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Hello, since several days now, we have installed the mobicontrol on version 14.4.9.1034 All our devices are migrated WITHOUT problem.. I have only device zebra TC75X with android 7 enroll android + with agent on version -> 14.1.6 build 1018. But since today, i notice on some device, i see on web console icon for to make remote connexion (downloadable plugin) BUT for some device the icon is not present !!!! Device is the same, I've try to reboot device -> always same icon not present agent is update also but nothing change Have you got any idea ? thanks for all
Hi all, this is my environment: Server Version: 15.1.0.3416 Device: Honeywell RT10A (Android Version 9) Agent Version: HoneywellMobiControl1440NewGen_1028.apk Reading the documentation the profile Per App VPN: F5 SSL should be possible to automatically start a vpn connection when an app initiates network communications. Is that correct? At the moment i have configured a lockdown with two buttons: Sonicwall Mobile Connect and Ivanti Velocity. I'm trying to configure the device with one single button so that when the user starts the browser (Ivanti Velocity) also the connection is started. On the device is already assigned an authentication profile. The installation fails with the message "failed to install, because all of its payloads cannot be installed". Are there any other requirements needed? Do you have any suggestions? Thank you really much in advance.
hello, I am trying to use the sendintent on a managed android enterprise to have the device run its update app and install updates. i am new to android scripting so any help or resources would be very helpful.
Hi,i try to push an android upgrade that works on all 6.0.1 versions but i cant push it to the 7.1.2 android versions.We use Zebra TC70x and TC51 Both can't be upgrade with a 7.1.2 android version.I do it right: 1. Push the file to the SD card.2. Run the script: sendintent -b "intent:#Intent;action=com.symbol.intent.action.UPDATE_PACKAGE;S.file=/sdcard/FPU_ATLAS_02-32-04.00-OG-U00-STD.zip;endI already tried both Zebra plugins but that didnt do the trick.Hawke eye and the other one.
Hello dear Soti Team,We are currently experiencing some problems with some Android 9 (Android Plus) Honeywell CT60s. We noticed that many devices are displayed as offline in the web view. We then noticed that the Mobicontrol Agent can no longer be opened on the devices and that the agent takes up the entire memory space of the device (15GB). The device can therefore no longer be administered.I read in the forum that this could be a bug in the SQL database on the device:https://discussions.soti.net/kb/android-enterprise-and-oem-specific-agents-are-crashing-after-agent-upgrade/Agent 14.3.4.1006 is currently installed on all affected devices.It is possible to copy a new agent via USB and install it over the device. I was able to install the following version: HoneywellMobiControl1442NewGen_1039.However, the problem persists, presumably because the defective and cluttered SQL database is still present in the background.Unfortunately, we have the feature control with "Disable removal of Mobicontrol Agent" active, which is why we are unable to completely remove the agent beforehand.Is there any way we can remove the complete Mobicontrol Agent installation in order to start a fresh installation of the agent? Unfortunately, Mobicontrol is still functional enough to prevent us from uninstalling it.It would be very bad for us if we now have to reinstall devices worldwide. Cheers Maik
Hi, We have successfully built several hundred Samsung devices over the last couple of years using Mobicontrol. However, the latest Samsung A21 phone and Galaxy Tab A7 tablet are giving us problems. Every one we build is OK until it is restarted, and then it becomes unresponsive and you often cannot even enter the PIN - it either freezes or goes black. If we re-start them a few times (difficult since the icons don't respond properly) they sometimes work OK, but another re-start and the problem comes back. We have seen this in the factory, and our customers have reported it. If we remove the device from SOTI/remove the Mobicontrol agent then the tablet appears to work as normal. Not sure why, as the agent seems to start AFTER the PIN is entered. Obviously this is causing major problems as we have had to stop building devices for customers. Anybody got any ideas? Cheers in advance.
Hello, i have a file-sync rule implemented, that transfers data of a an APP and its APK-File to Zebra TC56-Devices with Android 8. In general it works, cause i installed several handhelds this way: first transfer, then install of apk-file. No problem yet when having new installed devices. Now i wanted to reinstall the app and uninstalled it. After that the Transfer should be startet again and so on... But now the transfer is not getting started after deleting the folder in /sdcard/Android/data/* Does anybody had the same issue and solved it? I have the following options activated: There is definitely no old data present, so the rule should see that "files are different" (in this case "not present", while present on server). I already tried it with "when source is newer", but that also fails. Kind regards, Peter Petry/Germany
Hi all, hopefully someone of you already did it and can help: We want to set a Chrome Flag (https://web.dev/nfc/#use)(--enable-experimental-web-platform-features or chrome://flags/#enable-experimental-web-platform-features) How to set it via Mobicontrol? I don't see any possiblity to set it in the application settings in application catalogue rule but maybe i have overseen that. When i set it on Windows/Android i get this as a part of the chrome://local-state/: {"browser":{"enabled_labs_experiments":["enable-experimental-web-platform-features"]}}Is this what i have to enter into Configuration URI?It's hard to Test because Chrome is already part of a application catalogue rule, wo i don't know if this will make problem setting this in a second rule for same device.
Hello, I have enrolled an Samsung Tab A 2019 as an Android Enterprise Device in Soti. The Tablet has Android 10. When I try to remoteControl the Device, where I have to push the "Start Now" Button, where It asks to start the Stream. After that the Tablet disconnects from Soti and I can't controll it via remote. Is there a solution?Tanks for your support!
HiI have a problem viewing the report after collecting data from the specified devices, the report shows "Date Time" incorrectly, as far as I check the time on the report is wrong with Real time is about 7 hours.The devices were properly configured with the standard time zone in my area, so I don't know why.Many thank!
In MobiControl (Version 15.2.0) I wanted to change the Application Run Control (Android Enterprise) in an existing Profile. Adding a blacklist works fine, but not deselecting. This has no effect on the device (Zebra TC57), even after a reboot. How can I achieve that an application is not on a blacklist at the device anymore? Doing a factory reset is not an option (but works).
Hi, We are using SOTI v13.4.0.5276 on production and SOTI v15.1.0.3416 on our testenvironment (issue is present on both environments) Created a package with com.microsoft.teams_1416_1.0.0.2020111001.apk (we use this method also for many other .apk) Our devices (approx.1500) have a lockdown screen, no access tot Google Play Store and the end-user no access to the device settings. Devices are Panasonic FZ-AZ (Android 6.0.1) On devices with the lockdown screen temporary lifted installation seems to go, but on other devices: SOTI states 'installed' but the app is actually not installated. During installation we don't get any indication on what is going wrong. Any ideas/suggestions how to resolve/debug this ? Regards, Dirk
I've been trying to get some apps to deploy via the managed play store, however I'm struggling to get it to work. Under servers I've setup "Android Enterprise Bindings" which goes though into what appears to be the google console and all seems good. I've uploaded my own app and also approved an in store app. However in the mobicontrol app neither show in the app catalog. I've also checked the google play app thinking i might see a work profile / managed app store however no luck :-( I'm probably missing something really simple?
Hello, We are using Zebra ET51 GMS tablets on Android 8.1. Running Soti Mobicontrol Cloud. Our team will be downloading PDFs and JPGs from a web portal through Soti Surf. They need to be able to open these downloaded documents, modify and then upload back to the website portal. These devices are configured for Kiosk Mode using the device control options. I am able to add "Downloads" (com.android.providers.downloads.ui) or Download Manager (com.android.providers.downloads) to the Kiosk screen, but am unable to open any of those 2 directories. I've tried Launch://, File://, Folder://, Activity://, and still no luck. Is this something that is possible? Is this the best way to go about it also? We don't want them having access to the root directories or any other folders besides Downloads. Our Soti Mobicontrol is cloud hosted, so I am not sure if Soti Hub or Content Library would work since these devices don't authenticate to our environment. Any ideas on how I can get this to work? Thank you!
Zebra TC21 - Android 10 - Android Enterprise I have my device in lockdown mode with my company's custom app as the only app running. I enabled the notification bar to be accessed while in lockdown mode. My issue is when I open the setting and notification bar from the top to change the current wireless network to another network. I press and hold the Wi-Fi button to open up the list of available networks, the window with the list will open from the right side of the screen and then go disappear to the left. It doesn't stay for enough time to choose another network. I have Zebra TC57s that will work just fine when wanting to switch networks in lockdown mode. Those are running Android 8.
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