There's a new home for Articles. Find Articles on Our Product Support Page.
Hey Guys, we are setting up offices where we want to configure devices using ZeroTouch. We have a Staging WLAN for internet access and an 802.1x WLAN for internal communication. Our goal is to bring the devices into the Staging WLAN where they receive their ZeroTouch configuration. After that, they should connect to our On-Premises Server so that Soti can issue them the WLAN certificate for the 802.1x network, enabling them to switch to the internal network. The issue we're facing is that although the devices successfully connect to the Staging WLAN and the ZeroTouch setup works, they are not establishing a connection to our Soti server. I have set up ZeroTouch on the Soti server, and I believe it's configured correctly.Soti Mobicontrol Version is 15.6.5.Is it possible to confiure the Onpremserver so, that he can communicate with the mobicontrolapp on the devices with a network, that has no access to my intern Network?best regardsFranko
Hello, I searched for an instruction on how to set an alert/action when a device exits a geofence but couldn't find any. How can I set a rule, that pops up a message to bring the device back when exiting a geofence and removes the message once the device is back? Device: MobilBase DS5AX Device Kind: Android Enterprise Device Agent: 15.4.6.1013 MobiControl: 15.6.3.1018
Hi Everyone, We are using android devices in warehouse, and vehicle. They can lost between units sometimes. Therefore, we need to a script for these devices. We can use this script when a device disappears. There is a light on device. We want to turn on light and voiced alert same time by script. Thus, the device will be easily noticeable. Do you have any knowledge about this kind things? Could you please help me? Regards
Hi, our customer needs to add a Zebra Enteprise Browser into lockdown scrren. Zebra provided me the intent to launch and it works correctly if I use ADB. When i launch the intent command, Enterprise Browser is launched with the configured webpage. The ADB command is the follwing: adb shell am start -a com.rho.rhoelements.SHORTCUT_ACTION -c android.intent.category.DEFAULT -n "com.zebra.mdna.enterprisebrowser/com.rhomobile.rhodes.RhodesActivity" -d http://www.google.com -t "com.rho.rhoelements/application" --ei "id" -702889725 How can I use it to add an Home Screen item using SOTI syntax? Thank you very much. Nicolò
We have that screen on all ours RF device. We have deployed the Application Reflex web with an APK provided 4 years ago by the partner. But the version is very old. I would like to know if it is possible from SOTI to deploy the application using the google playstore directly because from there, application versions are always up to date.
Hi, What is the difference between requesting a devices location via Advanced Config -> Update Schedule -> Locate device on check-in and via a Data Collection Rule? I see that data collection allows the historical locations functionality to be used Thanks
Hi all, A bit of a strange and niche request here but I am hoping that I can access the "Content Library" part of the SOTI MobiControl app directly from a lockdown mode on Android. Very similar to how you would launch the notifications part of the application by using action://net.sotimobicontrol.VIEW_NOTIFICATIONS - we use this for notifications and it works very well. My reason for this is we want to issue this device to drivers as part of our fleet and although we aren't concerned about them accessing the rest of the SOTI MobiControl app, the Content Library is the most useful part of it for them so i'd like to make it the "default" view when they launch it via the lockdown mode if possible. I know it's unlikely and I have opened a case with SOTI as well, they are investigating but asked me to post here incase anyone had done similar. Thanks, Mike
Hello, The device has been enrolled under pro profile on managed device. When the customer receives a call phone. It's not possible to register the phone number under Outlook. Any idea ? please
Hello SOTI, it would be nice to have such an article, I'm sure many people would appreciate it. Thanks!
Hi Everyone, does somebody already have expierience with the new Search Service? I did the upgrade with a customer from MobiControl v15.5 to 2024.0. In the new installer you can select where the Search should be installed. My customer has the Deployment Server in the DMZ and the Management Server in the LAN. Do I have to install Search on both servers? As I did this the "Advanced Search" was not available. Any idea? The new port 5500 is open on both sides. Thank you very much.
If I provide a new package for an app will the old package be uninstalled and the new one installed or will an update be performed?
hello,We own Zebra TC57 docker terminals connected to a wired network via charging docks. We restart them with a planned task when they are all wired to the charging dock.Following this restart, some terminals cannot connect to the mobicontrol server via the wired network whereas some can, very randomly.I tried to unplug the wired network and all my Zebra TC57 terminals so it connects using wifi.Following this, the Zebra TC57 terminals are rebooted and all of them reconnect normally but on wifi.I think there is a problem with the soti agent application or with tC57 terminals. We have noticed this problem since an update from android 8 to android 11. SOTI APK: 15.4.6.1013Soti server version: 15.6.5.1018
Multiple Instances of devices that continue rebooting at random after a single "soft reset" command from the online portal on MobiControl earlier that day or in the days prior.Devices are Honeywell CK65 running Android 10 & 12Is there a way to clear any "history" of commands from MobiControl that could be causing this issue?
Every time the MobiControl management app updates you are required to sign in to the app, download a new profile, and manually accept and install it within the settings app to be able to access the management app. I have also seen this behavior when changing profiles for various actions like managing an app or device features. Additionally after iOS updates this also seems to happen. Is there any way around this / to force the ipad to authenticate without user interaction? It's incredibly frustrating especially when troubleshooting with users to ask them to go in and access this. I have Safari disabled on locked down ipads that only access internal resources aside from OS updates and management and due to this there is no way to sign in after an agent update without removing the lock-down on these devices one by one. This is beyond frustrating. There is already a MDM Profile installed on the device so the mdm should be able to identify and authenticate through the magic of said profile. Other MDM providers don't have this kind of limitation. Anyone else frustrated by this? Experiencing the same issue? Used to this sort of thing with Soti Mobicontrol?
Hi, We are playing with the Settings Manager for a specific scenario and want to launch the application to a specific screen within the app launched from lockdown kiosk screen. I'm not overly familiar with Android intents so not sure if this possible or not from intent or a launch script. I've tried a bunch of different variations but can't seem to get it to work. From the identify_activity script, I found the specific activity to be: net.soti.settingsmanager/.wifi.WifiNetworkSavedActivity Does anyone know if an intent (or launch script) could be formulated to launch the Settings Manager app directly into that screen?
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
.jpg)
