.xml) Response: <wap-provisioningdoc><characteristic-error type="Permission Error" desc="MxFrameworkService: [net.soti.mobicontrol.motorola.shared:10130] is NOT allowed to access MX Framework!"></characteristic-error></wap-provisioningdoc>|2018-07-25 16:42:27.839|pool-1-thread-1|D|AP|[ZebraXmlStageCommand][execute] (/sdcard/TC51_OS_Update_MX6.3.xml) Process xml successful|2018-07-25 16:42:27.839|pool-1-thread-1|D|AP|[LegacyScriptExecutor][execute]script command: mxconfig [/sdcard/TC51_OS_Update_MX6.3.xml], result: ScriptResult{description='OK', resultType=OK} The installation of the package gets reportet as successful back to the MobiControl server but the OS update never took place. Sometimes a restart of the device fixes this permission error. Does anybody know where I need to change permission settings or what could cause this error? Thank you! Regards, Michael
Hi, My Setup is MobiControlCloud 1.4.1.5.1284, SOTI upgraded it today. Tablet is a Samsung Tab A 10.1 with a pen (2016) model # SM-P580 Running Android v7.0 Google Domain is Binded to MobiControlCloud and I see it in both sides as being connected. Setup COBO (Company Owned, Business Only) I would like to enroll Company owned Tablet Android Enterprise with afw#mobicontrol and Device Reset, to push to the tablet a single user Manage Google Account that is binded to the the company's domain, and the user cannot add another personal account. I used both device enrollments rules setups. I can use a Manage Google Play Account that only pushes the apps, and if I disable the Google Account Creation from feature control then the user can't add any account to it, and if I enable it then I can add anything. The Manage Google Account with the binded domain can add anything to it as well within the tablet like above but without apps being pushed. Also, with a loophole that I found by backing out the sign-in screen I can add any Google Account. I would like to restrict it in a way that I can only push the user's Managed Google Account to a specific tablet. Basically I want to push the accounts so they may use the Google Apps like Google Drive, Docs, Sheets, and Slides. The problem is I don't have a local LDAP server that is broadcasting the AD to the internet, and I was wondering if there any other way to manage this via Azure AD or idp from Google SAML app, or anything? I'm missing that feature because of LDAP so I don't find a way to assign the Google Accounts to a tablet in MobiControlCloud Security. Any help is much appreciated. Thanks. -Kenneth
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