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Hello, after upgrading MobiControl from version 13.3.0.2906 to 13.4 (latest MR) Devices running on the M3 SM10 LTE (Android 5.1.1) and M3SM10 non LTE (Android 4.3) can not be upgraded to a compatible version of the server .On M3SM10LTE devices, agent 13.3.0 build 1069 is installedOn devices M3SM10 non LTE installed agent 13.3.0 build 1069Automatic Update> Right Device Button> Allow Upgrade> Upgrade now feeds information about an incompatible device.Attach a sample log:Agent upgrade attempted (Unable to find matching Android Plus Agent)Please for assistance, the problem so far 300+ devices
Hi All, We are using SOTI V13 with majority android plus devices. We are struggling to get vendors to provide us with APKs to push to our devices and provide updated APKs when required. I see we can put them in an "app catalogue" but this seems to just provide a link to a play store but the majority of our devices are shared devices in lockdown. I've also see within mobile iron you can pull an APK in from the play store. does anyone have any suggestions / advice?
The idea is to create an Apk on the device that would ask the Device Agent to execute a syncfile (like commloader -syncfile on Windows CE) I guess there is an intent that can be sent to the device Agent ? What is the right syntax to do this ?
Hello, I get the following message on my device: "The certificate for this Server is invalid". How can I avoid this message / what is the solution?
Hi, you have no idea how to install/restart APIs the remote control? The same location and installation.
Hi all - One our customers recently reported an issue to us where their users have a workaround for getting around our kiosk lock screen and logging into the Guest account to access YouTube, Netflix, etc... which are typically blocked via our profiles pushed out to all devices. Since I have a profile that blacklists applications pushed down to every device, why would this no hold true when switching to the Guest profile? All of the blacklisted apps appear when in Guest mode. Is there a way I can disable or prevent access to the Guest account via MobiControl? This is a huge liability as our application is used in vehicles in the logistics industry.
I would like to prevent users from adding Google accounts on their devices. The problem is that users will sometimes add an account and then neglect to log out of it when they leave or are terminated. This leaves us with a $300 paperweight since it is Google locked. Application Run Control can't prevent the Google account enrollment screen from coming up, even though I have identified the screen I would like to block. As such, I'm looking for creative solutions/work-arounds to either: 1) Prevent users from adding Google accounts. 2) A script to silently remove all Google accounts. 3) A way to identify devices with Google accounts so we can reach out to those individuals and remedy the situation.
We have Moto G5 and installed Soti enterprise. We have configured kiosk mode to run an enterprise app. In the profile tab it says its installed the kiosk profile along with the authentication profile, but nothing happens? Android v: 7.0
With Zebra TC25 enrolled in Soti MC with Android Enterprise Agent (GoogleMobiControl1350_1110.apk) I can use Rules but not Profiles - they simple do not apply onto Zebra TC25. Is it a way how to install Profiles (incl. Packages) on the TC25?
I'm working with Android devices (Zebra TC70X/75X) running OS v 7.1.2 and enrolled as Android Enterprise. Is there a way to put bookmarks in SOTI Surf on the home screen? Is this a feature that could be added? I'd like to make accessing this bookmark as easy as possible for our technicians. It would be great to have one button to tap instead of opening the browser and then having them hit the link there.
I'd like to enroll my TC25 (BSP 03-11-03-0-NG-00-M1, Patch v3) to Soti MC 13.4 or 14.1. After an enterprise reset I use a StageNow profile to connect to the Wi-Fi, download mcsetup.ini and the Soti agent (ZebraMobiControl1350_1088.apk), install Soti agent and set it as DO. Once agent is started I see the message "This device agent is incompatible with your device. Please contact your administrator". Well, am I doing something wrong? How to enroll TC25?
Hello We are testing some Motorola phones (Moto E4 Plus, G5, C,)with Android for Work Owner device . We have several issues and I would appreciate your comments on them: 1. With lockdown applied, the status bar is not visible so users may not see the battery level, signal, etc. There is not option to show it. 2. When you send a message, it does not pop up the message but instead you have to open de Mobicontrol agent to see the message (the agent is shown in the lockdown) 3.In the devices (E4Plus, G5) that do not have physical buttoms (back, home, menu) it is not possible to exit lockdown. I also found that E4Plus allows remote control. The others , remote view. Thank you
Hello, We have an costumer that is using an Android device, and the application has an configuration file which needs to be updated with the device name in SOTI. How can we solve this issue?
Hi all, looking to launch a chrome custom tab or incognito tab for an webmail link, currently we use intent://[URL HERE]#Intent;scheme=https;action=android.intent.action.VIEW;component=com.android.chrome;end but everytime this is pressed from the lockdown it causes a new tab to open which leads to lots of tabs and data being saved ie passwords and cookies etc. any help would be appreciated thanks
Hi! Tried to use Remote Control for a TC56 device enrolled to a server running 14.1 and as Android Enterprise Manged Device. I know that we need a MDM plugin for Remote Control to work on Android Enterprise but none of the two versions did work for the TC56. Neither Legacy or Hawkeye. (not compatible) I have recently got this to work OK with the TC20 device. Is there some update planned?
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