Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 0 votes 4 answers

    Is it possible to block websites by categories in advanced settings of Chrome? Solved

    Good afternoon everyone. Could someone help me or advise me on this issue: Is it possible to block websites by categories in advanced settings of Chrome? Or just apply Block access to a list of URLs and Allow access to a list of URLs If anyone has managed to apply these configurations I would appreciate the feedback. Greetings.

    Android
    3 years ago
  • 0 votes 7 answers

    Disabling power/screen off button Solved

    Hi guys we are having issues with galaxy tab active 3 where users are turning the screen off while the tablet is supposed to be in use. There are cases where it is getting turned off for nefarious reasons and I was wondering if there was a way to prevent this. The devices are running android 13 and we are using Mobicontrol Version: 15.1.1.1184

    SOTI MobiControl
    3 years ago
  • 1 votes 3 answers

    StartActiviy Intent for Velocity File Assistant Solved

    We have some Android 11 Zebra MC9300s that have old wldep files with the hardware rendering option disabled. I found the article below that shows you can run Velocity File Assistant with StartActivity Intent to delete the old files but I'm unsure of the syntax for the script. Anyone know what script I can send to start com.wavelink.velocityfileassistant with intent? https://help.ivanti.com/wl/help/en_US/Velocity/2.1/admin/file-assistant.htm#:~:text=When%20Velocity%20File%20Assistant%20is%20launched%20by%20the,before%20it%20begins%20to%20copy%20the%20new%20files. To use Velocity File Assistant to replace files:  1.Download the Velocity File Assistant app from the Wavelink downloads page and install it on a Android device that has Velocity 2.1.21 or newer installed. 2.Copy the configuration files to /sdcard/com.wavelink.velocity on the device. 3.Use an MDM client to send a startActivity intent to launch the Velocity File Assistant. Velocity File Assistant deletes the files from the /sdcard/Android/data/com.wavelink.velocity/files directory and then copies the files from /sdcard/com.wavelink.velocity . If you use startActivityForResult(), the activity returns RESULT_OK when no problems are encountered, and returns RESULT_CANCELED when problems are encountered. Velocity File Assistant closes when it is done.

    SOTI MobiControl
    3 years ago
  • 0 votes 3 answers

    Running legacy commands from a file Solved

    Hello, Im currently looking into a way to execute script command that would be stored on a device to standardize execution script for our patching process. The current script contains name of the file as well as version so I have to change the script every time a  change to package is done. Is there a way to have script stored in a file, for example *.cmd file, and execute the script inside this file either through legacy commands or Javascript?

    SOTI MobiControl
    3 years ago
  • 0 votes 1 answer

    Remote Control - An Error occurred while processing the request

    In March we upgraded MobiControl Cloud to 15.6.1 Remote Control worked perfect before, but now we got the Error-message: An Error occurred while processing the request Sometimes, I send the Script: _adminmode off, then the device turns offline for roundabout 1 Minute and then it goes online and remote control ist running again. But we have devices, they don't react on scripts. They're shown online, but nothing happens. Here you can see a device I send 3 scripts, but there is no feedback. For the Samsung XCover Pro devices are no Plugins available and it's the actual Agent installed (15.3.3.1069) on Android 12. It's not possible to send new App-Profiles to this devices, because they stuck on pending installation. But when I can manually open the adminmode on the device, that I see the device-configuration and tap on connection status of agent, the device is "really" online and all script, App-Profiles, etc, got installed. The most of our devices don't have this issue, but if Remote Control does'nt work or I can't install new Apps, makes an MDM no sense.

    Android
    3 years ago
  • 0 votes 7 answers

    Why do i need to resetfailedrcdetectionflag every time? Solved

    Almost every time i have to remote control an Android device, i have to run the "activate remote icon" first.Isn't there some way to activate it once for all? :)

    SOTI MobiControl
    3 years ago
  • 0 votes 4 answers

    Zero touch enrollment issue (Mobicontrol A+ Service)

    Hi We are using the zero touch configuration to enroll our TC21 devices. Unfortunately lately, this is causing problems. We have to manually un-enroll & enroll a device first before it will receice any profiles. OS Version: 11 Agent Version: 15.3.3 (doesn't change when enrolling again) Management Type: First enrollment -> "Unknown", second enrollment ->Work Managed device (as it should be) Whenever the Management Type is on Unknown, the device will not receive profiles as there is no communication. Another thing I notice when doing the enrollment the second time is that "Mobicontrol A+ Service" is immediately installed. (This doesn't happen on first enrollment) and then everything is working properly. The config that is used at the zero touch; (wasn't changed for the last years...) {"android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true,"android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE":{ "enrollmentId": "" }}

    SOTI MobiControl
    3 years ago
  • 0 votes 3 answers

    Status bar & navigation bar disappears after Soti Client installation

    Using a Samsung A7 lite (SM-T220) running Android 13(tiramisu).After installing mobi control client 15.3.3.1 with a basic lockdown Profile, the top status bar disappears, and the bottom navagation keys also disappear as soon as the lock downwhat we have found was if the "Lock screen type is set to anything other than "none" it causes the device to hide the status bar and navigation keys when the MC HTML page activates.Changing the Lock screen type seemed to have resolved the issue on the samsung device

    Android
    3 years ago
  • 0 votes 4 answers

    Remote control with automatic unlock Solved

    Hello, is it possible to launch remote control of an android and automatically exit the lockscreen of the Smartphone, similar to the "unlock" command? Is it possible to run scripts automatically when starting a remote control? Best regards

    Android
    3 years ago
  • 1 votes 5 answers

    Hide back button locdown

    Hi, we try to configure an Android price checker with the lockdown option but we can't hide the bar with the back button.

    Android
    3 years ago
  • 0 votes 4 answers

    File upload failed into Android/data folder Solved

    Good evening, I'm looking for a solution in order to transfer files through a File Sync rule into this folder: /sdcard/Android/data/it.dedagroup.stealth.movements/files/ Basically it is a configuration file that the app (it.dedagroup.stealth.movements) reads once it is launched. During my preliminaty tests with the remote control I found out that I don't have the privileges to write into the data folder, see screenshot below: I have the same result from both remote control options (plugin and web). Will this impair the file transfer even with the File Sync rule?  Is there any way to grant the writing permission to this folder? Below some details: SOTI MobiControl instance version: 15.6.0.1018 Agent version: 15.3.2.1042 Plugin version: 1.19.2.118 Enrollment type: Work Managed Producer: Honeywell Model: EDA52 Android version: 11 Thank you, best regards.

    SOTI MobiControl
    3 years ago
  • 0 votes 11 answers

    Download a data file (.csv) using javascript Solved

    Hi all, we have the problem, that we need to change an ini file and put in an number that is related to the device name. We use Zebra TC21 and MC33xx with Android 10 an 11. For the translation from device name into the number we would download an csv file with both values and read the values. Most of the script works, at the moment we are stuck in downloading a file. On the web are a lot of descriptions, but i did not find one that works. Is someone out there who has an idea to that? Best regardsJürgen

    Android Scripting
    3 years ago
  • 0 votes 2 answers

    Android Device Agent and Plugin

    Does anyone know how to create and distribute a custom Device Agent / Plugin? I didn't find anything in the documentation (https://www.soti.net/mc/help/v15.6/en/console/devices/managing/enrollment/androidplus/download_android_plugin.html) regarding custom development or requirements to be listed as a Plugin provider.

    Android
    3 years ago
  • 0 votes 10 answers

    Android Enterprise Agent 15.3.3 Issues

    I have an open ticket with SOTI, but has anyone else noticed any issues with the most recent Android Enterprise Agent release (15.3.3 build 1069)? Since that agent update in early March, I can no longer distribute internal certificates from our outbound CLA to Zebra handhelds running Android 11 devices (profile stuck on Pending). I was able to narrow down the issue to the Certificate Templates in the Certificates profile settings. And then today I just noticed that the MAC address is no longer being displayed on the MC console (showing as unknown). If the device is truly not sending the MAC address, then this is going to be a problem because we rely on it for internal Wi-Fi authentication. So far, I've been able to replicate on factory reset TC52, TC53, and TC58 devices.

    SOTI MobiControl
    3 years ago
  • 0 votes 4 answers

    MobiControl API from Powershell Solved

    I am a Powershell novice. Does anyone here use Powershell to execute MobiControl APIs?I am having problems trying to connect to the MobiControl server. I get the following error:  The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.Thanks in advance. 

    SOTI MobiControl
    3 years ago

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