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Create Google account

JW
Johan W
Posten Logistik AB (PostNord)

Hi!

Google has some limitations when creating "too many" Google accounts from the same IP/location.
You need to verify your identity via a phone number. I have also sent a case to Google about this but do anyone know if there are some kind of workaround?

The reason for creating multiple Google accounts is that we want to divide the Managed Google Play and not use the same account for all solutions/customers. We are also managing it all and we don't want the customer to be able to do anything in regards of this.

We have even tried using the function to use our own e-mail address rather than creating a Gmail one but still even after verifying the e-mail we need to have a valid phone number...

Are there any discussions going on from SOTI about this? Maybe the possibility of creating a Google account via a request from MobiControl? Which will bypass these checks?

android-enterprise google account
3 years ago
SOTI MobiControl
ANSWERS
MB
Marcus Breitenthaler
3 years ago

Hello Johan,

that menas you have in the Enterprise Bindings more then 1 Account added.

Then to Each Enrollment ID you have added the Relvant Google Account?

For the Different Customers ?

What Version are you using ?

My question would be with how many Devices are needed that this meassege will be displayed....

We had enrolled 100 Devices and therer was no Message.

I have a Work account created by Goolge, are yours also a wokr account ?

JW
Johan W
3 years ago

Yes, 1 account per Enrollment ID

15.5.1 MobiControl

This message comes from accounts.google.com when creating the actual account, not on any device. And it seems Google has a limit of 2-3 created accounts per phone number/location...

RS
Rafael Schäfer
3 years ago

Which benefit you get from that? (Sorry if i don't see it, maybe i miss something here)

The Google account doesn't share anything between the devices. Only the account settings are the same (create shprtcut automatically when app is installed etc.) but even if you have to seperate that, you would need one account for each customer who wants it's special configuration and the rest one can use the main one.

This would even mean less administrative work.

Why not ask Google directly if they can create Google accounts in a bunch for you with given logic from you one time and later i assume you don't create that much accounts again to run into this issue or am I wrong?

JW
Johan W
3 years ago

The benefit is to keep everything separate since we have multiple customers in the same environment. We have actually been able to see other apps available in Google Play if the same account is used for all devices. So if customer 1 has 2 apps published using 1 app policy, then customer 2 with another app policy and some other apps will actually be able to search and see the apps from customer 1.

We have an open case with Google in regards of this but it seems they are not really understanding this tbh. There are LOTS of pages about the Google account creation process and how to "spoof" phone number validation but none actually works at this point.

MD
Matt Dermody Diamond Contributor
3 years ago

We are not providing multi-tenant MC environments to our end customers as each get their own instance because of the risks of cross-pollination of configuration. Even then, we still run into the limitation of having a max number of Google accounts per end customer. To work around this we have the end customer provide a contact and cell phone number to be used during the account registration process. We then create the email and set the password and do all of the administration work ourselves. The end customer really doesn't have to do anything other than provide a phone number to be used within the registration so that one of my engineers doesn't have to provide their own. 

JW
Johan W
3 years ago

Yes, that will most likely be the way we are moving forward as well

RS
Rafael Schäfer
3 years ago

Thanks for clarifying to me, even I haven't seen that for now but will take a look into that.

Edit: Checked that but can't find apps provided to other "folders" with same account. (Fully managed devices). Maybe you can tell me where you found this? I want to be sure we don't run into this issue also.

R
RSMOD@SOTI
3 years ago

Hi Johan,

Thanks for posting your query on SOTI Central.

In MobiControl, even with same Google account, you can divide applications to be used for devices under each enrollment policy by creating app policy, for example.

Having understood that your purpose is to keep everything separate between multiple customers in the same environment, let me know on what point do you think they are not separated enough?

Regarding limitations to create Google account, it is a Google's policy and SOTI cannot do anything against it.

But by knowing on what point you feel your customers under each enrollment policy are not enough separated, we may be able to offer some solutions.

Thank you,

JW
Johan W
3 years ago

If you read my previous posts you will see the reason for this

I would also like to send you the answer Google sent me regarding this "problem" which is also the way you are already using I would say... But still it is not the best way...

There is an available new way of creating an enterprise which is already available in Android Management API. In the traditional way,  Enterprise Mobility Manager is responsible for the lifecycle of an enterprise. They would be able to update and list the enterprise . Please refer to the (Enterprise Mobility Manager) EMM-managed enterprises for reference.

The recommended way would be customer-managed enterprises wherein, a customer will be redirected to a sign in URL and guided to create the enterprise themselves

Please take note that this will depend if the Enterprise Mobility Manager supports it

 Let us know if this helps.

R
RSMOD@SOTI
3 years ago

Hi Johan,

From Enterprise Bindings, you can create as many as gmail addresses to be used for Managed Google Play.

In App Policy, you can allocate any application to each binding you created in the above picture.

Then in creating each enrollment policy, you can link any enterprise binding to each policy.

Then each of your customers uses each own enrollment rule for their devices.

You can separate each of your customers in this way, I think.

If I'm not getting you, please let me know.

I will then continue to investigate.

Thank you,

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