No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hello everyone. I'm using Mobicontrol 15.5.1.1010 On Premise. I received a request to try out some Older devices on Mobicontrol. We got Datalogic Skorpio X3 and X4 (Win CE6 et Win CE7) The Skorpio X4 works pretty well, and enrollement was quite easy. For the X3...seems that the server running mobicontrol got some issues with TLS 1.0 We reactivaetd it. , tried to see if there was issues with cypher, but can't find wich one is used. So..if someone got those kind of device , connected on a premise version of Mobicontrol , i would gladly accept some help... thanks to all
Hi there, I'm trying to upload a Google Chrome apk file in SOTI MobiControl to make a package and I got this error: "Failed to read Android application file (.apk) information. Upload a valid .apk and try again." I tried 4 differents APK of Google Chrome from 2 differents sites (APKMirror and APKPure). They all stuck exactly at 70% of the upload and after I get the error message. Thanks in advance.
Hi - 1.When listing all devices within mobi control I have added in additional columns to view firmware version, lifeguard status, build version etc - a number of columns are showing as N/A do I need to enable an option on the devices to view these stats within soti? (device WT6300) 2. Remote access to WT6300 - when I remote to a device I cannot enter administrator mode? nothing happens when clicked on 3. The reason for wanting to enter admin mode remotely is to view sdcard/android/data files so I can edit files remotely , to edit the enterprise browser folder. I get a blank page at the moment. Regards Jag
Hi, I've got a number of Zebra TC52 devices, and I need to apply the laterst LifeGuard update to them. I've created a File Sync rule, and that seems to work correctly. I.e. I get an entry to the device log which says that the file has been synced. Then I want to call the install_system_update script command, but I get the following log entry when I do: Custom log (Mx OTA failed: /sdcard/HE_FULL_UPDATE_11-30-24.00-RG-U00-STD-HEL-04.zip) Any idea what could be the cause of this? Regards, Daníel
Hello, Is it possible to have one profile with one package that only installs in Android 10 and another package that only installs in Android 11? I have a problem with Android 11 when I try to copy some files to the application folder (not possible after Android 10) and solve it, creating another profile (a clone) with a different package that have a different path to these files and assign only if Android > 10 and existing profile assign only to Android 10. But now I have two similar profiles and I want to just have one. Is this possible?
Hello, I have a server that works well in last year, but today, after I create a new profile, I can't assign this new, or one of existing profiles. It shows an error: The server could not complete your request. An internal server error occurred. My mobicontrol version is 15.5 On-Prem installation. Any idea how to solve this? Thanks.
I am trying to setup Google Chrome to access a singular site on a Mobicontrol Android tablet. I found this page in my searching, SOTI Discussion Forum - and I got the URL entered. However, on the tablet, in the App Catalog, Google Play store (which isn't how I want it shown, but that's another matter), it says "This item isn't available".
I have a problem where I think that hasn't got a solution. I have a Samsung A53 mobile device with a lockdown profile enabled. This device was for pure testing but I've managed to Lockdown this device completley. Device is not manageable anymore from within SOTI * Device is in airplane mode. I've added a Sim card, but airplane mode is active..... * Authentication Password has been forgotten. * Option to Factory reset the device is disabled after a hard reset. Is there some kind of master Administrator password? I think I can only use the device as a doorstop now. Any ideas would be great.
I am trying to set chrome to use a Proxy Pac File URL. I am having a hard time finding documentation that actually makes sense. Has anyone actually configure a proxy pac file url for Chrome using the managed app config? I have tried this info. Network Settings (chromium.org). I have also tried something from some Tiny MDM documentation. just curious.
Hello, I need to configure a device with single app mode, but when I enable this option screen keeps all black. So, if I add one item to my Home screen like this: I get this on my homescreen: And if I click in the icon, it opens like this: And everything is OK. But if I configure it like this: My device only shows this:
Hello All, We are experiencing an issue while enrolling any new tablets to SOTI, and this has been noticed post 01/26/2023. Post providing the enrollment ID, it throws a "Connection to server, enrollment failed error", asking us to enroll again. -However, we could see, the device objected created in SOTI when we search the serial number, with ELM and other Profiles in pending status and it won't proceed further - Already have a SOTI support case in place, as per the recent interaction they have asked to test the device using earlier MC agent version i.e., 15.3.0.1006 and try to enroll via the QR code method Can someone help me with a link for the earlier MC agent version as our current version is 15.3.1.1229. Also looking for some guidance how to enroll a device through QR code method. I have attached the error screenshot towards the issue for your reference.
Recently we have had trouble sending certain commands to our handhelds. One of the most common ones we have seen is the error message below when sending the Check-in Command. ERROR Error sending the Check-in action to 1 device(s). When I go to the logs for this device, it shows the request for the Check-in but does not show it as resolved on the next line like it would when it normally works. Is this a known issue? Further details below: Handheld Models: TC56 + TC57 Android Oreo 8.1 SOTI MobiControl Version: 15.4.2.1020
Updating TC 57 OS to most recent LG U44, after the update i notice a lot of application is "uninstalled" talked with Zebra support and they are saying its because i enroll my devices through SOTI AFW#, and the apps are not uninstalled it;s hidden. I tried sending a script to enable them but still shows as "uninstalled"
Good evening, I have to set up the SMTP server in order to enable MobiControl to send automatic E-Mail notifications with an alert rule. Until a few months ago this was done by SOTI support with a generic SMTP configuration, but now the support is telling me this is no longer possibile on newer instances because of the GDPR regulations. For this reason I am now trying to set up the SMTP using a gmail account, but there is no way I able to make ti work... This is how I'm configuring it by following the Google official guidelines: I tried every "Authentication Type" available, they all fails when I try the connection by clicking on TEST CONNECTION. I also generated the app password within the Google account "Security" section and put it in the "Password" field instead of the normal google account password, but nothing. Am I missing something? Thank you, best regards.
Hi, I have a requirement to be able to identify devices that were on a particular site in the middle of the night (outside of my working hours) based on the WiFi IP address that they had at that time.The obvious solution seems to be to set up a filter group to find those with the octects of interest and set a nightly report to run on this filter group. Whilst setting up the filter group is easy and works, every report I have tried won't work on a filter group.Can anyone suggest a workaround? I suppose I could run a report containing the IP addresses of all devices each night, then filter the results with a spreadsheet in the morning, but I'd prefer a more automated method.
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
