Google Maps not working with the microphone

Solved
HU
Henrik Urban
Loomis AB

Hi there

I have an issue with our Zebra TC57. They all have Android 11 as OS.

We are using an app policy in order to push out the app on our work managed scanners.

The issue is this. In Maps my users are experiencing when pressing the microphone icon in order to give a verbal direction, it does not register. Instead of a "small face" that asks you "where do you want to go" it jumps to "You can try to say the following" and not going any further.

Google Maps are allowed to use the Microphone in the settings, and I have updated the playstore. We are using a managed SOTI account to lo into these devices.

There is a work-around I have found that works, where you instead of pressing the Microphone you press the search field and then press the Microphone on the keayboard that pop-up.

Have anyone experienced to aswell?

We are using the SOTI MobiControl 15.6.

a year ago
SOTI MobiControl
ANSWERS
A
ATMOD@SOTI
a year ago

Hi Henrik,

 

Thanks for posting on SOTI Pulse.  Thanks Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Has your query been resolved? If you have additional questions, please do not hesitate to reach out or you can contact SOTI Support (support@soti.net) to open a new case and one of our support engineer will be there to assist you.

 

Kind Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

Solution
RC
Raymond Chan Diamond Contributor
a year ago

This is not likely to be configurable directly by any MDM software.  Please check if there is any AppConfig compliant managed-configuration parameters associated with the app you are interested in, or in your case with Zebra devices, whether there is any related configuration using Zebra MX.