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Hello, everyone, In the factory that I work we have pending to carry out an update of a sw that uses the TC51 / 52 terminals that we have installed. And as a result of how the factory is distributed, the following problem arises, I have to generate a QR code that helps me create an example number: 3, and then from SOTI use a custom data that looks at that number to activate a relocation rule, but I totally don't know how this QR code can be created, I have tried StageNow but I can't. I don't know if anyone has had a similar situation or if they could give me any advice. I am new to this job and my knowledge of this world is limited. Thank you all very much in advance. All the best.
Hi everyone,we have two SAMSUNG devices in the MC console (although it really are the same device) that we cannot delete. When the screen is refreshed, they reappear offline. Can I remove them by editing some table in the database? Our MC versión is 15.1.5 build 1005 Regards
Hello, Reaching out for a solution on how to disable the pull down - quick settings/panel on Samsung Android Enterprise without disabling the pull down menu, the notification bar should be reachable through lockdown. Is there anyone with a solution for this? Scripts, application run control? On android + you were able to disable this through feature control. I noticed that this setting is available through Samsung Knox configuration, but that is not an option. Thank you in advance. Model: SM-T575 OS-version: Android 11 Android enterprise: Yes
Hola/Hi. SOTI MOBICONTROL - Lockdown I would like to know if, I can have only one profile created for one device (for example: Zebra TC20), where a path to an application is different on Android 9.0 and Android 10.0. My intention is that, using a variable in a script, from Launch: // ... you can launch one application or another._____Example: (script in batch language)IF %ossvers% GTR 10 Set x_apk=com.android.documentsuiIF %ossvers% LSS 10 Set x_apk=com.google.android.documentsui And on the Launcher line ... Launch://%x_apk%_____ Is that possible? If not, what other alternative exists without creating a second profile? Thanks. ■/■ Hola/Hi. SOTI MOBICONTROL - Lockdown Querría saber si puedo tener creado solo un perfil para un dispositivo (por ejemplo: Zebra TC20), en el que una ruta a una aplicación, es diferente en os Android 9.0 y Android 10.0. Mi intención es que, usando una variable en un script, desde Launch://... pueda lanzar una aplicación u otra._____Ejemplo: (script en lenguaje batch)IF %ossvers% GTR 10 Set x_apk=com.android.documentsuiIF %ossvers% LSS 10 Set x_apk=com.google.android.documentsuiY en la linea del Launcher… Launch://%x_apk%_____ Es eso posible?Si no es así, que otra alternativa existe sin crear un segundo perfil? Gracias.
Usually when installing apps from package or App Catalog, it grants automatically all permissions requested by the app. In Android 11 it does not grant MANAGE_EXTERNAL_STORAGE. It is possible to grant the permission by afw_set_permission_grant_state app.name android.permission.MANAGE_EXTERNAL_STORAGE allow It means by a package it flows fine, by adding a post-script. Is there a way to do it by app catalog, or get a kind of trigger to start a script when the app is installed ? My workaround is to create a schedule task running periodically with the afw_set_permission script.
Hello, my advanced mobicontrol search stopped to work (after some update from our enviroment - I guess that JAVA). I strongly dont want to reinstall whole enviroment. I found this issue: [2021-05-31 12:12:39] [info] [ 9148] Commons Daemon procrun (1.0.15.0 64-bit) started [2021-05-31 12:12:39] [info] [ 9148] Running 'mobicontrolsearch-service' Service... [2021-05-31 12:12:39] [info] [12276] Starting service... [2021-05-31 12:12:39] [error] [12276] Failed creating java C:\Program Files (x86)\Java\jre1.8.0_291\bin\server\jvm.dll [2021-05-31 12:12:39] [error] [12276] The system cannot find the path specified. [2021-05-31 12:12:39] [error] [12276] ServiceStart returned 1 [2021-05-31 12:12:39] [error] [12276] The system cannot find the path specified. [2021-05-31 12:12:39] [info] [ 9148] Run service finished. [2021-05-31 12:12:39] [info] [ 9148] Commons Daemon procrun finished Do you know how to repair this? I have last version of SOTI Thank you
Hey there! I'm trying to integrate MobiControl with ServiceNow. To achieve this I'm trying to get the access token in Servicenow using token POST api. But I'm not able to make successful connection and get the Access Token. I guess I'm making the below mistakes 1. Not converting the Client ID and Client secret to correct RFC2045 MIME Base64 - How do we do this? I'm using notepad++ MIME Tools to convert. Is this correct? or am I doing it wrong? 2. I'm little confuse on how to use the Grant Type? It says follow the below format POST https://server.domain.tld/MobiControl/api/token HTTP/1.1 Host: server.domain.tld Authorization: Basic QXBwbGljYXRpb24xOkFwcGxpY2F0aW9uMVBhc3N3b3Jk Content-Type: application/x-www-form-urlencoded Content-Length: 53 grant_type=password&username=Administrator&password=1Attaching the image how I can do in ServiceNow, not sure it's correct Error I'm getting while calling the API javax.net.ssl.SSLException: Connection reset When I use postman for the same I'm getting "error": "invalid_client" I appreciate any help! thank you in advance.
Hi guys! Not a big problem, but more of a question why. When I am in the devices overview: Sorting on for example "Agent connect time" works as intended, but if I try to sort on for example "Mac Address" the devices in the overview disapears, and is gone until the sorting is removed. Trying to do this sorting gives the following: "Device information could not be retrieved. The MobiControl Search service is not responding." While if I try to search for that Mac address should contain "xyz.." this will give a proper result. What are the differences between sorting and actual searching? Also if I try to export .csv this is empty, which I guess is some of the same reason that sorting is giving a problem. Br.Anders KvisvikFARA
Hi, We would like to change our MC server (v14.4.9.1034) and plan to backup / restore the MobiControl database on a new machine (same MC version). Could you please tell me where are the certificates stored on the server or how to export them from the Administration Utility? Do we have to open each certificate and export it? Thank you in advance
Hi everyone, I enrolled some ITOS devices (ic-40, ic40g and ic45g) on mobicontrol and there's no way to work. The enrollment was fine but the devices get frozen very often and in some cases battery has to be removed. I usually get the sms log: Error sending message (Error sending message (type=22), General communication error). We're using the agent ItosMobiControl1300. Any tips? Thanks in advance.
Is there a possibility to set a file as a ringtone via script correctly? I used following (just as an example test): writesecuresetting -sys ringtone content://sdcard/dingdong.mp3 But for example following does: writesecuresetting -sys notification_sound content://media/internal/audio/media/42 Do i have to change something before i can use this file or should it be in a different format/ folder etc.?
Hi, is there anyway to enable Samsung Smart Switch on Android Enterprise Devices? We've been trying to enable Samsung Smart Switch but until now we haven't been able to do it.In our company we have two types of devices, ELM and Android Enterprise DO, and all of them are enrolled in Samsung Knox and managed from Soti Mobicontrol. In our ELM devices we've been able to enable the usage of Smart Switch, but we haven't been able to enable it on our Android Enterprise devices. We've tried to create a series of testing profiles to see if we could manage to, but still no progress has been made. We tried every option available in the "Feature controls" tab,but none of them seem to be able to enable Smart Switch. It always shows the following message: "Security Policy restricts the use of Smart Switch". Looking around the internet, we've found information which explains that because security policy in AE DO, every feature related to security backups are disabled by default. Nontheless, there's a way to get around the problem in Knox Manage to allow it. This makes us wonder if there's any possibility of enabling this feature in Soti Mobicontrol. Our Deployment Server Version is 15.1.0.3416. Some samples checked: SamsungMdmV57, Samsung RC v1, Samsung KNOX v2.4, Dispositivo de Trabajo Administrado SamsungMdmV57, Samsung RC v1, Samsung KNOX v3.3, Dispositivo de Trabajo Administrado
Hi I added an https url on the lockdopwn. The link is working fine but no icon appears. If it possible to add an Icon ?
Hello everyone, Back in the days when we used MC Studio to upload APK, we have option to prevent user uninstall the APK, but now since we can straight upload APK to Mobicontrol, i can't find that option anymore. Anyone know where to check that option if we straight upload APK to Mobicontrol? Thanks & regards, Randy Saputra
Hi, one of our clients has a use case where they want to enroll their devices into MobiControl, but they also want to use an app which allows them to upload pictures to a shared Google account. This app requires that it uses the currently logged in Google Account, but now that we've enrolled the devices, they can no longer do this. Is there any workaround for this? Regards, Daníel
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