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Hello! I have a new Zebra ET40 tablet I am testing at one of my sites. The device is running Android 11 (11-10-31.00-RG-U00-STD-GSE-04) and my Mobicontrol is version 15.4.2. When I remote control to the device it simply shows a black screen with a lock and the time. I cannot see the keypad to enter the pin number. I did discover that if I just click anywhere on the screen, I can type the pin with my keyboard and login that way, however I'm just wondering why I can't see the keypad. See attached picture for reference.
Hi, I would like to disable the sound that is played when the Tablet is switched off or started up. In the Tablet there is an option to disable this sound.How can I do it through mobicontrol, is there a script? Thanks in advance!
hi, We are sending below two scripts to enable logging from our app but we got below error. Pleas help. This is Android 10 Managed device , Model : TC57 Zebra , SOTI web Console: 15.x) identify_package_certificate com.hhpos.inspection.ui add_allowed_app com.hhpos.inspection.ui XXXX AllowedAll Error : 2022-08-30 12:19:49.109|script-executor|E|DO|[net.soti.mobicontrol.apiservice.e] failed to insert record {signature=XXXX, permissions=1, app_id=com.hhpos.inspection.ui}|
We currently have tablets instore that are accessible to both Customers and the Staff. The devices are connected to design machines that are then used by customers, but the staff need access to the settings on the device to connect to the various different machines in store for various demos . For this. we are looking to use the settings manager, however I am looking for a way to put this application behind further security to prevent customers from having access to this. Is there anyway to do this at all or is this not possible through MobiControl?
I'm trying to figure out the best way to prioritize wifi connections on Android 11. Our tablets are connected to a hotspot in a vehicle and would like them to connect to our wifi network whenever they come back to the yard. They do not automatically connect to the wifi because the signal from the hotspot is stronger than the access points. Is there a script to run when it enters a geofence or is there a better way going about this problem?
Hello, Is Mobicontrol compatible with SQL Server Web Edition? Since Mobicontrol supports SQL Server Express, which is a lower version, I would think it is compatible with the Web version of SQL Server as well.
We are installing Soti MobiControl console version 15.2 on a Windows2016 server. The installation crashes while trying to install SQL Server Express 2016. The error logged is "This version of the installer is no longer supported". I have already investigated a little bit about the issue. It looks like the problem is caused by the fact that the bundled version of SQL Server included in the MobiControll installer is the ServicePack2. In fact, I have tried to preventively install the ServicePack3 version and it looks like it works. The incompatibility, most likely, is related to the SP2 version of SQL Srver Express 2016 with one the latest Microsoft security patches. Actually, the Windows Server 2016 I'm using is updated to August2022 bundle.Unfortunately, being a production environment, it's not possible to install any different version than Soti MC 15.2 and, of course, it's not possible to remove any of the patches that could cause the issue. I have already opened a case to SOTI support and we're waiting for a feedback, but I was just wondering if anybody else faced the same issue and how it can be resolved. The easiest way would be to be able to temporarily disable the SQL Server support check at Windows level (by changing a reg key or by using a specific policy?), but any suggestion would be more than welcome and appreciated. Thank you very much, best regards
Good evening, I'm looking for scripts that sets these configurations: 1. enables the batter % value near the battery icon on the Android status bar; 2. sets the clock format to 24h. Did they exist? This is the hardware and the software: MobiControl version: 15.5.0.1021 Agent version: 15.2.1.1058 Enrollment type: Android Enterprise - Work Managed Android version: 10 Manufacturer: Emdoor Model: RD86QE Thank you, best regards.
We are trying to add a custom app to the home screen and it throws an extremely generic error. We checked the other apps and there isn't a difference from what we can see. We also tried recreating the lockdown screen and it still is throwing the same error. Does anyone else have any ideas?
Hi Everyone, I have a problem when I enroll device to soti mobicontrol. Enroll is successful but the profile that we push does not enter the device. and I also check the device details, there is no information on supported apis. may i know why?
Hello, using over then 1800 in our production plants worldwide, we have honeywell programs licenses with expiration dates and to re-new these licenses we are using Honeywell license manager. We need to get an overview from our mobicontrol about all installed licenses with expiration date. Do you have any idea about this! Thank you Amine
Hello Guys, Do we have any solutions for get report for uses of devices like apps, active time, inactive time and how apps got used and how many hours etcs.
Hi All, Based on this KB article, Enrollment ID can be seen only on the Legacy console, but for me if I open it, the Add Devices menu option on the Android+ page is missing: I guess it's not there since we've upgraded our MobiControl to version 15.5.0.1021. Do you have any idea where else we can check the Enrollment IDs? Thank you in advance!
I have enrolled an iOS device (iPhone 12, iOS 15.6) to MobiControl version 15.5.2.1003 but I have so far not managed to deploy a profile. The device has an enrollment type of "Device" ie is fully managed. I have attempted to deploy a profile to set global proxy settings, and another to block an app. In each case I get the error: Profile "profile name" version 1 failed to install, because all of its payloads cannot be installed. I cannot seem to retrieve more specific error details than this. It feels like something is fundamentally broken but I have no idea what, and no idea how to disagnose the problem!
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