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OS Upgrade on Topicon devices using File Synchronization rule

SK
Sandip Kumbhar

Hello, Team!

We're attempting to upgrade the operating system on Topicon devices with SOTI.

One device is running Android 11 while the other is running Android 7.

We are copying the zip file to the root directory of the SD card using file synchronization rule.

The file synchronization rule includes a post execution script.

The file is being transferred to the device.

However, neither the post-script executed nor the error is thrown.

We've tested following scripts.

sendintent -b "intent:#Intent;action=com.utility.updatemanager.UPDATE;S.file=/storage/emulated/0/update mdt760 microlise 1.9.8.zip;end"

sendintent -b "intent:#Intent;action=com.utility.updatemanager.UPDATE;S.file=/sdcard/update mdt760 microlise 1.9.8.zip;end"

sendintent -b "intent:#Intent;action=com.utility.updatemanager.UPDATE;S.file=/storage/sdcard0/update mdt760 microlise 1.9.8.zip;end"

We've tried install_system_update  script as well which says as not supported.

Can someone please tell me what could be wrong? 

#topicon #filesynchronization #osupgrade
2 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
2 years ago

Did you read from any Topicon documentation to use intent with the action "com.utility.updatemanager.UPDATE"  to initiate an update?  

SK
Sandip Kumbhar
2 years ago

Yes, this intent action was suggested by Topicon.

RC
Raymond Chan Diamond Contributor
2 years ago

Please provide web URL link or screenshot of their documentation  mentioning about the use of such intent.  

Did you perform the same tests on BOTH the Android 7 AND Android 11 devices and get exactly the same results in all cases?

Have you tried using other device directory?  Did Topicon provide you with information on how their memory is mounted in the file system?

SK
Sandip Kumbhar
2 years ago

Topicon sent me these facts through email. I couldn't find any documentation on it.
I ran the same tests on both Android 7 and Android 11 smartphones and received the same result.

Using the script command, I was able to upgrade the Zebra device.

Nevertheless, this script approach does not work with Topicon devices.

Is there another way to upgrade the operating system of any type of Android device? 

M
MPMOD@SOTI
2 years ago

Hi Sandip,

Thank you for posting on SOTI Pulse! 

Were you able to run the update without MobiControl installed? Just curious if the installer files are correct for upgrading the OS.

Kind regards,

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