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hello, I have a problem with CT40 terminals (Honeywell) I can't not enroll them, after the reset when I enter the address (afw...) it cannot take it and enroll. do you have any solutions to suggest, thank you in advance.
Hello All,This is a question from our Security team; We will be using Android based scanners, controlled by MobiControl. After configuring the WiFI (PSK) and other information we want to put the devices in Lockdown mode to prevent retrieval of that information, which could leave our WiFI potentially vulnerable in the event of device loss. What we want to know is how this lockdown mode is implemented in Mobicontrol. Is this proprietary code, or are Android lockdown features used. Is there information available how these features like lockdown and encryption are implemented? Thanks, Jan
Hi, I'm hoping someone can help. I have set up a test device with custom data and I can see the fields under the device details screen but no values. The values do however show up under the collected data tab. I'd like to be able to see these values reflected on the device details screen also
Hi all, we have to configure a APN manually on some devices. I wanted to do it in mobicontrol (profile -> APN) but there i have to setup several fields which i don't need and 2 fields i have to fill in are missing. Possible and needed: Name (SFR Tablet) APN (websfr) Default Connection (Check) Don't need but mobicontrol wants it: Access Point Type MVNO Type Needed but no option: APN-Protokoll (IPv4) APN-Roaming-Protokoll (IPv4) Is there any way to enter this maybe with a script instead of profile?
I came across this discussion previously: https://discussions.soti.net/thread/packaging-split-apk-files/ We are currently using Android+, not Android Enterprise. Historically to deploy packages to our Samsung devices in Lockdown Kiosk, we would download the relevant application (free) onto a device via the Google Play Store, extract tha apk, bundle that apk into a MobiControl package, then upload it and deploy via a payload. Although there were potential drawbacks to this method, it did work for us as all the apps we deploy are free and the hardware is the same/similar, so never had any issues. It now appears more and more apps are being released with split apk's, so this method is no longer an option. Downloading a bundled apk from an unofficial "dirty" website (i.e apps.evozi.com etc) is not really a path I wish to go down. I was just wondering is it possible currently to somehow deploy packages with Android+ that come from the Google Play Store with split apk's, or how are people currently doing it in this scenario?
Hello, I am having problems downgrading packages successfully in Android Enterprise. I cannot find any SOTI documentation on how to downgrade properly, only upgrade. If someone can please help me with this or point me in the direction of proper documentation I'd appreciate it. Specifics of my issue are as follows: Android 8.1 Zebra TC56 SOTI Version 14.4.1.1195 Agent version: 14.4.7.1084 Package installed via Android APK in SOTI Package Manager We have apps that have new versions roughly once a month. So for example I have an app with an April version I needed to roll back to February version. I can upgrade no problem, simply take the new APK, create package with higher version, upload, update in profile and done. However downgrading, I would THINK I should be able to simply select a lower version of the app in the profile and assign it. This results in an File IO error with no specifics. I then tried taking the older APK (since I keep archives) and repackaging it with a higher package version number, and this failed as well. The odd thing is if I force package reinstall, it works. But this action can only be done per device and we have 1000+ devices. I have also tried weirder things like syncing the apk as a file with a rule, then trying to run commands manually to install it. I've tried including a pre-install script in my package to remove any newer or older versions before installing, and this failed. Any help would be greatly appreciated. Thanks!
I see that to exit lockdown mode, one has to enter an Administration password that is created via an Authentication profile, presumably set up on the dashboard. How customizable is this password generation? Specifically, can we set it via REST and SSL, or is it only via the dashboard?
Hello, Trying to upgrade Mobicontrol agent for Honeywell CK75 to the latest version 14.4.5.1033 but not succeeded through the button Upgrade Agent In the global settings I find that the 2 rows could not be selected as shown in the picture MobiControl version: 14.4.8.1043 Hardawre in use : Honeywell CK75 Actual mobicontrol agent : 14.1.1.1003 I made a factory reset to the device and then make the provisioning with the version 14.4.5.1033. The app was installed but when it runs I get the error message "This device agent is incompatible with your device." Thank you for your support Amine
This afternoon I loaded the latest Settings Manager (15.0.0 build 14) as it now supports Android 10 and 11. However, when I attempt to do anything in the app it tells me that I need MobiControl agent 14.4.7 or higher to use this feature. Okay, sure. I check my version of the agent and I'm at 14.5.0 build 1011 so I should be okay. Ideas? Anyone else seeing this?
Hi! With the latest AE agent 14.4.7 we often (not always!) receive the following error message when trying to assign Managed Google Play account to our devices: Error message received from device (Managed Google Play Account Status:'EXCEPTION_ADDING_ACCOUNT javax.net.ssl.SSLHandshakeException: Chain contains SHA1 algorithm which is deprecated') Sometimes after waiting several minutes (multiple retries), the account can be created. Has anybody experienced this problem aswell? The problem does not occur with agent version 14.4.6. Edit: Same problem with Agent 14.5.0.
Hello guys,Any way to change the device touch mode to glove mode. Is it possible to do this via script? Or only stage now?Devices model: Zebra TC700H and TC700KAgent version: 14.4.3.1074Thank you!
As in the release notes stated here there should be a macro availaible for oem version: In other release notes there are many more macros referenced to but none of them are listed in the documentation: https://www.soti.net/mc/help/v15.3/en/console/other/macros.html?hl=macros
Issue: currently most devices connected to server 1. 5000+ only about 400 devices connect to server 2. I try to configure deployment server pirority for a child folder which has about 200 devices. try to force them connect to server 2 only - override settings Inherited from parent group "xxxx" I have set the child folder override setting from parents, and set server 1 priority = 2 and server 2 priority = 1. But after apply the settings, still no luck, devices rebooted but still connect to server 1.
We are currently using Zebra MC93 in Lockdown Mode with Zebra Enterprisebrowser.As the Zebra MC93 have a Hardware Keyboard we don't need the onscreen Keyboard and would like to disable it.The integrated Gboard has the option to disable but this doesn't stay disabled after a Reboot or Battery change.Is there any way to disable it from SOTI side?I already tried this script i found in a different Forum-Post but it didn't help...writesecuresetting -sec show_ime_with_hard_keyboard 0
Hello, I have mobicontrol on version v14.4.9. we have a lot of device Zebra TC75X enrolled with android + these devices are connected with a private APN all works fine. Now, for some reason i would like to add a proxy on these device for to contact a public web site. it's possible to add the proxy with soti mobicontrol profile > no problem but after the agent lost the connexion on the mobicontrol server ... device is disconnected I've look on the doc of soti https://soti.jp/mc/help/v14.3/en/console/reference/dialogs/profiles/androidplus/profile_apn_androidplus.html And it will be possible to add some exception ... But i have the version v14.4.9 and i can't find this setting inside the profile android + .. someone can tell me how to add exception of an private APN ? thanks for help
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