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Hi, We have successfully built several hundred Samsung devices over the last couple of years using Mobicontrol. However, the latest Samsung A21 phone and Galaxy Tab A7 tablet are giving us problems. Every one we build is OK until it is restarted, and then it becomes unresponsive and you often cannot even enter the PIN - it either freezes or goes black. If we re-start them a few times (difficult since the icons don't respond properly) they sometimes work OK, but another re-start and the problem comes back. We have seen this in the factory, and our customers have reported it. If we remove the device from SOTI/remove the Mobicontrol agent then the tablet appears to work as normal. Not sure why, as the agent seems to start AFTER the PIN is entered. Obviously this is causing major problems as we have had to stop building devices for customers. Anybody got any ideas? Cheers in advance.
Hello, i have a file-sync rule implemented, that transfers data of a an APP and its APK-File to Zebra TC56-Devices with Android 8. In general it works, cause i installed several handhelds this way: first transfer, then install of apk-file. No problem yet when having new installed devices. Now i wanted to reinstall the app and uninstalled it. After that the Transfer should be startet again and so on... But now the transfer is not getting started after deleting the folder in /sdcard/Android/data/* Does anybody had the same issue and solved it? I have the following options activated: There is definitely no old data present, so the rule should see that "files are different" (in this case "not present", while present on server). I already tried it with "when source is newer", but that also fails. Kind regards, Peter Petry/Germany
Hi all, hopefully someone of you already did it and can help: We want to set a Chrome Flag (https://web.dev/nfc/#use)(--enable-experimental-web-platform-features or chrome://flags/#enable-experimental-web-platform-features) How to set it via Mobicontrol? I don't see any possiblity to set it in the application settings in application catalogue rule but maybe i have overseen that. When i set it on Windows/Android i get this as a part of the chrome://local-state/: {"browser":{"enabled_labs_experiments":["enable-experimental-web-platform-features"]}}Is this what i have to enter into Configuration URI?It's hard to Test because Chrome is already part of a application catalogue rule, wo i don't know if this will make problem setting this in a second rule for same device.
Hi folks, Hope someone can help? I have a profile containing a single application package. I've assigned it to a couple of device groups and the deployment of the application has completed to the handheld. However, I wanted to then remove it from of the groups, but when I refreshed the screen one of the assigned groups is not showing as having the package deployed any longer. The following screen shots show my progress. 1. I had a profile assigned to the "test system" group, I added the second 'Weyland' group here and SOTI clearly shows 3 devices targeted:- 2. Here it clearly shows successfully assigned message on the far right and we have a update/refresh red tag as expected: - 3. There are some updates here, so let's press it: - 4. Having refreshed though, the target groups has not been updated to reflect the new device group: - 5. The profile and subsequent package has been deployed to the hand held in this device group and I now want to remove it. However, when I try and remove the assign to the device group, I can't as it isn't showing that it has been assigned: - Can anyone suggest why this isn't being updated correctly? Kind regards, Jono
Hi, I'm running into a problem with a Soti MobiControl server I just installed at a client site. I.e. the server has been installed and registered, but when I want to open the web console I get the following message: "You've navigated to an invalid URL. You can access MobiControl through the link below." But if I click that link I get that same page again. Any idea what could be the cause? I've already restarted the machine where the server is installed, and the error still appears. I've looked at the Management Service logs through the MCAdmin console. The most prominent errors are as follows: HttpListenerException: The I/O operation has been aborted because of either a thread exit or an application request AuthorizationServerException: Redirect SingIn session is not found I'm not sure if those errors are related, or if they are the reason why I cannot log in onto the web console. Any ideas? Regards, Daníel
Hello, I have enrolled an Samsung Tab A 2019 as an Android Enterprise Device in Soti. The Tablet has Android 10. When I try to remoteControl the Device, where I have to push the "Start Now" Button, where It asks to start the Stream. After that the Tablet disconnects from Soti and I can't controll it via remote. Is there a solution?Tanks for your support!
HiI have a problem viewing the report after collecting data from the specified devices, the report shows "Date Time" incorrectly, as far as I check the time on the report is wrong with Real time is about 7 hours.The devices were properly configured with the standard time zone in my area, so I don't know why.Many thank!
I am fairly new to Java but I know enough to see what a javascript is doing and how to manipulate it to do what I need to get done. I would like to convert some of my legacy scripts to Java because they are a bit more robust and give me a few more options. Here is an example of one of my legacy scripts var MyApp = 'com.test.mobile'; var location = 'some.location' kill_application %MyApp% sendintent -a "test.AppConfig://Config?BaseAddress=http://%location%:8080/testingapp&SystemName=TestApi&DeviceId=%MCDEVICENAME%&PinUsername=True&PinPassword=True" My question is how do I use Java to send mobicontrol commands like "sendintent" or "kill_application". Is it possible to call and set mobicontrol variables like in the previous example?
In MobiControl (Version 15.2.0) I wanted to change the Application Run Control (Android Enterprise) in an existing Profile. Adding a blacklist works fine, but not deselecting. This has no effect on the device (Zebra TC57), even after a reboot. How can I achieve that an application is not on a blacklist at the device anymore? Doing a factory reset is not an option (but works).
Hi, We are using SOTI v13.4.0.5276 on production and SOTI v15.1.0.3416 on our testenvironment (issue is present on both environments) Created a package with com.microsoft.teams_1416_1.0.0.2020111001.apk (we use this method also for many other .apk) Our devices (approx.1500) have a lockdown screen, no access tot Google Play Store and the end-user no access to the device settings. Devices are Panasonic FZ-AZ (Android 6.0.1) On devices with the lockdown screen temporary lifted installation seems to go, but on other devices: SOTI states 'installed' but the app is actually not installated. During installation we don't get any indication on what is going wrong. Any ideas/suggestions how to resolve/debug this ? Regards, Dirk
I've been trying to get some apps to deploy via the managed play store, however I'm struggling to get it to work. Under servers I've setup "Android Enterprise Bindings" which goes though into what appears to be the google console and all seems good. I've uploaded my own app and also approved an in store app. However in the mobicontrol app neither show in the app catalog. I've also checked the google play app thinking i might see a work profile / managed app store however no luck :-( I'm probably missing something really simple?
Hi All im hoping someone may be able to help with the below We Had an issue recently whereby the CA Enrollment certificate had expired without anyone noticing. the certificate was replaced successfully but I would like to be made aware when this cert is due to expire again.the certificate does not seem to exist within the certificate store on the Soti Deployment or management server and is also not mentioned within the administration Utility under certificates (the others are) Can anyone enlighten me as to where I might be able to see this certificate or at least some of its properties?, I also reviewed the logs for an indicator that this problem was apparent but there was nothing seemingly pertinent to an expired certificate Any Help would be much appreciated Kind Regards Richard
Hello, We are using Zebra ET51 GMS tablets on Android 8.1. Running Soti Mobicontrol Cloud. Our team will be downloading PDFs and JPGs from a web portal through Soti Surf. They need to be able to open these downloaded documents, modify and then upload back to the website portal. These devices are configured for Kiosk Mode using the device control options. I am able to add "Downloads" (com.android.providers.downloads.ui) or Download Manager (com.android.providers.downloads) to the Kiosk screen, but am unable to open any of those 2 directories. I've tried Launch://, File://, Folder://, Activity://, and still no luck. Is this something that is possible? Is this the best way to go about it also? We don't want them having access to the root directories or any other folders besides Downloads. Our Soti Mobicontrol is cloud hosted, so I am not sure if Soti Hub or Content Library would work since these devices don't authenticate to our environment. Any ideas on how I can get this to work? Thank you!
Zebra TC21 - Android 10 - Android Enterprise I have my device in lockdown mode with my company's custom app as the only app running. I enabled the notification bar to be accessed while in lockdown mode. My issue is when I open the setting and notification bar from the top to change the current wireless network to another network. I press and hold the Wi-Fi button to open up the list of available networks, the window with the list will open from the right side of the screen and then go disappear to the left. It doesn't stay for enough time to choose another network. I have Zebra TC57s that will work just fine when wanting to switch networks in lockdown mode. Those are running Android 8.
Hey Guys, i need to Update the Hosts File in "/root/system/etc" but i dont know the variable to copy the file with a Package to this location. I tried it with \internal\system\etc and the File was transfered to %sdcard%. I tried %root%\system\etc\ too. This didn't work. Has anyone a Idea ?
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