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Hi all, we have Android devices enrolled through an open network to a Cloud instance of MobiControl. They work fine and remote control works well. In the closed company network we have opened port 443 for console and 5494 for the device agents. Devices are still online and remote control works fine. The firewall exceptions are set to any destination currently. The network team wants to whitelist certain IP addresses or domains. Question: Which IP must be whitelisted? Additional Info: I know about this list of IP, but i believe we dont need them all since it is for onPrem installation? IP Addresses 13.248.157.19 54.208.149.103 54.208.194.169 54.209.62.205 54.209.186.178 54.209.186.251 54.209.207.237 75.2.25.8 76.223.23.230 99.83.149.241
Hello, I can't find a way to allow users to cast their screen to other device using Smart View. Our Galaxy Tab S6 Lite does include the preinstalled app, but I can't make it work. I added the app on the kiosk, it appears correctly but says "package not found" when pressed. I then tried to send this script in legacy mode : enable_system_app com.samsung.android.smartmirroring with no noticeable change. Can someone help us with that please ? Kind regards
Hello, we have an issue with our devices Zebra MC3300 that going in black screen even though they are connected to the Soti Server. The only solution to solve the issue is to restart remotely by soft reset in web remote session. if we try to power on or reboot by hardware button on device, nothing happens. Agent version is 15.3.3.1069 Thanks for support
Hello, i am facing an issue to start devices remote conrol even after i install the plug-in software.?! any idea?
We are experiencing issues with enrolment failing when trying to use a mobile data connection, devices are all Samsung, using Android Enterprise client. Enrolment works when connected to ANY WiFi, internal to our network or external, but always fails when connected to mobile data. Has anyone experience this previously? Servers are running 15.3.3 software and servers are On-Premise, not Cloud. Is there anything that could cause this behaviour?
Just after some advice if possible. We're trying to enrol and start using Samsung Galaxy Tab Active 3's using Android Classic enrolment (we have good reason currently but will opt not to go into any specifics on this). Those devices are running Android 13 on February 2023 security patch. We have only one live user currently and one test device in hand. The test user has periodically complained that the lockdown has crashed with a message saying that the menu could not be loaded and to contact an administrator. This is happening at awkward times and often when support for the individual isn't available. It can only be fixed if the lockdown is revoked and then re-applied. Agent version 15.3.1 Just wondering if anyone else has experienced this and has a work around? Not sure if this is a bug, whether the lockdown itself is at fault or whether something in the OS is corrupting the menu? I notice in Android 13 that you can select the default home screen between MobiControl and One UI - you can set it to MobiControl but on reboot I don't think its always retaining that setting and I have noticed periodically One UI gets set again. Not sure what the default should actually be and if this impacts the agent/lockdown at all. At a bit of a loss really and not wanting to go fully live until the problem is worked out. I was going to set something to maybe get the agent to log some more debug information to see what the culprit may be but have forgotten how to set up more logging via the agent for Android Classic. Thanks
Hi, We are deploying outlook web-clip to both Samsung and HUAWEI devices. We are seeing a strange feature on otherwise identical devices, where a status-bar or tab is shown on one samsung device and not another. We are not seeing this behavieour on any Huawei devices. We have tested both independent and full-screen web-clips. Same thing. Our only current suspicion is the chrome version, which is not 100% consistent. But since the Huawei devices are displaying outlook webinterface correctly regardless of version, it seems unlikely. It is the top-bar highlighted in red. Any ideas what is causing this to be displayed?
Can anyone help on some security queries? How the connection from the agents to MobiControl is secured? Need an explanation of the encryption level between the endpoint and server?
Good morning all, I have a situation I'd like to understand how to solve. One of our customers is moving its devices from an old MobiControl instance to a new one. We couldn't opt for an upgrade of the old one for variuous reasons. Now he needs to move the devices and to do that we sent the mcsetup.ini file with the enrollment ID of the new instance to all the devices currently enrolled in the old one. With this, the customer can choose when to actually migrate them by simply unenrolling them from the old instance. The agent will look for the mcsetup.ini and then enroll the device again in the new instance. This is working, no fuss. The issue is on the applications which were installed from the managed Play Store: in the new instance we had to change the enterprise binding with a new Google account, which means when the devices enroll in the new instance they lose the old enterprise binding and acquire the new one. Even if I selected the exact same applications in the new App Policy, the apps are first uninstalled and then installed again. This is very problematic because the data of all apps are lost, which means the customer needs to configure again every app. Is this avoidable in some way? The goal would be to DO NOT uninstall the apps. Thank you
Hi, what could be the cause the following happens? I create an app catalog rule which enables certain PlayStore apps, then assign that rule to a device, and open up the MobiControl agent on the device and navigate to the "App Catalog" page. The apps are displayed there with a "Mandatory" text since that is what I selected, plus there is a "Free" button on the right side of each app. However, the apps are not installed automatically. The device has been enrolled with an Android Enterprise rule, has an Android Enterprise profile assigned to it (and the non-playstore app which that profile specifies is installed just fine), and the app rule is also Android Enterprise. Any ideas? Is this perhaps just a matter of patience? I.e. do I have to wait for a certain time for the apps to be installed? Regards, Daníel
How can i view how many MobiControl licenses i have consumed?
We are looking for a way to set limits on data usage for users. We have mainly Apple IOS and Samsung Android devices. Furthermore, looking for a way to limit certain apps to only be accessible via Wifi.
Shared device for office use. Hi, I have successfully deployed a Samsung Galaxy Tab S7 as a Work Managed Device recently.The plan is that this device will be used by many different users who will end up working with their personal Office 365 / Onedrive. After logging out, they should be logged out of their personal Onedrive, etc. so that the following user cannot see the data. Is it the right way to set up a shared device configuration, add all potential users to an AD group and then create a lockdown profile with shared-device:// as autostart? In the video guide from Soti it says that you should set "App.login" as the icon with the program "shared-device://", this does not seem to be possible in the latest version. I have now done it this way: The video guide has the following option: I only have these options: Unfortunately, when I click on the new icon, I get the message that I should check my Internet connection. Is my plan basically possible to achieve? Where is my error? Android 13 Samsung Galaxy Tab S7 as Work Managed Soti Version: 15.6.1.1048 onPrem Cheers Maik
Hello, I know next to nothing about HTML scripting. I was able to add the device name to the lockdown using the following that I stole from another forum question (its not the whole code, but hopefully enough to give you an idea): <div id="Footer"> <div class="FooterContainer"> <div id="id">ID: %devicename%</div> I wanted to do the same to display the network name so an end user can tell me what device and what network they are on in case we need to troubleshoot. Is the SSID available for this purpose, and, if so, how can I go about adding it to my lock down. Thanks in advance for any assistance you can provide.
Hi all, We have 2 TC8000 (Android 5.1, Agent 15.0.0 build 1110) and 1 TC8000 (Android 5.1, Agent 14.1.1 build 1003). They all display as "Lockdown screen is not configured".When I go into Admin Mode all 3 are showing as Not Enrolled and Agent Disconnected. Yet, the first two (with agent 15) are still showing in the Webconsole, but as offline.When I try to go to the Home screen in Admin Mode, the devices go back to Lockdown screen.I also cannot pull the top menu down, it's as the device is still in lockdown even in Admin mode.Because of it, I cannot change, check any configuration (like confirm if they are in the right network) or push a factory reset. I assume, because of the lockdown it will also not be possible to push the reset APK thru USB, as they don't have Developer Mode on, and can't go to the settings to activate.Any suggestion on how to "unbrick" those devices?MobiControl server version is 14.4.4.1045
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