There's a new home for Articles. Find Articles on Our Product Support Page.
Hello, Would it be possible to retrieve only .log files of a specific folder ? I tried the following method (*.log) but it's not working. Mobicontrol version : 14.3.3.1111 Enrollment method : AE / DO Thank you. BR, Yoan
I would like to know if it is possible to group several applications in lockdown with an Android terminal ? thanks for your help.
Hi, i have 2 problems which i cannot solve. The device i use is a samsung galaxy x cover pro with android 10. Frist i want to fix the rotation mode to portrait. But every setting and every script doens't work. I set the setting "screen rotation" off in the profile "security in the "settings manager" or sent a skript like: writeprivateprofstring RcOrientationFix <manufacturer>_<model> <value>-manufacturer is from android.os.Build.MANUFACTURER("ro.product.manufacturer") and falling back to android.os.Build.BRAND("ro.product.brand") if manufacturer is "unknown" -model is from android.os.Build.MODEL("ro.product.model") -value is one of: public static final String DIRECTION_CLOCKWISE = "CW"; public static final String DIRECTION_COUNTER_CLOCKWISE = "CCW"; public static final String DIRECTION_COUNTER_NONE = "NONE"; public static final String DIRECTION_UPSIDEDOWN = "UPSIDEDOWN";UserExample: writeprivateprofstring RcOrientationFix Honeywell_CT60 CW For screen timeout i need the setting, that timeout in every time is after 30 minutes. I set the setting "screen timeout configure by user" off in the settings manager and the setting screen timeout in "authentification" on 30 Minutes. Is there anybody who can help me? Regards!
Hello, We just upgraded our on prem MobiControl server from 14.1 to 15.2 Under the device actions for each device, I am not seen "Enable Agent Upgrade" when I AM seeing "Disable Agent Upgrade" I have verified that I am in the correct Admin groups and have full control on all device groups What do I need to do to see this device action?
Hi!, Problem: - I have a problem with google account identities status is "Account Activation Pendding" after successful enrollment. - At MobiControl WebConsole show log "Error message received from device (Managed Google Play Account Status:'EMPTY_TOKEN Got response but there was no token!')" - At device show "Pending Actions" Google account Completing configuration for your Work Profile *** Before that, I had a device that was successfully registered. Without any problems * Addition detail - I set up device and install Mibicontrol from "afw#mobicontrol" before final success set up device complete
Hi there we want to enroll Zebra TC51 as AE Fully Managed Devices. But when device is enrolled there's a always coming an action: On our Nokia devices it isn't. Is there something we can do additionally? (Something in OEMConfig App or StageNow or what ever) OEM Version 02-32-04.00-OG-U06-STD Agent Version 14.3.2.1050 Plugin Version 1.6.0.102
Hello, we have a mobicontrol on version v 13.3.34 54 and of course we migrate (device are zebra TC75X android 7.1 Enroll type android +) We have made a backup of the database of mobicontrol install it on a new server. Actually, we made the upgrade on a test server with the version of mobicontrol 14.4.49 all port are open of course and 80% of my test are Ok. This is the good new :). But I don't know why but for some device ALWATS Zebra TC75X android 7.1 when i try to enroll it , i have an error message I type the URL or enrollmentId in the client of mobicontrol (zebra TC75X) and I have an standard error -> contact your admin system .. mobicontrol Client on device are on version 13 6 1476 In the log file of DSE I have this : [2020-09-10 11:00:06.311] ERROR [General] (20): Unable to locate device with id '100002119'. Mapping for device with id '8867948f33f105010019146522504865' is invalid and will be removed. [2020-09-10 11:00:06.311] ERROR [General] (20): ************************************************************************* * Exception: Device '8867948f33f105010019146522504865' does not exists. * ************************************************************************* [AccessControlException: Device '8867948f33f105010019146522504865' does not exists.] at Soti.MobiControl.Controllers.DeviceController.GetDeviceByExternalId(String deviceId, Boolean loadDetails) at Soti.MobiControl.Api.Implementation.Com.DeviceConfigurationFacade.GetConfiguration(String deviceId) I've try to factory reset device, reboot, but actually it's not possible to enroll 4 devices and i don't know why .. Some people can tell me what's happen ? thanks fpr your help
Not a single profile was installed in 24 hours. I tried to re-register the device, but did not give any result. There is such an error in the logs. I do not understand what it means
My Clients device dont have remote control feature How to change from remote view to remote control? My Device Samsung Galaxy A20s Android OS 10 Enrolled Type : Android Enterprise Mobicontrol Agent version 14.1.7.1117 Soti server Version: 15.0.2.1
Title. Did anyone observe this behaviour too? Is this intended?
Hello everyone, I come to you as so far, we can't find a way to solve our problem. The situation is this one, we got a bunch of Datalogic Memor 10 to be deployed soon , but got a huge bug with it. So far, without any reason our device will turn into Airplane mode. All of them are on Android 8.1, and basically we can't upgrade them to 9.0 due ton some compatibilty test. So, question is this. I saw in Mobicontrol the possibility to turn off the airplane mode setting but only for Android 9.0 devices, so can't be used. So i tried to find a bypass for this problem and ran into the "Out of contact" setting that can be set into profile. Seems that this one is a good way to bypass the problem, as when device should get out of connection with server, it will run a script. I tried a simple script, to turn wifi On. , it worked when directly sent to device setradioenable wifi 1 But when added to the "out of contact" , it's seems that the script never execute itself. I've tried "manually" to activate wifi when airplane mode is on and it work, same as execute the script manually on a device with wifi turned off. So...maybe i don't get the point of the 'out of contact" setting ? or maybe you guys, got another way to solve this problem? Thanks for the reading, and hope you could help. Steeve.
Hello, Just started using soti mobicontrol on premise. Have 3 devices and observing something not right with profile push. 1. Device model Cipherlab RS50 - 3 devices enrolled successfully 2. 2 of the devices got profile pushed OK (screen lock and application) 3. Last device after enrollment doesnt get the profile. I changed the installation type to self service and see install button grayed out on the device.. Where as in profile details it basically says that it's not installed on any device. Anywhere specific I should look to? MobiControl version is 15.2. Running trial key for 10 devices, getting licenses soon. Thank you in advance.
Hi! The next days we would like to upgrade from MC 14.4.1 to 15.2. We are running some Android devices with MC Agent version 13.7.x. After upgrading: What will happen to these devices? Are they still manageable or are they forced to install a higher version of MC agent? Does anybody know? Thank you!
With the drive over apps, modify system settings etc that you can choose when creating a rule for Android phones. If i choose no for all of the ones on there Select the permissions to be granted at Enrollment Does this mean they will automatically be granted ?
Hi, we have a problem with a lockdown at our Samsung Android 10 devices. I want to open the phone app, so the employees are able to call numbers, which is working fine. The only thing that doesn't work is dialing numbers. As soon I want to dial and press the "dial" button the number disappears and that's it. I don't see any error in the configuration so far, see attached screenshots. Does anyone have any idea about this issue? Thanks in advance,
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
