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Using a file sync to put the FULL.zip of Android 10 onto the sdcard directory. When I send the script to do the upgrade, about 30 percent of the time the MC9300s will Enterprise reset and come back with an all black screen saying "To start Android, enter your password" I have a few hundred devices to upgrade remotely, and need a more reliable method of upgrading. Any suggestions?
Hello everyone. I had to reinstall one of our device today. And each time i try to re-enroll it, i get message"Enrollment Failed , please retry or contact your system administrator" I checked the log, and only get this [2023-01-25 14:47:51.827] ERROR [Android RESTful Enrollment] (196): Unhandled exception on POST https://MYSERVERIP/mc/enrollments/android {"AddDeviceRuleId":null,"EnrollmentPolicyPin":null,"AddDeviceRuleTag":"33FC8A72-5987-F82A-2C1E-1C089AA74E1F","AcceptedTermsAndConditionsUrl":null,"IsDeviceGmsCertified":true,"IsOemAgent":false,"Snapshot":{"DeviceName":null,"Info":{"Uuid":"a848b49e-2ab6-419d-98e8-8e509ce15112"},"SafetyNetAttestationResponse":null,"ApiLevel":28,"OSType":800,"DeviceFirmwareVersion":null,"Ip_And_IpType":{"Ip":"MYDEVICEIP"},"ImsiNumber":"","Esn":"35239311025117","Iccid":"","PhoneNumber":"","Mac":"d04e50f8097d","SerialNumber":"35239311025117","Model":"MEMOR 10","Oem":"Datalogic","PersonalizedDeviceName":"MEMOR 10","LockScreenMessage":null,"Id":"35239311025117","BluetoothMac":"","WifiMac":"d04e50f8097d","HardwareSerial":"S21H00413","Imei":"352393110251173","SupportedApis":{"ActiveMdmIds":[1040],"RcId":"813"},"FeatureList":{"AgentFeatures":[1,2,3,4]}},"IsDuasSupported":false}System.IndexOutOfRangeException: AndroidEnrollmentPolicyKindId à System.Data.ProviderBase.FieldNameLookup.GetOrdinal(String fieldName) à System.Data.SqlClient.SqlDataReader.GetOrdinal(String name) à System.Data.SqlClient.SqlDataReader.get_Item(String name) à Soti.Data.SqlClient.TransformingDataReader.get_Item(String name) à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.Providers.Implementation.AndroidEnrollmentPolicyProvider.AndroidEnrollmentPolicyToRecord(IDataRecord record) à Soti.Data.SqlClient.Command.<>c__DisplayClass19_0`1.<ExecuteRecord>b__0(IDataReader reader) à Soti.Data.SqlClient.Command.<>c__DisplayClass26_0`1.<ExecuteReader>b__0(SqlCommand sqlCommand) à Soti.Data.SqlClient.Command.Execute[T](Func`2 handler) à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.AndroidEnrollmentPolicyService.GetAndroidEnrollmentPolicy(Int32 androidEnrollmentPolicyId) à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.AndroidEnrollmentPolicyCacheService.GetAndroidEnrollmentPolicy(Int32 androidEnrollmentPolicyId) à Soti.MobiControl.DeviceEnrollment.Android.Implementation.EnrollmentManagementService.GetEnrollmentPolicyInfo(AndroidDeviceSnapshot deviceSnapshot) à Soti.MobiControl.DeviceEnrollment.Android.Implementation.EnrollmentManagementService.Enroll(AndroidDeviceSnapshot deviceSnapshot) à Soti.MobiControl.DeviceEnrollment.Android.Web.Implementation.AndroidAgentEnrollmentController.Enroll(EnrollmentRequest enrollmentRequest) à lambda_method(Closure , Object , Object[] ) à System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters) à System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)
Hi We have a 20 button lockdown for Honeywell EDA51 devices but need more buttons. Is it possible for one of the 20 buttons in the lockdown to open a second lockdown when pressed or is it possible to add a folder where apps can be opened Thanks
How do I go around using a script in hand with the out of contact profile that completely disables/locks the device until connected again? I have had help via support team and they suggested using geolocking, and when device exits the geofence use the command: mobicontrol.lockdown.enableBut that does not work. I believe I have to configure the lockdown before running that command? As there is no reference for the command to go refer to regarding the lockdown.cmd. My devices are 2019 Galaxy Tab A's.
Hi all, two of my customers are currently facing the same issue and we have two support tickets open for them, with no solution yet. Does someone of you having the same issue? Both customers are on MC version 15.6.1 with the most up to date device agent, version 15.3.0. They are using Android 10 and 11 Zebra devices with different models. They are enrolled as fully managed deivces, Android Enterprise. They use different browser applications for accessing telnet and web applications. On some devices, after 15 to 60 minutes, a scan and input delay starts and the delay gets longer and longer. Starting with a few seconds, up to more than 20 secsonds. After a restart of the device, the browser or the MC agent, it seems to be gone. But, after the 15 to 60 minutes it starts again and is getting longer and longer. We are not able to figure out which devices are affected. Some device with the exact same configurations / OS / LGU / model are affected, some are not. It seems that it is not an application side issue because it happens in different applications with different backends. The input is delayed, no matter if we are scanning or typing on the keyboard. If anyone has similar experiences, feel free to share your thoughts. If I get an answer on one of the tickets, I will update. Thank you Felix
Xtreme Hub seems to synchronize only the files from the corresponding deployment server which are currently used by the connected devices. If these certain files are not used on those devices anymore, they will become deleted. The next time when they will be used on a device again, the hub has to download them from the deployment server again. How can I deactivate this removal, and thus to speed up the file download of connected devices, when they will use these files again ?
Hello Community, we want to manage an Android TV via SOTI Mobicontrol, but have the issue that we can't add the device via enrollment URL. The device also does not show us the APP for download in the Google Playstore. We suspect an incompatibility. Is there any workaround here? The device is a Grundig 50 VOE 75 (UNSPSC code: 52161505). Best Regards Steffen Imberge
Is there a way to make the settings app invisible? The device gets stuck in a boot loop via an Application Run Controll and I don't want to set up a lockdown because we then have problems with company apps. Unfortunately, the function control does not work either. Users can also reset the device in user mode or change settings that I have deactivated via this.
Hi We have some devices that are been set in some more restricted enviroment and we are having some issues getting the device connected to server, I'm looking for some more info how this works in practise. MobiControl version: 15.4.3.1012Agent version: 15.1.5.1049 IT has confirmed that Ports are open for (Outbound) as described in MobiControl documents, we have other applications on devices that are currently working and communicating ok. SOTI MobiControl Device Agents Binary/HTTPS 5494, 443 Outbound from the device agents to the deployment server If my understanding is correct this is only needed for communications, is there any answer from server that possible can be blocked after Agent initiates connection?Would there be possible for server respond to be blocked in FW even tho (Outbound) rule is set? Also how much would "Latency" be impacting the Agent connection, how high result would we talk before Agent would see problems whit connections and starting throw "Time-Out" before server could respond? Scenario for these devices might have an high "Latency" as we are currently awaiting answer and testing on this.
Hey guys, we are using Soti Mobi Control Version 15.5.2.1003. Ee get the problem, that Mobi Control send every month a new wlan certificat to the devices. With version 14.... it was once in a year. yet we got sporadic the problem, that then unit can't connect with this certificat and we must push it manuel to the devices. has someone the same problem and can solved it? Is it possible to increase the certifcat renew time? best reagards Franko
I have some new devices that have been okay to work with that we are deploying with Android Enterprise and are in lockdown mode but by default launch with Gesture based controls. This is confusing some of my end users and I was hoping for a way to change them into the old Android 3 button option from within Soti. I know that I can go into the settings within the device itself but I already have a few in the field and I was hoping to just change them without having to remote in and update them one at a time. I am fairly new to the system but any assistance would be greatly appreciated. Thanks. Tim
Hi, I am in the middle of testing this myself, but has anyone any knowledge they can share on any implications of declining the google service permissions presented during the google setup wizard ? My case is for fully managed devices but happy to hear for any other cases too. TIA Adam
Hello Guys, I have another question for you out there. I need to configure the APN settings for Samsung Tab Active 3 devices. As I saw it correctly in the logs it seems to be not possible over the profile. This message appears: "Feature is not supported (APN)". Is there another method to configure the APN? I have to do this for more then 500 devices.
Hi, What other ways are there to set the value of a custom data (for Android Enterprise devices) for a device other than by Group details? ThanksAdam
I have some scripts I want to send out to a department of laptops to help configure a new VPN we'll be using. The first script enables Split Tunneling and the other adds and app trigger for mstsc.exe. Because of how busy the members of this department often are, I'd like to leverage MC to send these scripts to each laptop for me. However, even after adding a snippet to the beginning that should self-elevate the scripts if (-NOT ([Security.Principal.WindowsPrincipal][Security.Principal.WindowsIdentity]::GetCurrent()).IsInRole([Security.Principal.WindowsBuiltInRole] "Administrator")) { $arguments = "& '" +$myinvocation.mycommand.definition + "'" Start-Process powershell -Verb runAs -ArgumentList $arguments Break } however, the logs always result in the error that the new VPN connection name cannot be found. Digging into the error, it seems most likely that this is due to the script not actually running as elevated. Has anyone successfully sent and executed a self-elevating Powershell script through Mobicontrol?
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