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Hi,I am trialing the Zebra TC57x device that we will most likely use to replace our aging tc56 fleet.I have 10 devices here which I have enrolled successfully however the issue I am having is FOTA. The devices sit as Enrollment Pending for hours after being enrolled. Checking in usually will result in a device becoming "Ready for firmware upgrade" however three out of the 10 are still pending enrollment. I am worried if I have over 500 of these devices to get updated before I deploy I am going to be stuck for weeks fighting FOTA to work as intended.What are some troubleshooting steps I can use to force a device to move itself from Enrollment Pending to Ready For Firmware Upgrade? So far I have Checked In / Sync Files / Restarted Devices.
Hi Mobicontrol Gurus, Is there a way to password-protect booting into Safe Mode? We're currently using WT6300, MC33 and MC93 devices in our fleet. TIA Emmanuel
We are getting a popup on our scanners that reads "attention required please tap each item and proceed with the pending actions". When this happens, the scanners stop connecting to MobiControl. When we enter the admin credentials, we are prompted to grant SOTI permissions. This happened all of a sudden on scanners we've been using for years. Any idea what the root cause could be?
Hello all, We have mobicontrol on version 15.5.1.1010 We have some device Zebra TC58 with android 11 and we enroll these device with this procedure. device out of box init device add wifi for internet connexion at google enter afw#mobicontrol continue init re start device, add wifi private start mobicontrol agent and enter enroll ID device is well enrolled into mobicontrol in work managed Now, we buy some device TC 78 into android 13 ... If we try the same procedure it's not work ... At the step of google when we type afw# ... after the flow asks the url of the enrollement of mobicontrol .. But the flow stop because our environnement of soti isn t on internet ... how to enroll device TC78 with android 13 ? Thanks a lot
hi,how can i do this with mobicontrol?the devices are work managed by the way.thanks in advanced for the help
Hello, I'm looking for help because I can't skip the Google account request when I enroll my device through the enrollment rule (Google-managed domain enterprise binding). It's necessary for my activity that I can initially enroll the device via this rule in SOTI MobiControl without adding a Google account (so my preparation technicians can push the necessary profiles afterwards). The Google account will be added to the device at a later stage.Thanks for helpingSincerelyAntoine
I have implemented this KSP setting so users will not be able to access settings for any biometric setup for our 3rd party app. However now when into admin mode the Settings app is now blocked there too. How can I enable the settings app while in admin mode but leave this setting in place for lockdown kiosk so users cannot get to settings: The KSP setting applied: what it does, and we need to keep: what it also does in admin mode when i click on the settings icon that i need to get rid of:
Hello, I'm trying to add an bluetooth shortcut to our lockscreen. The user should be able to add a new connection but not go any further settings wise. We are using Honeywell CT45P devices which are AE deployed, the lockscreentype is Activity Suppression. I managed to open the 'connected devices' screen (Screenshot 1) and the 'identify_activity' script will return 'com.android.settings/.Settings$ConnectedDeviceDashboardActivity'. But in this screen the user gets the option 'Connection preferences' (Screenshot 2) where several settings / menus can be accessed which is not what we want.If I try the 'identify_activity' script in the 'Connection preference' section the response is 'com.android.settings/.SubSettings' which is not helpful. Is there a way to determine and block this settings seciton? A call for the third screen ('pair new device') could also help but the response for identify_activity is also 'com.android.settings/.SubSettings'. Thanks in advance for your help.
Hi SOTI Comminity I new for javascript and i have use case that I will check folder and file by if not found folder i will create folder 'sdcard/SOTI' and create file 'sdcard/SOTI/info.ini' how to do with javascript? I try checkFolder(); function checkFolder() { var foldercheck = new mobicontrol.io.File('/sdcard/.SOTI'); if (foldercheck.exists) { mobicontrol.log.info('/sdcard/.SOTI exists'); } else { mobicontrol.log.info('/sdcard/.SOTI not exist.') newFolder(); }; } newFolder(); function checkFolder() { var file = new java.io.File('/sdcard/.SOTI'); var path = file.mkdir(); } But error not module java My SOTI server version 15.3 and SOTI Client verson 2024.0.4 Build 1056
Hi, I have a few devices (Datalogic Skorpio X5 with Agent Version 15.1.5.1049), and sometimes these devices don't have the buttons to Remote Control and has the RC Error in Supported APIs. To fix this I can send one script with "retryrcdetection" and it works. However, after some time, the RC Error appears again. I create a profile with one Task Scheduler to execute this script everytime one device has RC Error in Supported API (filter by Supported API in assignment), and it seems to work ok. I am interested in knowing if there is a definitive solution to solve RC error. Regards
Hello, we are experiencing tough timeout times from SOTI MobiControl. Our experts would like to keep a MobiControl cloud session active for more than 5 minutes of inactivity. Is there any chance to change the timeout for the cloud instance? If yes, where? Best regardsMarkus
Hopefully someone can help me here. I have created and deployed an Apple device as "user" enrollment which works fine (i can add and enroll profiles which take effect on the device like Wifi for example). My problem now is, I also assigned an app policy where 2 apps are assigned to (previously also "purchased" in the ABM (Mobicontrol Agent and Office 365 for testing)). I can see both apps in the provided webclip for Application catalog (https://serveraddress/mc/mdm/appcatalog/%DeviceIdentifier%) but if i press on "install", for both i get the error message "App can't be installed. Please contact your Administrator." In the webclip for the profile catalog (https://serveraddress/mc/mdm/profile/%DeviceIdentifier%) i get only a blank page. APNS is set up and a test went fine. Did I miss something or is there something related i could have done wrong somewhere?
Hi there, is there a way to enable access to Application permission screen during Activity Suppression lockdown? The screen is visible only for few milliseconds and it is not possible to enable the toggle. Here the video: 20240202_152542.mp4 Thank you.
Hi There, I receive complaints from branches that it takes a long time before a scanner (zebra) is started. We increasingly see SOTI Mobicontrol MXMF is loading, please wait... normally it is loaded like this, but now it sometimes takes a very long time. We allow the agent to update automatically and we are now at version 2024.0.4.1056. Could it be because of that? Device runs on firmware 11-39-27.00-RG-U00-STD-HEL-04 Are there any known issues? Devices identified with the problem are Zebra, VC8300, MC93, TC57 Which i also find strange, at the beginning of the week I saw the releases of SOTI agent version: 2024.0.4.1056, but now it is no longer there. We let the zebra devices automatically install the agent. And we are now at 2024.0.4.1056. Have any bugs been discovered and has the release been pulled back? thanks for the help. Regards,Marcel
I have use case that I create custom data with ini file for input data by user for new device by get value from message box example device_group and user input “north” and I have import custom attribute for existing device example device_group “north” , “south” so, finally I want to update between custom_data and custom_attribute Copy %customAttr:device_group% to %CustomData:device_group% and Copy %CustomData:device_group% to %customAttr:device_group%
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