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Hi everyone,
A user has forgotten the screen lock PIN. We try to force a new PIN from the mobicontrol console, but the device does not contact the server. Mobicontrol app may be in power saving mode. We are using a SIM with the PIN disabled to access the Internet (we have 4G/5G coverage). What can we do?
Device: SAMSUNG Galaxy Tab Active 3 (SM-T575) qith Android 13 and 15.4.3.1054 agent version
Server version: 15.1.5.1005
Regards
Hi Daniel,
if the device can't connect the Soti Mobicontrol server (which requires a full device unlock ((SIM and) device pin) after a reboot), then the device won't get anything from it. So, you can only wipe the device using the Android recovery menu.
That's one reason we would really like to have direct boot support for Mobicontrol agent on the device but feedback is that this is currently not possible.
Hi Daniel,
Thanks for posting on SOTI pulse. Thanks Rafael for responding to the post, your expertise and willingness to help are greatly appreciated!
Has your query been resolved? If not, or if you have any additional concerns, please don't hesitate to reach out. We are dedicated to providing assistance and support.
