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Hi, I'm wondering if there's a way to deactivate the captive portal mode on the Samsung devices like we can on Honeywell or Zebra devices. It looks like also the auto reconnect is not working in this "constellation".
Is there a way to disabling the Set PIN in the samsung settings so that the Pin can only be changed in Admin mode or via SOTI? The work around would be to have a scheduled script running to set the device to the desired PIN but I wondered if there was a way of stopping the user from changin git in the first place
Good morning, I've installed Mobicontrol on an Apple device, no issues with certificates all correctly installed, but when I'm trying to start it, it's crashing with the error below. Anyone knows what's the issue? Incident Identifier: 5563C306-81D2-41B5-BE53-4AAB45E8B99BCrashReporter Key: 2F64D73E-5021-432E-E338-7457151A131DHardware Model: MacBookPro18,1Process: MobiControl [1870]Path: /Applications/MobiControl.app/Contents/MacOS/MobiControlIdentifier: net.soti.mobicontrol.macOSVersion: 15.1.1.1000 (1000)Code Type: X86-64 (Native)Role: DefaultParent Process: launchd [1]Coalition: net.soti.mobicontrol.macOS [260612] Date/Time: 2022-10-03 12:06:53.9924 +0100Launch Time: 2022-10-03 12:06:53.9637 +0100OS Version: macOS 12.5.1 (21G83)Release Type: UserReport Version: 104 Exception Type: EXC_BREAKPOINT (SIGTRAP)Exception Codes: 0x0000000000000001, 0x00007ff7ffe599b0Exception Note: EXC_CORPSE_NOTIFYTermination Reason: SIGNAL 5 Trace/BPT trap: 5Terminating Process: exc handler [1870] Triggered by Thread: 0 Thread 0 Crashed:0 runtime 0x7ff7ffe599b0 0x7ff7ffe3c000 + 1212641 runtime 0x7ff7ffe599f8 0x7ff7ffe3c000 + 1213362 runtime 0x7ff7ffe501a4 0x7ff7ffe3c000 + 823403 runtime 0x7ff7ffe51288 0x7ff7ffe3c000 + 866644 runtime 0x7ff7ffe509fc 0x7ff7ffe3c000 + 844765 runtime 0x7ff7ffe3fae0 0x7ff7ffe3c000 + 150726 ??? 0x3 ??? Thread 0 crashed with ARM Thread State (64-bit): x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x00000000003aa680 x8: 0x00007ff7ffe77000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffe7795b x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x000001b900000100 x15: 0x00007ff7ffe5f818 x16: 0xffffffffffffffe1 x17: 0x00007ff7ffe686e1 x18: 0x000000030a5de07b x19: 0x00007ff7ffe6d2e1 x20: 0x000000030a5de730 x21: 0x0000000103541000 x22: 0x0000000000000004 x23: 0x0000000103541000 x24: 0x0000000000000003 x25: 0x0000000000000001 x26: 0x000000030a5ddb90 x27: 0x00000002035c51b8 x28: 0x000000030a5e6960 fp: 0x000000030a5dc990 lr: 0x00007ff7ffe599a8 sp: 0x000000030a5dc970 pc: 0x00007ff7ffe599b0 cpsr: 0x60001000 far: 0x000000030a5dc9a8 esr: 0xf2000001 (Breakpoint) brk 1 Binary Images: 0x7ff7ffe3c000 - 0x7ff7ffe6bfff runtime (*) <ef33add1-6b70-3cc9-8bbc-c8544b609d2b> /usr/libexec/rosetta/runtime 0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ??? Error Formulating Crash Report:dyld_process_snapshot_get_shared_cache failed EOF -----------Full Report----------- {"app_name":"MobiControl","timestamp":"2022-10-03 12:06:54.00 +0100","app_version":"15.1.1.1000","slice_uuid":"16b6e3db-c0ba-3ecd-a518-906f68c32aa0","build_version":"1000","platform":0,"bundleID":"net.soti.mobicontrol.macOS","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.5.1 (21G83)","incident_id":"5563C306-81D2-41B5-BE53-4AAB45E8B99B","name":"MobiControl"}{ "uptime" : 880000, "procLaunch" : "2022-10-03 12:06:53.9637 +0100", "procRole" : "Default", "version" : 2, "userID" : 501, "deployVersion" : 210, "modelCode" : "MacBookPro18,1", "procStartAbsTime" : 21238958599126, "coalitionID" : 260612, "osVersion" : { "train" : "macOS 12.5.1", "build" : "21G83", "releaseType" : "User" }, "captureTime" : "2022-10-03 12:06:53.9924 +0100", "incident" : "5563C306-81D2-41B5-BE53-4AAB45E8B99B", "bug_type" : "309", "pid" : 1870, "procExitAbsTime" : 21238958872004, "translated" : true, "cpuType" : "X86-64", "procName" : "MobiControl", "procPath" : "\/Applications\/MobiControl.app\/Contents\/MacOS\/MobiControl", "bundleInfo" : {"CFBundleShortVersionString":"15.1.1.1000","CFBundleVersion":"1000","CFBundleIdentifier":"net.soti.mobicontrol.macOS"}, "storeInfo" : {"deviceIdentifierForVendor":"00C65301-166C-5A77-933C-496078B75EEF","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "net.soti.mobicontrol.macOS", "crashReporterKey" : "2F64D73E-5021-432E-E338-7457151A131D", "wakeTime" : 11539, "sleepWakeUUID" : "08A7AE95-280B-4E63-8DFE-403277BE6530", "sip" : "enabled", "isCorpse" : 1, "exception" : {"codes":"0x0000000000000001, 0x00007ff7ffe599b0","rawCodes":[1,140703126886832],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"}, "termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":1870}, "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":99030,"task_for_pid":4100},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0}, "faultingThread" : 0, "threads" : [{"triggered":true,"id":16017893,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":3843712},{"value":140703127007232},{"value":0},{"value":0},{"value":140703127009627,"symbolLocation":243,"symbol":"__crashreporter_info__"},{"value":0},{"value":0},{"value":1894080577792},{"value":140703126911000},{"value":18446744073709551585},{"value":140703126947553},{"value":13058826363},{"value":140703126967009},{"value":13058828080},{"value":4350808064},{"value":4},{"value":4350808064},{"value":3},{"value":1},{"value":13058825104},{"value":8646316472,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":13058861408}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703126886824},"cpsr":{"value":1610616832},"fp":{"value":13058820496},"sp":{"value":13058820464},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703126886832,"matchesCrashFrame":1},"far":{"value":13058820520}},"frames":[{"imageOffset":121264,"imageIndex":0},{"imageOffset":121336,"imageIndex":0},{"imageOffset":82340,"imageIndex":0},{"imageOffset":86664,"imageIndex":0},{"imageOffset":84476,"imageIndex":0},{"imageOffset":15072,"imageIndex":0},{"imageOffset":3,"imageIndex":1}]}], "usedImages" : [ { "source" : "P", "arch" : "arm64", "base" : 140703126765568, "size" : 196608, "uuid" : "ef33add1-6b70-3cc9-8bbc-c8544b609d2b", "path" : "\/usr\/libexec\/rosetta\/runtime", "name" : "runtime" }, { "size" : 0, "source" : "A", "base" : 0, "uuid" : "00000000-0000-0000-0000-000000000000" }], "vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=27.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=27.4M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 13.3M 5 \nVM_ALLOCATE (reserved) 6192K 2 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 6.1G 33 \n=========== ======= ======= \nTOTAL 6.2G 52 \nTOTAL, minus reserved VM space 6.2G 52 \n", "legacyInfo" : { "threadTriggered" : { }}, "trialInfo" : { "rollouts" : [ { "rolloutId" : "5fb4245a1bbfe8005e33a1e1", "factorPackIds" : { }, "deploymentId" : 240000015 }, { "rolloutId" : "60186475825c62000ccf5450", "factorPackIds" : { }, "deploymentId" : 240000026 } ], "experiments" : [ { "treatmentId" : "5b729754-3882-4560-826f-9c0bc27d77c6", "experimentId" : "6192fb082171a2330e561df0", "deploymentId" : 400000033 } ]}, "reportNotes" : [ "dyld_process_snapshot_get_shared_cache failed"]} Model: MacBookPro18,1, BootROM 7459.141.1, proc 10:8:2 processors, 16 GB, SMC Graphics: Apple M1 Pro, Apple M1 Pro, Built-InDisplay: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, OnlineMemory Module: LPDDR5AirPort: Wi-Fi, wl0: Apr 6 2022 05:55:54 version 20.90.45.0.8.7.118 FWID 01-e7138ff2Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial portsNetwork Service: Wi-Fi, AirPort, en0USB Device: USB31BusUSB Device: USB31BusUSB Device: USB31BusThunderbolt Bus: MacBook Pro, Apple Inc.Thunderbolt Bus: MacBook Pro, Apple Inc.Thunderbolt Bus: MacBook Pro, Apple Inc.
Hi all, Our tablets need to update however, I can't rememberif there's a way to get them all to update at the same time while staying in Kiosk mode ? Or do i have to take them out of Kiosk to update?
"Package Not Found" error when we launch the Calculator App on the Mobile device Error message received from device (Package [com.google.android.calculator] does not contain default activity) Model TC52X Calculator Installed- com.google.android.calculator 7.8 (271241277)
I am trying to update Chorme on Zebra TC7* devices. I have enrolled the devices in an account with Google Play. I setup Chrome and Adobe Acrobat to be updated by Google Play Acrobat updates..... Chrome does not. Device : Zebra TC75x OS: Oreo 8.1 Enrollment: AEDO Agent Version: 15.1.3.1071 Console Version: 15.3.3.1065 I have opened a ticket with SOTI and have not received any valuable information towards resolving this. Has anyone run into this. Thanks, Jim
Hello everyone, We have a lot of equipment with soti mobicontrol, these devices are tablets with android 10/11. Is it possible to extract a report that shows the name of the devices connected to these tablets? I appreciate your help, best regards
Hi i'm trying to add the gallery to our kiosk mode on our Andriod tablets so drivers can look at screenshot of images however, can't seem to get it work ? Any advice?
Hello, is it possible to grant an App the "Override Do Not Disturb" permission via script? Regards Timo
Hi all, i would like to add a shortcut to the homescreen (lockdown). I know how to add a screen item to the homescreen, using launch://com.microsoft.powerbim (in this case powerbi) , but powerbi created a shortcut to a report on my android devices home screen, which is only visible in admin mode. So i need to find a way to link to this shortcut, instead of a "normal" program. I've been trying to find the shortcut using the applications button in the devices screen (how i'm normally doing it), but i can't seem to find this shortcut.
Pre-sales had us setup with an enrollment policy that was applied from factory reset with a QR code. I was renaming Groups in locations and now when I try to enroll a device it fails and I notice I cannot select a group from within that profile. Now I can't enroll any devices.
Hello, Our android terminals do not appear in the soti management console, but they are present in the enrollment server logs. The soti agent indeed displays a green rolled-up status, with the correct domain information. In the Mobicontrol server reports, it is clearly displayed that a new terminal is enrolled, but this one does not appear in the management console. Also the configuration does not apply to the terminal which is however noted as being enrolled. We have already managed to enroll terminals in the past but it no longer works. We tried with an android 12 version (samsung galaxy s22) and a Zebra mc93 terminal with android 10 without success Our instance of MobiControl, is on-premises. SOTI mobicontrol : Version: 15.1.2.1035 Can you help us?Thanks !
Hi, Our client runs an on-premise instance of Mobicontrol 14.4 that has not access to the outside. I'm trying to enroll Zebra TC72's(Android 11) and the general instructions I see is the install the agent app vial StageNow and then enter the enrollment ID/URL. However, when I create an add device rule for Anroid Plus, I get no enrollment ID or URL. Is this expected due to the closed off nature on the instance? If so, what other options do I have to get it enrolled? Does an mcsetup.ini file still work?
Hi All, Is there a way to add the "Settings" button to the lockdown home screen on a Samsung Device? I could not find what should I type to "Program" line when adding a new shortcut. Thank you in advance!
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