Hi everyone,

A user has forgotten the screen lock PIN. We try to force a new PIN from the mobicontrol console, but the device does not contact the server. Mobicontrol app may be in power saving mode. We are using a SIM with the PIN disabled to access the Internet (we have 4G/5G coverage). What can we do?

Device: SAMSUNG Galaxy Tab Active 3 (SM-T575) qith Android 13 and 15.4.3.1054 agent version

Server version: 15.1.5.1005

Regards