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Hi, we are using SOTI solution for customer facing kiosks with a web site displayed in Soti Surf in kiosk mode. Soti Surf must be in the foreground at all times displaying the web site. The issue that we are facing is that after re-assignment of our profile (includes Application Run Control, Feature Control, Soti surf settings and Lockdown), Soti Surf gets stuck with a screen showing the message "The administrator has made changes to the surf app's settings. Please launch the browser again" (see screenshot). This happens even if there are no changes to Soti Surf settings. The tablet is enclosed in a kiosk stand so there is no access to the controls of the device. Customers cannot use the kiosk until a technician connects remotely to the device and re-starts Soti Surf on every single device. Please, advise how we can solve this issue without manual intervention. Ideally this message will be bypassed or Soti Surf will restart automatically. The devices are Samsung android tablets running OS 5.0.2 (Lollipop). MobiControl version is 13.3.0.3217, the agent version is 13.3.2.1004 (ELM) and Soti Surf version is 14.1.1.1121. Thank you
Why antivirus protection displaying Delivered or failed if it failed i revoke and re-push the profile its working but incase of Delivered status its not working.
Whenever I try to remote control a Windows CE device, I am prompted to download and install the remote control plug-in (SotiRemoteControlInstaller.ms) and then restart my browser. Things worked for several months & then it suddenly fails. This is now the second machine with exactly the same behaviour. Sometimes, killing the SotiRemoteControlLauncher.exe & restarting the browser works, sometimes not. Similar to this issue, my remote control sessions do not work. Unfortunately, I am using Internet Explorer 11 and not google Chrome. the work around suggested in that thread does not work for me. Soti MobiControl: v13.3.0.3851 Desktop OS: Windows 10 v1709 (build 16299.492) Browser: IE 11, MS Edge, Google Chrome 67.0.xxx)
I've combed through the documentation and google-fu'd to the best of my ability, but while there's an explicit means to "Accept Untrusted Certificates" there is no documentation (that I've found) on where to establish trust for SSL certificates for LDAP by MC.The root certificate of the CA that signed our SSL certificate for LDAP is present in the certificates store (in windows) of the machine that MC is installed on. I have also been in the MCAdmin Utility and perused the Certificates section, but none of the sub-sections there appear to have any indication that they would be related to establishing trust for LDAPS.Any assistance is appreciated.
Is there any method for limiting the installation of an Android APK Package on an Android+ device based on a detection of whether a particular application is in the foreground? It would be nice to be able to trigger the installation of a new version of an application based on the current version not being in use so that we can avoid interrupting end users. MobiControl already can detect which app is actively in the foreground as it is one of the options for Collected Data, it would be ideal to leverage that with some sort of Filter Criteria whereby you could specify something along the lines of: If com.x.y ! in foreground, then install package.
I am looking for the best way to get an email alert each time a device is enrolled. We have devices returning from depot service from a shared spare pool. This means that I must delete/unenroll my damaged device before sending to depot, because I will not always be getting the same device back from depot. It is possible that a previously used and now repaired device will return from depot at a later time. I tried using the "Add new device" Event from the Alert Rule wizard, which covers the new device (that's never been enrolled with MobiControl) scenario. The problem is this method does not alert me if a device that has been previously enrolled is re-enrolled. I need both to work. As a workaround, we have applied a single profile to devices and are using a "Profile installed" Event to send email alerts to appropriate teams. This is not ideal, as we are sending a useless package just for the sake of an alert rule. Can anyone help me with a more simplified alert process that is triggered every time a device is enrolled?
I'm trying to diagnose an issue I'm seeing on some of our deployed tablets related to the Content Library. In order to figure out what is happening I need to look at where the Content Library files are saved to the tablet, as in the specific folder on the device where they download to. Where is the specific folder that the MobiControl client puts the Content Library files?
Hi, I've come across an issue using SOTI surf which I suspect may more likely be an issue on the wb application were using but wanted to see if anyone had any thoughts. We have a web app provided by a 3rd party whereby employees can download files (rota's in this case) that should download in .PDF format. Having tested on Chrome and other browsers it works correctly and downloads as a PDF. However in SOTI surf it appears to download as a .aspx file and subsequently cannot be opened. I've tested with the latest version of SOTI surf and the issue is still the same. I'm guessing its the way the site itself is dealing with SOTI surf as a opposed to anything that can be changed on the way SOTI works? Were using Samsung Galaxy X cover 4 devices on Android 7.0 Welcome any thoughts?
Since last week Android BYOD user report, that access to internal websites is not possible anymore. User see on screen a ERR_NAME_NOT_RESOLVED error. iOS users do not report such an issue. Using SOTI Surf 14.1.0.58 from PlayStore and SOTI Server version 13.4.0.4449 Does anyone have the same problem?
We're testing SOTI Surf in combination with SOTI lockdown (kiosk/single app) on a device running Android 4.4.4 (soon on Android 7). Only one URL is white-listed and set as home page. The website is opened, but then SOTI Surf prompts a security warning: There’s a problem with this website’s security certificate. Proceed anyway? After pressing 'OK', the webpage is shown. SOTI Surf is configured, but I'm unable to locate the security settings which could disable this message. Under SOTI Surf Privacy Settings I was unable to find a suitable option.
Hi, Is it possible to change any settings of the default "browser", if you just enter an URL as http:// (No browser:// or chrome://, ..) as a menu item for the Android lockdown? I'd like to disable the ability to safe form data. With Android Studio I would use something like webSettings.setSaveFormData(false);We use Zebra TC51 with Android 7.1.2Thanks in advanced.
Hi,Anyone here experienced implementing ERG for SOTI Surf? I already installed SOTI SurfERG-app, I already configured it to my Mobicontrol Server. When I open SOTI Surf from device, it communicates with ERG server via the specific port I specify, I verified it using wireshark packet tracer. But whenever I access websites or IPs from browser, it doesnt pass its traffic to ERG Server, device communicates directly without ERG in between. If I'm not mistaken, purpose of ERG for SOTI Surf is to relay all HTTP/HTTPS traffic from device to target destination and redirect it back. Thanks
Hi;My Zebra TC75 device "Agent Status" still waiting "Connected, waiting for server response" and the device seems to be Offline on the console.Other Samsung Android devices "Agent Status" section just writes "connected" (green color) and devices online. I tried to wipe the device. I re-enrolled the device but the result did not change. Have you encountered a similar problem before?
Hi I have a problem with deploying an antivirus profile to android plus devices (Android 4.4.3 and Android 7.1.2). I can deploy the antivirus profile over our staging wlan, but i doesnt work over our production wlan. All the other profiles works on both wlans. Has someone an idea why antivirus is not working on our production wlan? Logs: Profile "AntiVirus" version 1 failed to install, because all of its payloads cannot be installed. Thank you Markus
HI, We run SOTI MoniControl version 13.4.0. One of the devices we manage is the Zebra TC55 running android 4.4.3. We tried to upgrade the SOTI agent on the device because it is needed for some functionalities. The issue here is, after we send the upgrade command the device went offline in SOTI and never came back. We checked with its owner but the device is rebooted and online for sure, but we are no longer able to manage it. How can we make sure the device comes back online in SOTI?
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