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A catalog rule has been created and assigned to a set of devices, which all of them has been enrolled by the same Add Rule. It means , all of them has its binding to the same company binding. The catalog rule holds some private application as mandatory. Some devices assumes the new application immediately after the cycle request, but some take more then 3 days to receive it. For those devices that are not installing the app, when clicks (in the device) on play store, it shows the application as not been released to the device. But it shows in the device MDM Catalog icone as Free and Mandatory. It looks like the device has not synchronized its account to the company bindings. After 3 or 4 days, it shows as released and may install. I have tried to force google play protect to rescan and also to restart device, but it still has "its own time to synchronize". Turning off the LockDown and set as administrative way, I got into device settings accounts, but the button to synchronize its android work account is disabled. Is there a way to force the synchronization between device and its Google account ?
Hi community We encounter an issue with Mobicontrol console. Drag and drop of devices is not anymore possible since upgrade from 14.1 to 14.5. Any idea ? thx steve
I have a new Samsung Galaxy A02s that I am trying to send a wipe through to but it will not work. I've got the correct device - I can send a soft reset, I can see when it is on or off but when I send the wipe action it just doesn't work. I must have sent it more than 10 times now and it hasn't picked it up. It is a fully managed device on Android 11. The agent build is 14.5.0 Build 1011. The event log is showing it connected to the server. I am on Mobicontrol 14.4.2.1307 Why can't I get this device to wipe? Thanks
I am looking for a way to forget a device's wifi networks. (clear them). Do any scripts exist to help out with this? the other possible solution would be a script to reset network settings on the device. If someone knows of any helpful scripts please let me know!
We are starting to deploy Samsung Tab Active 3's with Android 10 out. and have found that when you soft reset the device from SOTI, or the device gets rebooted. it does not connect to SOTI. This is because even though the device has powered back up, it is not until someone unlocks it that you get the message Android is Starting and then MobiControl agent starts and connects to SOTIHas anyone else seen this or knows of how to get around it. I am just concerned that if the device needs to be restarted for any reason it we will not be able to control it or do anything until a user unlocks it
I have been trying to update Life Guard on Zebra MC3390R through SOTI. I have searched the forum and none of the suggestions work. I followed this document from Zebra and it does not work either, https://supportcommunity.zebra.com/s/article/Perform-an-OS-Update-using-StageNow-Tool-or-SOTI-MobiControl?language=en_US. Any suggestions would be greatly appreciated.
Hi, we have customized zebra enterprise keyboard (name.encrypted) This file was copied via MobiControl to /enterprise/device/settings/ekb/config EKB was configured as default keyboard manually but customized keyboard wasn't changed. There's only basic enterprise keyboard. Do you know where could be the problem or what we can change? Zebra TC52, Android Enterprise, Android 8.1 EKB with last version 3.9.1. Thanks
I have Samsung tablets on android enterprise that have the google drive app pushed via packages and included in kiosk mode but will not open. It will open for a second but will then close itself. If I leave the lockdown and try to run it manually it says that "this action is disabled by mobicontrol. contact your organization's administrator to learn more." I don't have any feature control enable nor do I have application run control enable. Specs: Galaxy tab A 2019 Android 10 Agent: 14.5.1 Build 1074
We are currently planning on moving from older Android devices to newer ones, but I have trouble enrolling the new devices. The old enrollement QR-code does not work (it cannot apply settings), and I have not been successfull with any of my other attempts either. Bacground information: We are running SOTI version 15.2, which should support Android for up to version 10. The device I'm trying to enroll is Samsung Xcover pro 10. I have created an enrollment profile for it, similar to that of our older Android devices had. I receive the enrollment ID and URL fine, but neither of them work when I input them to Mobicontrol Stage. If I input the Enrollment ID, the device says that my enrollment failed. If I try the enrollment URL instead, it says Invalid URL. If I enter the server address directly, the enrollment proceeds, but I receive the following message: "Please provide the following additional information to continue enrollment". The windows is as follows: I have no idea what shoud I insert there. I'm sorry for potentially uneducated question, I'm quite new to this. Any help would be much appreciated.
Hi everyone,we have two SAMSUNG devices in the MC console (although it really are the same device) that we cannot delete. When the screen is refreshed, they reappear offline. Can I remove them by editing some table in the database? Our MC versión is 15.1.5 build 1005 Regards
Hello, Reaching out for a solution on how to disable the pull down - quick settings/panel on Samsung Android Enterprise without disabling the pull down menu, the notification bar should be reachable through lockdown. Is there anyone with a solution for this? Scripts, application run control? On android + you were able to disable this through feature control. I noticed that this setting is available through Samsung Knox configuration, but that is not an option. Thank you in advance. Model: SM-T575 OS-version: Android 11 Android enterprise: Yes
Hi everyone, I enrolled some ITOS devices (ic-40, ic40g and ic45g) on mobicontrol and there's no way to work. The enrollment was fine but the devices get frozen very often and in some cases battery has to be removed. I usually get the sms log: Error sending message (Error sending message (type=22), General communication error). We're using the agent ItosMobiControl1300. Any tips? Thanks in advance.
Hi, is there anyway to enable Samsung Smart Switch on Android Enterprise Devices? We've been trying to enable Samsung Smart Switch but until now we haven't been able to do it.In our company we have two types of devices, ELM and Android Enterprise DO, and all of them are enrolled in Samsung Knox and managed from Soti Mobicontrol. In our ELM devices we've been able to enable the usage of Smart Switch, but we haven't been able to enable it on our Android Enterprise devices. We've tried to create a series of testing profiles to see if we could manage to, but still no progress has been made. We tried every option available in the "Feature controls" tab,but none of them seem to be able to enable Smart Switch. It always shows the following message: "Security Policy restricts the use of Smart Switch". Looking around the internet, we've found information which explains that because security policy in AE DO, every feature related to security backups are disabled by default. Nontheless, there's a way to get around the problem in Knox Manage to allow it. This makes us wonder if there's any possibility of enabling this feature in Soti Mobicontrol. Our Deployment Server Version is 15.1.0.3416. Some samples checked: SamsungMdmV57, Samsung RC v1, Samsung KNOX v2.4, Dispositivo de Trabajo Administrado SamsungMdmV57, Samsung RC v1, Samsung KNOX v3.3, Dispositivo de Trabajo Administrado
Hi I added an https url on the lockdopwn. The link is working fine but no icon appears. If it possible to add an Icon ?
Hello everyone, Back in the days when we used MC Studio to upload APK, we have option to prevent user uninstall the APK, but now since we can straight upload APK to Mobicontrol, i can't find that option anymore. Anyone know where to check that option if we straight upload APK to Mobicontrol? Thanks & regards, Randy Saputra
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