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I'm not sure if anyone's able to assist and where I have gone wrong. I have been tasked with setting up an entirely new Soti Mobicontrol server instance, for the most part all seems to be going well, however Web Console and MobiControl Search Services are greyed out. I am unable to access a web console at all, despite the other services (barring a certificate issue related to iOS which we aren't interested in currently) all showing green. This is an On Premises version, running 15.4.1. Am I missing something? I checked over the help guide but there was nothing there illustrating whether this kind of scenario came up, unless there are more extensive help guides anywhere. Thank you
Hello Evreyone , I have an issue with some CK65 scanner that they are not able to install the lockdown profile and I'm getting this error message : Profile "CK65_Lockdown" version 11 failed to install, because all of its payloads cannot be installed. OS Version: 10 Device Kind: Android Plus OEM Version: 90.00.08-(0203) Any one know how to solve this issue please ?
Hello there, well i saw the release of MC 15.4 and wanted to check/test it on my development environment. So i upgraded from the latest 15.3 (15.3.3 - 1065) to the latest 15.4 (15.4 - 4737). configured openjdk run the installer On my first try i wasn't able to get my DS back running. It failed always trying to start the service forthe deployment server. After restoring my snapshot i tried to install it again. Did the same steps. Now the DS was able to start.I was able to easily access the webconsole and everything seemed to work. Then i noticed the notification onthe webconsole that my search services stopped working. So i checked in the admin tool the search service.The admin tool is saying that all my services are OK. I restarted all my services and the server just in case.The admin tool is still showing me that the search service is still fine. So then i thought the config files of the search services are corrupted. So i went to the SOTI folder to renamethe the search folder to search_old and run the installer again to make sure that he configures the search servicenew. That step helped me a lot to fix the search service on many servers. Now i have the problem that i can not login into my webconsole. After the login it gets stuck at an indexing process.See the screenshot below: Any idea how to fix that problem? Or should i restore my snapshot and try to install 15.4 again? EDIT: Tried to uninstall MC 15.4 and reinstall it again. Same result... best regards, Ozan
Hi, we have about 1000 MC33 with Android 8 Now our new purchase has only Android 10 MC33 devices. Our problem is now i cant stage the Android 10 devices when the DeploymentServer certicate is SHA-1, so we changes to SHA-2 and staking worked. But after changing to the SHA-2 certificate the Android 8 devices cant connect to SOTI anymore. Any solutions ? Kind Regards
I've only recently started to dabble into Android Enterprise (in which I have gone via Managed Google Play). One of my customers need their own Gmail accounts signed in to the devices alongside the Managed Google Account, but for some reason when they're adding their Google account, the AFW one seems to be removing?I suspect they're deleting the account as there doesn't appear to be a way of stopping them from deleting accounts but you can change whether they can add accounts. Can someone point me in the right direction here?
New to MobiControl v15, I inherited v7 but hardly ever had to touch it. I have new TC75x manual Wifi setup initially and MobiControl Agent installed on it. I need to be able to change the Wifi settings for a given SSID every 90 days. I assumed I could do it through a Profile but after researching I'm lost.
Hello MObicontrol experts I want to have a second deployment server I have two servers but using the same registration code, now Soti Support told me that I cannot do that, even when the recommended it. Anyway In one server (old) I am running mobicontrol version 13.2.03345 version, this old server is managing scanners with windows mobile. My second server (new) its running mobicontrol with version 15.3.0.6711, since I am having issues with my license, I want to migrate the old server into the new one, the idea is to move the old deployment server into the new one In the Mobicontrol Admin tool I can see that I have the chance to add a second IP address there, do you know if adding the old server IP address would do the magic? I really do not think so but I want to ask Thanks for your kind answers!
Hi, maybe a simple question. But is there an option to leave or deactivate the lock down modeon a windows machine? MC version: 15.1.2.1035Windows agent version: 15.1.2.32 For example: My windows device (10, classic) doesn't connect to my MC server. When that happens i justdisconnected the connection within the windows agent and reconnected it again. That worksfor me. Sometimes the agent is not listed in the system tray but a restart helps sometimes. But when i am in a lock down mode i have no access to the system tray to start the agent fordisconnecting and connecting. So is there a way to disable the lock down like on android devices? A little information about my lock down profile: File explorer is allowed driver C:\ is completely blocked/disabled (used a script to set registry entry) Template is almost like the default windows classic template Thank you!
After updating to Android 10 from 9 on my CK65 devices I've noticed I can't swipe up from the bottom of the screen to do an administrative unlock from the Lockdown screen anymore. If I go into Remote Control I can force it to administrator mode from there, but not directly from the device. Did something change with this?
Info:Samsung Galaxy Tab A SM-T580Mobicontrol Agent 14.0.0 Build 1579SOTI Surf 14.3.2 Build 152 Hello, I have been working to try and get SOTI Surf to open a website in kiosk mode to create display tablets. Loading SOTI Surf automatically was no problem. However, shortly after SOTI Surf turns on, the Mobicontrol Agent shuts down. After this, the device goes offline in the SOTI Mobicontrol console and cannot be managed or remotely controlled until someone goes to the tablet, closes SOTI Surf and reopens Mobicontrol Agent. I was searching around and I can't seem to find any past solutions to this issue. Any help would be appreciated.
Hi community We encounter an issue with Mobicontrol console. Drag and drop of devices is not anymore possible since upgrade from 14.1 to 14.5. Any idea ? thx steve
Hey there! I'm trying to integrate MobiControl with ServiceNow. To achieve this I'm trying to get the access token in Servicenow using token POST api. But I'm not able to make successful connection and get the Access Token. I guess I'm making the below mistakes 1. Not converting the Client ID and Client secret to correct RFC2045 MIME Base64 - How do we do this? I'm using notepad++ MIME Tools to convert. Is this correct? or am I doing it wrong? 2. I'm little confuse on how to use the Grant Type? It says follow the below format POST https://server.domain.tld/MobiControl/api/token HTTP/1.1 Host: server.domain.tld Authorization: Basic QXBwbGljYXRpb24xOkFwcGxpY2F0aW9uMVBhc3N3b3Jk Content-Type: application/x-www-form-urlencoded Content-Length: 53 grant_type=password&username=Administrator&password=1Attaching the image how I can do in ServiceNow, not sure it's correct Error I'm getting while calling the API javax.net.ssl.SSLException: Connection reset When I use postman for the same I'm getting "error": "invalid_client" I appreciate any help! thank you in advance.
Hi, We would like to change our MC server (v14.4.9.1034) and plan to backup / restore the MobiControl database on a new machine (same MC version). Could you please tell me where are the certificates stored on the server or how to export them from the Administration Utility? Do we have to open each certificate and export it? Thank you in advance
Hi I added an https url on the lockdopwn. The link is working fine but no icon appears. If it possible to add an Icon ?
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