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Scanner remote control is not possible

Solved Locked
M
Manuel

Hello community,

i have the following issue, that the remote control will not show the scanner with Soti Assits (Web based). With the plugin it works.
It is only one scanner who has that issue. The scanner is in the same network. Also a Factory reset did not help. Does some know how to fix the issue?

Modell: Zebra MC93
OS Version: Oreo 8.1.0
Agent Version: 14.5.0.1011
Remote Control Version: 1.18.2.100

 

 

 

remote-control no-remote-control
Edited 4 years ago
SOTI MobiControl
ANSWERS
R
RRMOD@SOTI
4 years ago

Hi Manuel,

Thanks for posting in SOTI Central.

Please perform the following steps.

  • Try to install the latest device plugin from the OEM Website
  • Check if you have the following feature control ( screen capture ) configured for that device.
  • Try to Zoom In/Out on the Soti Assist.
  • Restart the SOTI Assist Service under the SOTI Assist Utility.

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Solution
IS
Ian Stuart
4 years ago

Do you have the model specific plugin that allows remote control installed?

M
Manuel
4 years ago

Dear support team, 

thanks now it works.

I restartet the SOTI Assist Service.

Regards
Manuel

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