Need help fast? Ask Pulse AI and get instant support.
There's a new home for Articles. Find Articles on Our Product Support Page.
Hi,We are using Zebra TC70x GMS devices running Android 7.1.2 with MobiControl using work Managed device and Lockdown Mode.Battery Swap is visible when pressing the power button on the Zebra device, but the app is not opening. If I go to Admin Mode, Battery Swap is not listed among the apps. It is available on the TC70x out of the box.I understand the package name is com.zebra.hotswap, but apart from an instruction about Battery Swap and Device Administrator from Zebra I haven't been able to find any useful info.Any ideas how to get it working?
Hello all, we work with zebra tc75x Our server mobicontrol is on version 13.3.3454 The agent on your device is on version 13.3.2 build 1014 the device is enrolled on android + I must to install the soti surf (14.2.0.119) on more 200 or 300 devices during the night .. but I've notice that after the soti surf is installed , the app need some permission -> 4 app permissions is ASK after the installation How I can make for to accept PERMISSION automatically ? Is there a way ? I can't imagine press 4 time on each device ...it take me 1 day perhaps .. thanks for your time
Dear Team , My MDM servers are behind firewall. and only port 5494 is exposed to devices . till now we are using only android devices . i want to enroll Microsoft Surface pro(windows device ). can any one help to know about pre request regarding port and connectivity . and steps for enrolment . thanks
Is it possible to bind a managed enterprise account with a g-suite account. I got it to work with a regular google account but with the g-suite one it say its not compatible is there another way to do this. i tried binding the domain but then when i register a device the play store requires an account to sign in.
Hi Samsung XCover 4 running Android 8. Android Enterprise build Server version 14.1.4.1693 Agent version 13.6.0.x being upgraded via Play Store update to 13.7.2.1015 I've had 3 cases in as many days where people have updated the MobiControl agent via the play store - it's been amongst other updates like Maps so they have updated them all - and it has wiped the configuration settings of another app. The affected app is installed from the Play store via Application Manager but that's the only link between the two. Has anyone ever come across a scenario like this before whre updating the agaentand is there anything that can be done to mitigate against it? This app is about to be rolled out to 2000 devices over the coming months and I don't fancy the idea of dealing with issue on a larger scale.
Hi All, Can I push any packages or scripts for limit background processes setting?
Greetings, I'm trying to add an email account the my Zebra ET50 Android tablet using the MobiControl Profile Configuration > Email > IMAP option and I keep getting Feature is not supported (POP_IMAP) in the logs. Tried POP3 and Exchange as well. Need to setup Email account on the Android tablet that connects to Office 365. Thoughts? Thanks
Hi, we are trying to programmatically set the mobile apn on huawei P20 lite using AE agent. The solutions we explored are 2: MobiControl Stage: It fails the apn configuration giving an error. MobiContro 14.2 (cloud edition): We set the apn setting action in a profile, the agent on the devices reports a correct installation but the new apn is not installed on the devices. Is a bug ? Are we missing something ? Best regards, Paolo
Hi All, I can't access multi window from the tablet although I already unchecked the option on feature control. Is it because of the lockdown? Need your help. Thx.
Hi. Updated our verification environment to 14.3.3.1111 and tried to download a newer agent version using the new "Manage Android Agents" in Global Settings. I get the list with all manufacturers but when I press "Add" or "Update" it fails directly, "Failed to download some agents" We have allowed traffic to all documented Soti URL:s and everything seems to be working except downloading new agents. Any suggestions? Will try to run Wireshark later today. Regards Marcus
I have a lockdown configuration on a ZEBRA TC56 with Android 7.1.2 The lockdown has configured two applications The template used does look like and is nearly the standard On the screen I can see the following Anyone an idea how to prevent the display of the link of the App nr. 2?
I want to know which mobicontrol agent is best suitable for the below devices. Cat S40 Cat S50 Cat S30 Please find the product specs here - https://www.catphones.com/en-us/help-support/#smartphones
Hello all, I have mobicontrol in version v13.3.03454 On my development pc , i'm connect to the console of mobicontrol by an url https://... I don't know why but now when I try to generate a report , this report it's alaways empty / blank ... I have try to disconnect and re connect my user but same thing ... If I go to profile, click on a profile , select execution status I can see well a graph ... Anyone has an idea about this, why all report is always blank ? thanks for all
I am trying to identify why Bluetooth is disabled suddenly on a device. https://support.honeywellaidc.com/s/article/How-to-disable-Bluetooth-by-policy Somehow, the "Disabled" value is set to 1 after working properly all along. How do I track down why this happened? Device: Intermec CN51 OS: Windows Mobile/CE 5.2 Soti Mobicontrol: v14.1.8
1) When making changes to the SOTI Surf configuration at Profile level, the user sees a 'Configuration Updated' message asking them to relaunch the browser. With our current lockdown, this is not possible and we would expect that most users would end up being forced to reboot the device for the changes to take effect. I believe there was a Feature Request created for this under SB-4258, based on feedback that was provided when testing with SOTI Surf 14.2.0 Build 119 2) Custom Attributes. We currently have two potential use cases for SOTI Surf in a production environment, however a limitation of this browser for us is that the browser does not seem to support Custom Attributes (eg: Store Number 0001). Example: http://testurl.com/%CustomAttr:StoreNumber%/%CustomAttr:Language%/ Does SOTI have any plans to enable the use of Custom Attributes within SOTI Surf Configure Home Screen URL? Alternatively, what are our current options for deploying 500 unique URL's via SOTI Surf where each targeted device requires a custom URL to be set as the home page?
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
