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Hello MDM Friends, i was curious how SOTI can help to handle defaults for such settings like Proxy Setting on Android Devices. First, i dont like the fact that Google is forcing the proxy setup on the WiFi connection only, but that is another topic. Do you know any better way? please let me know. Until than i would like to know if we are forced to chnage all WIFI profiles if the proxy changes, or if SOTI can help and let us use some form of variables that can be used to set up the proxy value on the wifi profile or something similar? Thanks and have a great day
Hi all, We recently noticed a persistent notification “SOTI MobiControl is Running” in the status bar of our devices. We are not sure when it started appearing or what triggered it. Environment SOTI MobiControl 2026.1 (cloud) Agent: Android Enterprise 2026.2.2 Build 1001 Devices: Samsung Galaxy XCover 7 Pro, Android 16 Enrollment: Android Enterprise Work Managed (COBO) via Knox Mobile Enrollment, Knox Service Plugin, Lockdown What we considered Adding net.soti.mobicontrol.androidwork to the KSP Notification blocklist: not an option, as this would also block pending actions and password policy prompts that users need during enrollment. Disabling all keyguard notifications: only affects the lock screen and would hide important notifications from other apps. Disabling the notification channel manually on the device works for testing, but is not feasible for ~3,500 devices in Lockdown. Questions Is this notification expected behaviour of the agent, and if so, since which agent version or Android version? Is there a supported way (agent setting, managed app config or profile) to suppress or hide it centrally? If not, which notification channel does it use, so it can be disabled without affecting other agent notifications? Is anyone else seeing this? Any workaround is appreciated. Thanks!
Using Android Enterprise on a Zebra MC93/MC94 and need to disable copy/paste function. Velocity has a copy/paste option, but was hoping for something quicker without having to update the package.
Hi, when an apk is imported with the enterprise app method, regardles of upload or url import. How to retrieve or download the apk that exists now in mobicontrol database? i dont want to install it on a device, i need the imported apk. thanks
Looking to find a way to either configure a custom data field or generate a report that gives me a breakdown of a specific system app version across my entire fleet of Zebra devices only; I have never messed with Custom Data configurations nor any reporting and what I have seen only gives a brief overview of how to pull the config file once created, but how do I create that custom data file in the first place and how to I make it collect the information I need? Specifically I am looking to collect the verison of the Android System WebView application as its version is going to negatively impact a custom application and need to see what devices I need to rollback the OS on.
Dear, Can I disable webview update in mobicontrol ? Thanks !! Kind Regards, Gian Luca
I somehow did this a few years ago and I cannot remember how I did it: If I need the original Package Studio project I do not have it anymore.
Hi, On Android Classic, a profile stuck in "Pending Install" with its package in "Downloaded" state never installs during the scheduled maintenance window: Profile Name: PFL_PRO_APP_MercadonaDefaults_APPGROUP_3347_Users_COL_436 Status: Pending Install Package: com.castlesspain.mercadonadefaults android PRO v0.9 Status: Downloaded Maintenance Window: Custom Package Installation Schedule: Yes Execution Time: Device Time Day(s): Daily From: 23:00:00 To: 23:59:00 Evidences: 2026-09-29 18:06 — Package downloaded, scheduled for install 2026-09-29 18:26:07 — Package's downloaded flag resets to false (no install command follows) 2026-09-29 23:00 — Maintenance window fires, nothing queued → silently skipped Agent version: 2026.1.5 Build 1204 Console version: 2025.1.3.1078 Question: Any known internal process that can resend a package assignment without an install command, orphaning it like this? Regards.
Hello, Since Android 15, some applications, such as Microsoft Warehouse Management, or the developer options, are no longer visible during a remote control session. This issue occurs with both the web-based version and the legacy plugin. This is due to the new ‘disable screen share protections’ setting, which is unchecked in the developer options, under the Apps section. The adb command to enable this setting and recover full remote control display, without a black screen, is as follows:adb shell settings put global disable_screen_share_protections_for_apps_and_notifications 1 Is there a script that can do this in MOBICONTROL? Or with ZEBRA StageNow?
Hi everyone, We are experiencing an intermittent issue when initiating Remote Control sessions on our Android Enterprise Work Managed devices. Issue Description: When launching Remote Control, the device screen visually renders 180 degrees upside down. However, the touch mapping remains correctly oriented to the physical device. This creates a situation where clicking an area on the remote screen registers input based on the actual orientation of the physical device rather than where the elements are visually displayed. Because the visual display is inverted while input mapping is normal, navigating or opening apps becomes nearly impossible without blind guessing. Environment Details: MobiControl Version: 2024.1.2.1046 Affected Device Model: Samsung SM-X358U (Galaxy Tab Active5) - It has also happened on other devices and models, this is just my most recent example. OS Version: Android 16 MobiControl Agent Version: 2026.2.1.1003 Remote Control Plugin Version: 2.3.0.0 Management Mode: Android Enterprise Work Managed Previous Workaround: In the past, we used a Legacy script to resolve similar display detection glitches: _resetfailedrcdetectionflag restartagent However, this script no longer appears to have any effect, likely due to changes in Android Enterprise permissions and script deprecation. Has anyone encountered this inverted rendering issue on recent Android Enterprise builds or found an updated script / setting to fix or reset the Remote Control display layer? Any insights or recommendations would be greatly appreciated!
Hello all, we have a problem and we don't find a solution .. We work with SOTI onPremise v15.6.6 and device are Zebra TC78 under android 13/14. We need to install an application make by another company on devices. App works fine with the sandbox -> environnement of test App production is not working we receive a message -> device verification failed ... Off course we write to the person who create this application for to know what does it mean but until now we don't have any information ... But i find something strange, when we enroll the device we used adb for that: adb install path adb shell dpm set-device-owner "net.soti.mobicontrol.androidwork/net.soti.mobicontrol.admin.DeviceAdminAdapter" type url for SOTI if I turn OFF the developer option, open application we didn't receive any error message ... It's the problem, how we can disable this proprety with SOTI ? thanks a LOT
Hi, I am currently troubleshooting an issue and trying to rule out several possible causes. One of the things I would like to confirm is whether MobiControl is reapplying a Managed App Configuration to an Android device, for example after a reboot. The application is configured in two steps: The application is installed and a Managed App Configuration is applied through MobiControl. Once the application is installed and configured, we send an additional script from MobiControl to perform a second configuration step on the device. After some device reboots, the application is sometimes found in a state similar to the state immediately after step 1, before the second configuration step has been applied. I am investigating several possible explanations and simply want to rule out that, for some reason, MobiControl is applying the Managed App Configuration again. Is there any MobiControl log, Android logcat entry, device syslog, or other diagnostic information that would allow me to confirm when a Managed App Configuration is actually applied or reapplied to a specific device? I am already reviewing Android system logs captured with Zebra RXLogger, but so far I have not found anything clearly indicating that the Managed App Configuration is being reapplied. It may well not be happening at all, but I would like to confirm this so I can eliminate it as one of the possible causes. Environment: MobiControl Agent: 2026.1.4.1095 MobiControl Server: 2025.0.3.1026 Android Enterprise managed devices Thanks.Ximo
Encountering a strange UI bug within the elements in the page I am able to click on the devices in the list but they are not showing properly in this list. Also currently unable to upload image to discussion
We're looking to deploy an Android tablet with Soti surf in our visitor centre, so members of the public can access a section of our website. What we need it to do is, after a certain period of time not being used, return to the home page. Looking in the settings, I can configure an "auto refresh" but that's not what we need. Is there a setting I haven't seen, or another approach to solve this? Thanks
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