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Hi! i want to know if there is any kind of limitation creating geofences. Im talking about making 300 geofences and one alert of get in and other one of get out to/from a geofence (around 600 alerts) I have tried to search for information and I have not seen anything. The geofences and alerts should be done manually, right? Thank you!
Every time a user signs into the device and is assigned a profile with our application, we'd like to set the username automatically based on the shared device credentials. Currently, the app is installed through a package and not a managed app. Is this possible through the managed configurations? Using Android Enterprise & Samsung S10s/S20s.
Hello, At my company we are upgrading to Samsung Tab Active 3s on Android 12 enrolled as Android Enterprise. As of late, I've noticed a large amount of data consumption on these tablets. The issue is that we are on a limited monthly plan (1Gb a month) delivered by a hotspot we connect to via wifi and I've already had four tablets deplete the data due to Google Play activity (so a month's worth in 6 days or less). I have disabled updates to apps via Google Play via feature control, which appears to be effective. I initially thought this was based on the updates being sent by Samsung to update the OS but I can see that the data consumed there is listed separately. I contacted support and they suggested disabling background data, which has helped, but Google Play still used 276Mb just yesterday. I'm unable to figure out what is causing the amount of data consumption and am not used to this behavior as the majority of my fleet is using older Tab A T-350s on Android 6.0.1. Is there a way to see what Google Play is doing that is causing the data usage to be so elevated? If you have any ideas for me to try out or need more information to assist, please let me know. Perhaps this data consumption should be expected on newer devices and I should look into increasing the amount of data purchased per month, although I'd like to avoid that if possible. Thanks!
Hello, how to find the file path for sync picture from device to serveur ? Best regards
Good morning , I'm trying to enroll a Samsung Galaxy Tab active 3 running android 11 on a 15.5 Mobicontrol version on a private network without open access to external network Here's my question , is it mandatory to have an internet access during initial enrollement as the device seem to try to check something outside my network before entering the preliminary phase of enrollment Thanks you for your support.
Hi everyone, I use "Profile removed" trigger when I relocation an Android device. And I trigger an e-mail. But, when there are more profiles I get more e-mails. Is it possibile to activate e-mail only for a specific profile? Thanks,
we have some ck65 honeywell devices that I open an local htm file within soti surf file:///sdcard/Download/example.htm now I have a ct45 honeywell with android 11 and can't open the file on local sd card "the webpage not available" could not be loaded because: net::ERR_ACCESS_DENIED soti version: 15.01.1181 soti agent: v15.2
Hi all, I see this error in the device log: Error message received from device (Operazione del database non riuscita sull'agente. Lo spazio di archiviazione del dispositivo potrebbe non essere sufficiente.) Why? My devices are: Zebra TC25 Android OS: 8.1.0 Agent version: 15.2.1.1058 Thanks,
Hi, I'm wondering if there's a way to deactivate the captive portal mode on the Samsung devices like we can on Honeywell or Zebra devices. It looks like also the auto reconnect is not working in this "constellation".
Is there a way to disabling the Set PIN in the samsung settings so that the Pin can only be changed in Admin mode or via SOTI? The work around would be to have a scheduled script running to set the device to the desired PIN but I wondered if there was a way of stopping the user from changin git in the first place
Good morning, I've installed Mobicontrol on an Apple device, no issues with certificates all correctly installed, but when I'm trying to start it, it's crashing with the error below. Anyone knows what's the issue? Incident Identifier: 5563C306-81D2-41B5-BE53-4AAB45E8B99BCrashReporter Key: 2F64D73E-5021-432E-E338-7457151A131DHardware Model: MacBookPro18,1Process: MobiControl [1870]Path: /Applications/MobiControl.app/Contents/MacOS/MobiControlIdentifier: net.soti.mobicontrol.macOSVersion: 15.1.1.1000 (1000)Code Type: X86-64 (Native)Role: DefaultParent Process: launchd [1]Coalition: net.soti.mobicontrol.macOS [260612] Date/Time: 2022-10-03 12:06:53.9924 +0100Launch Time: 2022-10-03 12:06:53.9637 +0100OS Version: macOS 12.5.1 (21G83)Release Type: UserReport Version: 104 Exception Type: EXC_BREAKPOINT (SIGTRAP)Exception Codes: 0x0000000000000001, 0x00007ff7ffe599b0Exception Note: EXC_CORPSE_NOTIFYTermination Reason: SIGNAL 5 Trace/BPT trap: 5Terminating Process: exc handler [1870] Triggered by Thread: 0 Thread 0 Crashed:0 runtime 0x7ff7ffe599b0 0x7ff7ffe3c000 + 1212641 runtime 0x7ff7ffe599f8 0x7ff7ffe3c000 + 1213362 runtime 0x7ff7ffe501a4 0x7ff7ffe3c000 + 823403 runtime 0x7ff7ffe51288 0x7ff7ffe3c000 + 866644 runtime 0x7ff7ffe509fc 0x7ff7ffe3c000 + 844765 runtime 0x7ff7ffe3fae0 0x7ff7ffe3c000 + 150726 ??? 0x3 ??? Thread 0 crashed with ARM Thread State (64-bit): x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x00000000003aa680 x8: 0x00007ff7ffe77000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffe7795b x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x000001b900000100 x15: 0x00007ff7ffe5f818 x16: 0xffffffffffffffe1 x17: 0x00007ff7ffe686e1 x18: 0x000000030a5de07b x19: 0x00007ff7ffe6d2e1 x20: 0x000000030a5de730 x21: 0x0000000103541000 x22: 0x0000000000000004 x23: 0x0000000103541000 x24: 0x0000000000000003 x25: 0x0000000000000001 x26: 0x000000030a5ddb90 x27: 0x00000002035c51b8 x28: 0x000000030a5e6960 fp: 0x000000030a5dc990 lr: 0x00007ff7ffe599a8 sp: 0x000000030a5dc970 pc: 0x00007ff7ffe599b0 cpsr: 0x60001000 far: 0x000000030a5dc9a8 esr: 0xf2000001 (Breakpoint) brk 1 Binary Images: 0x7ff7ffe3c000 - 0x7ff7ffe6bfff runtime (*) <ef33add1-6b70-3cc9-8bbc-c8544b609d2b> /usr/libexec/rosetta/runtime 0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ??? Error Formulating Crash Report:dyld_process_snapshot_get_shared_cache failed EOF -----------Full Report----------- {"app_name":"MobiControl","timestamp":"2022-10-03 12:06:54.00 +0100","app_version":"15.1.1.1000","slice_uuid":"16b6e3db-c0ba-3ecd-a518-906f68c32aa0","build_version":"1000","platform":0,"bundleID":"net.soti.mobicontrol.macOS","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.5.1 (21G83)","incident_id":"5563C306-81D2-41B5-BE53-4AAB45E8B99B","name":"MobiControl"}{ "uptime" : 880000, "procLaunch" : "2022-10-03 12:06:53.9637 +0100", "procRole" : "Default", "version" : 2, "userID" : 501, "deployVersion" : 210, "modelCode" : "MacBookPro18,1", "procStartAbsTime" : 21238958599126, "coalitionID" : 260612, "osVersion" : { "train" : "macOS 12.5.1", "build" : "21G83", "releaseType" : "User" }, "captureTime" : "2022-10-03 12:06:53.9924 +0100", "incident" : "5563C306-81D2-41B5-BE53-4AAB45E8B99B", "bug_type" : "309", "pid" : 1870, "procExitAbsTime" : 21238958872004, "translated" : true, "cpuType" : "X86-64", "procName" : "MobiControl", "procPath" : "\/Applications\/MobiControl.app\/Contents\/MacOS\/MobiControl", "bundleInfo" : {"CFBundleShortVersionString":"15.1.1.1000","CFBundleVersion":"1000","CFBundleIdentifier":"net.soti.mobicontrol.macOS"}, "storeInfo" : {"deviceIdentifierForVendor":"00C65301-166C-5A77-933C-496078B75EEF","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "net.soti.mobicontrol.macOS", "crashReporterKey" : "2F64D73E-5021-432E-E338-7457151A131D", "wakeTime" : 11539, "sleepWakeUUID" : "08A7AE95-280B-4E63-8DFE-403277BE6530", "sip" : "enabled", "isCorpse" : 1, "exception" : {"codes":"0x0000000000000001, 0x00007ff7ffe599b0","rawCodes":[1,140703126886832],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"}, "termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":1870}, "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":99030,"task_for_pid":4100},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0}, "faultingThread" : 0, "threads" : [{"triggered":true,"id":16017893,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":3843712},{"value":140703127007232},{"value":0},{"value":0},{"value":140703127009627,"symbolLocation":243,"symbol":"__crashreporter_info__"},{"value":0},{"value":0},{"value":1894080577792},{"value":140703126911000},{"value":18446744073709551585},{"value":140703126947553},{"value":13058826363},{"value":140703126967009},{"value":13058828080},{"value":4350808064},{"value":4},{"value":4350808064},{"value":3},{"value":1},{"value":13058825104},{"value":8646316472,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":13058861408}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703126886824},"cpsr":{"value":1610616832},"fp":{"value":13058820496},"sp":{"value":13058820464},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703126886832,"matchesCrashFrame":1},"far":{"value":13058820520}},"frames":[{"imageOffset":121264,"imageIndex":0},{"imageOffset":121336,"imageIndex":0},{"imageOffset":82340,"imageIndex":0},{"imageOffset":86664,"imageIndex":0},{"imageOffset":84476,"imageIndex":0},{"imageOffset":15072,"imageIndex":0},{"imageOffset":3,"imageIndex":1}]}], "usedImages" : [ { "source" : "P", "arch" : "arm64", "base" : 140703126765568, "size" : 196608, "uuid" : "ef33add1-6b70-3cc9-8bbc-c8544b609d2b", "path" : "\/usr\/libexec\/rosetta\/runtime", "name" : "runtime" }, { "size" : 0, "source" : "A", "base" : 0, "uuid" : "00000000-0000-0000-0000-000000000000" }], "vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=27.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=27.4M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 13.3M 5 \nVM_ALLOCATE (reserved) 6192K 2 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 6.1G 33 \n=========== ======= ======= \nTOTAL 6.2G 52 \nTOTAL, minus reserved VM space 6.2G 52 \n", "legacyInfo" : { "threadTriggered" : { }}, "trialInfo" : { "rollouts" : [ { "rolloutId" : "5fb4245a1bbfe8005e33a1e1", "factorPackIds" : { }, "deploymentId" : 240000015 }, { "rolloutId" : "60186475825c62000ccf5450", "factorPackIds" : { }, "deploymentId" : 240000026 } ], "experiments" : [ { "treatmentId" : "5b729754-3882-4560-826f-9c0bc27d77c6", "experimentId" : "6192fb082171a2330e561df0", "deploymentId" : 400000033 } ]}, "reportNotes" : [ "dyld_process_snapshot_get_shared_cache failed"]} Model: MacBookPro18,1, BootROM 7459.141.1, proc 10:8:2 processors, 16 GB, SMC Graphics: Apple M1 Pro, Apple M1 Pro, Built-InDisplay: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, OnlineMemory Module: LPDDR5AirPort: Wi-Fi, wl0: Apr 6 2022 05:55:54 version 20.90.45.0.8.7.118 FWID 01-e7138ff2Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial portsNetwork Service: Wi-Fi, AirPort, en0USB Device: USB31BusUSB Device: USB31BusUSB Device: USB31BusThunderbolt Bus: MacBook Pro, Apple Inc.Thunderbolt Bus: MacBook Pro, Apple Inc.Thunderbolt Bus: MacBook Pro, Apple Inc.
Hi all, Our tablets need to update however, I can't rememberif there's a way to get them all to update at the same time while staying in Kiosk mode ? Or do i have to take them out of Kiosk to update?
"Package Not Found" error when we launch the Calculator App on the Mobile device Error message received from device (Package [com.google.android.calculator] does not contain default activity) Model TC52X Calculator Installed- com.google.android.calculator 7.8 (271241277)
I am trying to update Chorme on Zebra TC7* devices. I have enrolled the devices in an account with Google Play. I setup Chrome and Adobe Acrobat to be updated by Google Play Acrobat updates..... Chrome does not. Device : Zebra TC75x OS: Oreo 8.1 Enrollment: AEDO Agent Version: 15.1.3.1071 Console Version: 15.3.3.1065 I have opened a ticket with SOTI and have not received any valuable information towards resolving this. Has anyone run into this. Thanks, Jim
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