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HI All We are looking to stage/enroll a few thousand devices and we don't want to load all the applications etc at the staging site. Instead, rather have a button on the lockscreen that triggers a move by the user, to the live/infield folder where it will adopt the policies it needs and download the applications etc. Has anyone done this before? Is it possible? Your assistance will be much appreciated.
When an Android device upgrades itself to a version it may erase special access rights to MobiControl Agent, such as ACCESS ANY File. Prior to massive deployment, we have tested wich devices have upgrade and lost permissions. In order to test if permissions are grant or not in Android devices we have a package that includes an apk, 2 txt file and a post install script. The apk requests EXTERNAL_ACESS_MANAGEMENT and we do nothing with it. The only reason of its presence is to identify if MC Agent is able to install and grant such permission. After the confirmation it is installed, the post install script uninstall it. If installation has failed, the script stops on this point and the log on scripts helps to identify it. The 2 txt files is to verify if we are able to copy/replace one by another, working as a flag if the MC Agent has rights to delete or overwrite files content. One file has 9 bytes and other 4 bytes. We know it has worked if both stay with 9 bytes. By the list of installation failed we are able to start a remote session to grant the proper rights. This was so, up to Android 14. Android 14 denies the delete, copy/replace action and we could not identify which permission is missing for it. The Log from script writes the file has been deleted and the other one copied, but the scripts hangs as failed, even after writes the log of installation success at the end. By the way, the file sync rules are able to replace the content of the files, but legacy script copy command may not. Below you see the package and its post install script. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ; ; Post-Install Script File ; Date Created: quarta-feira, 17 de abril de 2024 ; ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; log -i "ANDROID ANDROID ScanMobAUth2 installed" ;Remove File testeScan2.txt ;It fails here, because the original file is still there del /sdcard/Download/testeScan2.txt log -i "Succes on erase testeScan2.txt " ;It is weird that the log above is registered, even after del command been failed copy /sdcard/Download/versao123.txt /sdcard/Download/testeScan2.txt ;It does not copy and is expected to happen so, when the target already exists with same name and different content log -i "Succes on copy file testeScan2.txt by versao123" ;As before, the log above should not be executed, but is ;uninstall the package uninstall br.com.nobredelatorre.scanmobauth2 log -i "Finishing ANDROID ScanMobAUth " ;it even writes the Finishing log above finishpkg Here comes the package content [Fileoptions] Encrypt=1 Compress=1 Format=1 [Info] Name=ScanMob VersionStr=23.0 CommentStr= Wrap=85 Build=0 BuildDir=C:\Users\Aline\Documents\MobiControl Packages\ScanMob\checked\ WrapDir=C:\Users\Aline\Documents\MobiControl Packages\ScanMob\built\ File=ScanMob.pcg TotalFileSize=1610632 ExtraSize=0 TotalPackageSize=1314126 Processor=ALL Platform=Android ProcessorType=1 PlatformType=7 Osver=2.0-22.0 VendorName= Type=0 Prompt=0 PromptMsg=Install package 'ScanMob' now? PromptTimeout=10 [Files] File1Src=C:\Users\Aline\Downloads\app-release-21.apk File1Path=Internal Storage\app-release-21.apk File1Flags=128 File1Type=17 File1Params= File1Uninst= File2Src=scripts\posti.cmd File2Path=|\posti.cmd File2Flags=256 File2Type=12 File2Params= File2Uninst= File3Src=C:\Users\Aline\Desktop\testeScan2.txt File3Path=%sdcard%\Donwload\testeScan2.txt File3Flags=1 File3Type=0 File3Params= File3Uninst= File4Src=C:\Users\Aline\Desktop\versao123.txt File4Path=%sdcard%\Donwload\versao123.txt File4Flags=1 File4Type=0 File4Params= File4Uninst=
We are running a lockdown profile on Zebra MC3300x handheld. I have applied the authentication then the lockdown. and I cannot manually log into the device either at the device or through Mobicontrol remote control but if I use the "Enter Administrator Mode" from the remote control console it lets me in. I have tried resetting the password in the authentication profile and revoking\installing. I have rebuilt the device and patched it to the latest. I have built a brand new authentication policy and lockdown so I am 100% sure of the password. I tried a different lockdown template thinking maybe it just doesn't work well on this device. and I am still seeing the same behavior. This creates an issue if the device loses network connectivity for some reason as we them cannot get into the device and reconnect it thus we have to factory rest the device and rebuild it. Just not sure what else to do or where the problem lies. They are Work Managed . OS : Android 11 Zebra what used to be LG patch but is now called something else : 11-42-18.00-RG-U01 Mobicontrol Agent version : 2024.1.1.1125 Mobicontrol version : 15.4.1.4828 I know we are a few revisions behind on our Mobicontrol version but we are trying to work out issues we have in our test environment with the newer version before upgrading our production environment. Any help or direction would be appreciated.
Hi, We use 'Simple Keyboard' as the primary keyboard across our devices, as we do not like the fact that Android 10+ uses Gboard which has GIFS. Is there a way to set this as the default keyboard across multiple devices? We have 100 odd devices which need changing. Any help would be appreciated! Thanks Craig
Hi, We are trying to upgrade current devices running 8.1.0 to OS 10. I understand you have to go to OS 9.0 > 10.0 rather than to 10 directly. I have created a package in MC Studio with the local OS9 files which has the below 'Post script' sendIntent -s "intent:#Intent;component=com.datalogic.systemupdate/com.datalogic.systemupdate.SystemUpgradeService;i.action=2;S.path=/storage/emulated/0/Download/memor10-ota-row-2.03.04.20200311.zip;i.reset=0;i.force_update=1;end" The profile is marked as 'installed' and the files are successfully transferred to the correct location e.g Downloads, however nothing happens on the device and the update does not start. Can someone please advise on how to get this working or the best way to upgrade these devices OS? Thanks Craig
Is there a way to turn the Restart when needed setting on via script or profile setting?
Getting this error message when I was the only person connecting/connected to this deviceL The device is currently being remotely controlled by another user. Please try again later.
Hello Is it possible to view global remote control logs in a comprehensive way? I would ideally want a overview of all remote controll activity. I have noticed MCDeplSvr log contains some information, as well as the RCServer log in soti assit. But both these logs are very uncomprehensive. For example the logs don't tell what user starts remote control. I'm running Mobicontrol 15.6 and Assist 3.1, and mostly windows devices. Thanks in advance
Hi, I have an Android 11 fully managed device with an application deployed via Managed google play. When I look at the applications permissions, the toggle for "Remove Permissions if app isnt used" is greyed out and turned on. Im not sure which configuration option I have enabled which has both turned it on and greyed it out. Revoking the profiles etc hasnt helped me identify the source. Do anyone have an infomation on this / a command to disable Thanks Adam
Hello Community, i try to enroll a Honeywell CT47 with Android 12 to our cloud environment via scanning barcode. WE run Soti 15.6 the enrollment via afw#mobicontrol work, but without systemapps. I try following code in different versions: { "android.app.extra.PROVISIONING_LOCALE":"en_IE", "android.app.extra.PROVISIONING_TIME_ZONE":"Europe/Amsterdam", "android.app.extra.PROVISIONING_WIFI_SSID":"sour wifi", "android.app.extra.PROVISIONING_WIFI_SECURITY_TYPE":"our security", "android.app.extra.PROVISIONING_WIFI_PASSWORD":"our password", "android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME":"net.soti.mobicontrol.androidwork/net.soti.mobicontrol.admin.DeviceAdminAdapter", "android.app.extra.PROVISIONING_DEVICE_ADMIN_SIGNATURE_CHECKSUM":"hn8mSNJMPcovWbnnWrb-uMpWZjNlNp-jyV_2A-Whumc\=", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION":" https://downloads.soti.net/apk/AEAgent/GoogleMobiControl-2024.1.1.1125", "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED": true, "android.app.extra.PROVISIONING_SKIP_ENCRYPTION": true, "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": { "enrollmentId":"MCQFZB25" } } I get the message that the enrolment failed i need to ask our IT administrator. The same enrollment ID is used under afw#mobicontrol we try without wifi settings; with differnt agents i cant find the reason why it failed Any idea? Thank you Günter
i have 2 saved networks on my device, both have auto reconnect off so they are not fighting over connection when in range of each other. 1 of them requires to skip random mac and the other will connect using tablet mac or random mac the one with either/or connection will let me tap on it from SOTI settings manager and sometimes it will prompt for password but still get connected anyway or just connect The other one that requires tablet mac to connect, I have set this us using KSP and confirmed the settings are sticking even after a restart but when i click on the ssid from soti settings it prompts for a password and never connects. when i go into admin mode and try again through soti settings it does same thing only when i go to system settings --> wifi connections and tap on the wifi from there to join it, it connects, i do not have to put in the password or change any settings. please help, I need this to work like the other wifi via soti settings manager on the lockdown kiosk. I don't want them in admin mode to have to tap wifi for it to connect .
I've been grappling with this issue for some time, and have posted about it before but I'm starting a fresh thread as suggested by Soti and following confirmation from them that this is an Android OS issue which cannot be fixed by Soti. The issue is that in-house apps cannot be successfully deployed to Android devices automatically, when using BYOD or COPE profiles. In work managed enrolments, updates to the in-house app deploy seamlessly without problem. In work profile (BYOD) and COPE enrolments, MobiControl attempts to deploy the app but Android requires user permission, and no notification or request is displayed. A silent notification does appear in the notification tray if the user looks for it, but they need to seek it within 30 minutes of the update being pushed out, otherwise MobiControl abandons the update attempt. I would have expected that, with a COPE (company owned, personal profile) device, the app deployment would be automatic, and that with a BYOD profile the user would be asked for permission to update. But the actual behaviour is the same with both BYOD and COPE profiles, and requires each user to be personally asked to deploy the update within 30 minutes. There are no notifications displayed under any circumstances. The behaviour is the same regardless of whether deploying the app via an app policy or a profile. It is also the case that, in order even to get to this point, the "Allow installation of apps from unknown sources" permission must be given to MobiControl in the work profile (undocumented), AND a similar permission must be expressly enabled in the Restrictions -> Security section of the device profile on the MobiControl server. After 10 months of troubleshooting, Soti have finally told me that this is the 'expected behaviour' according to Google. Has anyone else experience this and, more importantly, found a way to work around it? Thank you James MobiControl server 15.6.3.1018
Hi, We currently have two problems in Soti: 1. apps are no longer displayed on the devices in the Mobicontrol internal app catalogue. The app policies are still there and active. When I go to a device and click on the "Configurations" tab, the "App Policies" only load continuously, but nothing is listed. It affects all of our devices.Otherwise, the devices work properly the last months. The devices run Android 9-12, are all Android Enterprise and are connected to the Managed Google Play account. So everything is actually the same as always and as it has been for the last few months. Search Index Sync is also fine. Reboot of the Server did not help either. 2. During tests, I started to deactivate some app policies. These can no longer be activated if I set a special filter.These filters were active for many months.We have the CustomAttribute "Office 365?". If this is set to "Yes", the app policy is assigned to Office.As you can see here in the screenshot, it was always set. Now I can no longer save the filter and activate the app policy again Soti Version: 2024.0.1.1020 Honeywell CT60/XP & Zebra MC33/X Devices
Hello, We have been experiencing errors with our SOTI Cloud Link Agent since Monday 15/04/2024.Since Monday, the link between our server containing the Cloud Link Agent service and our SOTI server is no longer working.We've restarted our server, and the service is up and running. We have error logs on this subject if you'd like. Could you please help us as soon as possible? Thank you in advance and have a nice day. Best regards,
Hi, Can we use soti identity for soti mobicontrol on premise?
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