iPhone removed from Mobicontrol and Apple Business but profile not removed

JW
Jake Ward Bronze Contributor
Cambridge Cognition Limited/Sprint

Some iPhones have been wiped and deleted from Mobicontrol and then from Apple Business, however we have found that some have not had their profiles removed. I have connected to Wi-Fi but the device is not reappearing in the Mobicontrol console. Is it possible to remove the profile now? Factory reset and unenrol is disabled on the devices.

a year ago
iOS
ANSWERS