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I have been asked to develop TC52X devices to work in our environment and am having issues seeing the devices during Remote Control session using SOTI 15.2.I do have the latest enterprise agent installed... Agent Version 14.4.0.1028 And the API should be supported for RC... Supported APIs Zebra RC, Work Managed Device, Android Zebra EMDKWould appreciate any suggestions
We have version 15.3 on prem, I am trying to enrol Windows Servers 2012 or 2019, the MCagent says installed successfully, but is not connecting back to the console, nor is any logs being created on the console to indicate that the device is\has being registered. I created a desktop rule along with device agent manager, created a Microsoft windows 2019 and 2012 agent. Any help on this would be appreciated?
Hi everyone, I found this scrip that renames a device -- devrename -- and tested it with multiple attributes. It works with %SERIALNUM% or %MODEL% etc but not with %AUTONUM% In the Add device rule, the device name can be set upon enrollment of the device based on combination of these attributes. The %AUTONUM% works in the rule but not on the rename script. Is there a way the %AUTONUM% can be used in renaming a device? My plan is to move the device from a staging folder to a specific folder, run the script to rename the device but it needs to set the AUTONUM so it will increment from the last number. TEST%MODEL%%AUTONUM% == TESTTC5700886 --> expected result Thank you in advance.
Hi everyone, Could someone please help to advise how to extract the Add Device Rule List and information associated with it from the database? Apparently, this list is not available in the Reports. Thank you
Hi all, We have few of the CAT S41 device in house. These devices have still physical buttons instead of the digital ones now days. This is a problem when I want to remotely control the device. I have no buttons, so I can't escape from the kiosk mode by pressing the triangel button a long time. Any advice on how to solve this or a workaround.
Hi, Im migrating devices to new server and thought i could add stage now as a additional backup if need to ask user to scan something, but dont want to just allow access to stage now willy nilly as i dont have certificate for using stage now barcodes.I thought I could add script that before opening asks to enter pin. I can create Java script for that, but as far as I know it cant be added in lockdown icon. Would it be possible to place it in cmd file like legacy script or how to add java script in lockdown icon?
When I went to install the .pkkg file on a device I received and error "A provisioning failure has occurred" Anyone know what that means and how to get around this
I have a enterprise full of Samsung Tab A (2019) which i want to create a standard image for these. I have managed to deploy the programs i want through Managed Store, I have deleted some programs that i don't want using App Control.Now my question is that the apps i have installed don't seem to create a shortcut but only sit in the apps screen when you swipe up.is there a setting im missing in the store ? Is there a script i can use to make these shortcuts if not ? Device: Samsung TAB A (2019)Soti Agent Ver: 14.5.5.1023
Hi everyone, Recently i found this article : https://discussions.soti.net/kb/block-os-upgrade-on-samsung-work-managed-devices The article told reader method to block OS upgrade. Has anyone here tried this method? Want to know experience from anyone that has tried it. Thanks & regards, Randy Saputra
Hi, we test new script "import_contacts_vcf" is good idea but we have some suggestions: before we use cgy.rgy.xpi with Contacts.vcf located in downloads folder and works very well, but in my org we have 2 types of separated contacts. This contacts stored on "Phone contact folder". On the one hand we have GAL contacts, we take this from MS Graph APIs and make a .vcf with all data, this file is sync to Downloads folder on every device (file sync rule) On the other hand we have individual driver contact (one .vcf by driver restored from old device). The problem is: In the future when we need to update GAL list on every device, need to delete manually all contacts and import this 2 .vcf with cgy.rgy.xpi or import_contacts_vcf. (GAL vcf and driver vcf) and if driver creates new contacts this dissapear. With import_contacts_vcf $varFolder 0 import all contacts from vcf but if you have contacts then duplicate. With import_contacts_vcf $varFolder 1 this delete all contacts (driver contacts imported with cgy.rgy.xpi too) and then create all contacts from .vcf This contacts stored on "Device contact folder" Is possible to have an export_contacts_vcf from "Phone contact folder" before execute import_contacts_vcf $varFolder 1? to delete all and import GAL updated and import driver contacts My temporally solution is: import_contacts_vcf %sdcard%/Download/EncodedContacts.vcf 1 > this delete all and create update GAL import_contacts_vcf %sdcard%/Download/Contacts.vcf 0 > this only add driver contacts with this if any driver creates new contacts post migration to new devices they don't have this contact because 1st command delete all
I am evaluating the trial version and trying to enroll an iOS device.. I tried to Install the APNS Certificate from I can't see the option to create new APNS in All Platforms tab > Servers tab > Under the Global Settings How can I resolve this issue.
Hi I've installed an application named "Citybon" via apk. What does this application do? It basically let you scan QR-codes to validate coupons. As soon as we scan the QR-code we get an error message... "Type-Error: Network request failed". Is there any way to see if someting is being blocked? I'm not able to see anything in the 'LOG' tab. We've checked our firewall and everything went through. Thank you Best regards TORFS
Hello, We are trying to enroll Samsung Galaxy Xcover -devices to SOTI, but have run into problems. I'll try to explain all of our situations as well as possible, but apologies if I forget something. Anyway, the devices run on Android 11, while out SOTI client is running version 15.2. SHA-2 is enabled. First, I have tried enrolling with Android classic Mobicontrol. I found one from SOTI site, that should work. Non-ELM was seemingly not supported anymore, so I tried with ELM enabled device. There is a small problem with it, because our production network for SOTI clients do not have access to public network. In order for me complete the enrolling, I have to switch WLAN networks to a more public one during it. I was able to do this once, but subsequent enrolls fail upon completion and unenroll themselves. After that I have to do enterprise data reset in order to try enrolling again. I decided to try using the more universal Google Mobicontrol afterwards. The enrollment succeeds, but the devices do not support remote control and always install a work profile. I got some guidance from our seller, that I should enroll the device during the initial bootup, by using the camera to read a QR-code from Mobicontrol stage program. That worked on a Zebra device we have, but on Samsung device I ran into different problems. Because our production environment do not have access to Google play, I must do the initial installation on a different network, so the device gan download the Mobicontrol app. After that, the device starts to enroll, but for some reason I am unable to change settings during the installation. On Zebra device I am able to open Android during enrolling (Zebra runs on Android 8), but on Samsung I can't back out to Android during enrollment, meaning I am unable to change to production network. Is this because of a different Android version? If anyone can give me some hints about how should I proceed with enrollment, I would be very thankful.
Hello all Is there a way to save a weblink as an icon on android devices? The said link is already on the bookmarks, but i would like to have it on the desktop too Family Android Plus Type Android Enterprise - Work Managed Device Thank you for the inputs!
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