Need help fast? Ask Pulse AI and get instant support.

Go back to homepage

Honeywell EDA52 no remote control/view or supported API on 15.2.2.1080

Solved
T
Troy
TouchStar

I have been testing a new EDA52 I have and have noticed when enrolling on my 15.2.2.1080 Mobicontrol server I have no Remote/View icons available.

The list of supported APIs is also not shown on the device dashboard. No combination of plugins/agent versions or scripts have worked ie .

 
I have enrolled this same device as a test on to my 15.5.1.1010 server and sure enough Remote control works on this one!

As far as I can see I'm using the same agent version/plugins on both servers


Agent version 

Plugin version

Does anyone have any ideas or have come across this before?

Many thanks

4 years ago
Android
ANSWERS