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Soti Surf - Webpage not available (net::ERR_CONNECTION_TIMED_OUT)

RG
Rumen Garkov
AAA Water Systems

Hi,

we are using Soti Surf (latest version from Google Play Store) in kiosk mode to display our customer web app. We have noticed that occasionally we will get the ERR_CONNECTION_TIMED_OUT page probably due to WiFi connectivity issues. Our problem is that since the android tablet is inside a stand enclosure there is no access to the buttons so there is no way to get out of this screen and re-try to load the web site. This creates big issue for us. We need a way to automatically retry to load the failed URL (or the home URL) and/or show a button on the error page that allows that.

Can you please advise of a solution?

soti-surf
7 years ago
Android
ANSWERS
S
SMod@Soti
7 years ago

Hi Rumen,

Currently there is no option to refresh a page on SOTI Surf in Kiosk mode. We don’t have any Script/intent for this. 

Can you please contact SOTI Technical Support by creating an online case here and log a feature request for this functionality to be included in SOTI Surf? If you have an existing case, please feel free to mention it to your Support agent and they will be happy to create a feature request for you.

Please let me know if you have any questions.

Thanks

SB
Simon Breuer
7 years ago

Maybe sending following script to the device can solve your problem:

kill_application net.soti.surf

start net.soti.surf

Regards,

Simon

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