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Mobicontrol Version: 2025.1.2.1007 Agent 2026.0.2.1278 Zebra TC27, Android 14 I use the Mobicontrol lockdown, I have added this tile, in order to provide access for the user to 1 website.The website is a O365 registrered enterprise app, and it remember the username/email.My user used a private email, and now the browser keeps giving me error message.If I open Chrome browser, then user can log in, so user/permission/access is working.I would like to "wipe" the application, but I understand that a "webview" is used, and I can't find any earlier tickets with a, for me, usable method like wipeapplication chrome or Soti surf. So I need help with wiping the "built in" single page browser used by Lockdown
Hi all, Wondering if this is even possible or not We have SOTI enrolled Android (Samsung Active Tab 3, and 5 model) devices in Shared Device modeWhen a user signs into the device, they are required to set a session PIN. (Entra connection) Locking the device goes to the device lock screen, and then swiping will ask for the PIN Here is the problem we have faced... If the device does not have any visible stickers showing the serial number or similar identifiers, it becomes challenging to identify the device in order to force a sign-out and clear the PIN. Is it possible to display on the device lock screen a message showing either the SERIAL number or Device Name? Currently it just says 'This device belongs to your organisation. Swipe to open."any assistance would be appreciatedThanks
We need to update messaging app to new native Google Messages app, (current Samsung messaging app is prompting there is a update), but new message app is allowing for google sign in, can we disable this? This Google messaging app is not enterprise friendly, there are no options to configure it in app policy and users can sign in with their personal google accounts. Is there a way to get around this? Or what's an alternative?
I kindly request your support on two topics: 1. SIM Card Monitoring on Samsung Android 14/15 Devices I want to monitor SIM card status on Samsung devices running Android 14/15. Using a Signal rule, I can receive email notifications when a SIM card is inserted or replaced. However, I do not receive any notification when the SIM card is removed. Is it possible to track SIM card removal from the device using MobiControl? 2. Windows 11 Enterprise LTSC – Kiosk Mode I am testing a device running Windows 11 Enterprise LTSC. The requirement is to configure the device in kiosk mode and run a single .exe application, which I can do without any issues. However, I am unable to switch from kiosk mode back to admin mode. I would appreciate your guidance on this matter. Kind regards,
Getting an error in StageNow when trying to Install SOTI application of Enter Valid Setting Data. Everything works well during the original creation of the profile, however if the profile is edited (change a wifi setting, display setting, keymapping, etc), then the error is thrown. Unfortuneatly the error is thrown at different times along the setup or multiple places (install app or enroll device owner). Currently using file name and path: /sdcard/downloads/soti.apk.
Use Case: We are moving from OS15 to OS16 and also moving to the new native messaging app, Google messages from Samsung messaging. I need to create an automatic task to update the kiosk to use the new messaging app once the device has updated to OS16. I was thinking of removing the lockdown profile with the old messaging app and assigning a clone of the same profile with the new messaging app bundle id on a task. Is there an easier way to do this? I would go ahead and install/enable the new messaging app in the background so it is already there, just need to modify the home screen to display it but only when the OS is updated (so it is presented as a new feature/app with the update)
Hello everyone, Could you please provide the documentation or requirements needed for the entrapment (enrollment/attestation) of an Agent on Windows Modern devices? I need to confirm: Hardware requirements: minimum compatibility, TPM/Secure Boot dependencies, or other needed components. Software requirements: supported Windows Modern versions, required services, dependencies, and necessary configurations. Communication flows: endpoints used, protocols, ports, and the specific flow for the entrapment/enrollment process to ensure full agent functionality. Any official references or previous experiences would be very helpful. Thank you!
Hi, We are facing an issue with enrolling our Barcode devices. We cannot enroll them with the enrollment ID of the enrollment policy since maybe a month ago, but we can enroll them by the enrollment URL of the same policy. We dont face this issue with other device types neither with other enrollment policies. Anyone faced this issue before and how to make it work again? Thanks Jakub Broch
Hello, Dear SOTI users. I have a question.My customer uses an Android device in kiosk mode.There are 4 applications on the device.While one app is running, the user cannot switch to another app in the background.How can I allow this?
Configuring SOTI Surf for first time: I enabled kiosk mode and now my link from messages can't be accessed. Everything else is set to default, that is the only change I made. When I disable Kiosk mode, I have no issues getting to the link. I have not restricted anything yet, just enabled kiosk mode and getting error: You are not allowed to access this page" when clicking on the link now. I am in lockdown mode, i have added soti surf to lockdown screen and i have no issues acessing this site from lockdown when kiosk mode is not enabled. Not sure what else i need to do, please help.
Morning, I have a couple of RF zebra devices (MC33 A8.1.0 and MC3300ax A11) that have lost the company splash screen and got the message application "deleted by your admin" Others RF zebra terminal work fine. I am not the admin and i don't know how I can fix that. Do you have any clues?
I am trying to sync my velocity file using a wildcard to grab whatever is in the folder and move it over to enterprise/usr folder. Is there a syntax that will do this? Right now we have to specify the name of the file in the chmod script for it to be moved and show up in the host profiles: but we would rather uise a wild card so it doesn't matter what the name of the file is as long as it ends in .wdlep it will be moved to the enterprise/usr folder and show in velocity host profiles. I can get it to sync/move to the enterprise folder but it will not show in host profiles (it will be blank) unless the exact name is specified in the script. Is there a way around this, a wildcard perhaps that will get it to show in Velocity host profiles as long as it .wldep extension?
I am trying to enroll a raspberry pie 4 running Emteria OS on to SOTI using Android Classic but I am having connecting to the device. I have tried using adb but the OS isn't asking me to trust my system. I have also tried using wireless adb but when I type in the code, it errors out. I've notice that the default tranfers mode always goes back to "no data transfer". Also tried using the enrollment ID but it states it can't be enroll because it does not support encryption. I've also tried installing an APK but can't install it because it states it's not compatible. I've reached out to support but we were unable to enroll the device. Has anyone been able to enroll a raspberry successfully with Android classic? Any help would be appreciated
Whilst enrolling a new device ( MOTO G35 on Andriod14) i'm unable to allow SOTI Mobi Control permission to Draw over other apps. Each time it's allowed it instantly reverts to not allowed and i'm unable to proceed with the enrolling.
Hello, I am trying to overcome an issue i have with a Zebra Tablet, Model ET40. the Tablet has a connection to a bluetooth scanner (also zebra device) that has to be connected manually (but thats another story all together). the issue is the devices (currently only 1 enrolled as part of test) are being shutdown every week during the weekend and when a new work week starts the devices are being turned on and seemingly lost the pairing to the bluetooth device, and since we are working in Kiosk mode the users have to call on IT to re-connect the device manually. is there a way to disable the unpair on device shutdown, or make the device re-pair on activation? Appriciate your Help, Bar Y.
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