Remote Control not available

MM
Miguel Machado
CodeOne - MSP

Hello,

I made an enterprise enrollment in 30 Honeywell EDA51 Android 8 (using QRCode) but in some devices(almost half) I only have Remote View instead of Remote Control.

All my devices have the same agent: 15.3.3.1069

I noticied that the Supported APIs is different in these devices.

This is from a device that I can remote control:

This is from a device that I can't remote control(only remote view):

Any ideia how to fix this?

2 years ago
SOTI MobiControl
ANSWERS