No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Dears, I am trying to enroll new IPAD device , but it enrolled partially ,check the below message, when i check the log i found a message says : (Failed to install payload 'AppWhiteBlackListSection' in profile 'JTI', because the device is not supervised.)
hello, we use MC 14.5.4 and have a big problem since 3 weeks with our Zebra Win-Mobile devices, Android and all other devices are not affected. All working WinMobile devices are online, but if i reset a device and move it to a folder, it goes offline after a short time and doesn't come online anymore. The funny thing is, when i change the device name in the Soti Agent on the device, it comes back online, changes the device name on MC and then goes offline again. I suspected the certificates, but they were not changed. The only change was a MC update, from 14.4 to 14.5 TLS 1.0 1.1 and 1.2 is also aktive on both deployment servers I hope someone can help me.. THX log ERROR: Socket: The connection has been gracefully closedEVENT: SCC: Failed to connect to soti.schaeffler.com, port=5494, error=1
I have trouble when enrollment laptop windows 10, I do it based on certificate, not long ago I did it successfully, and it works normally, but now it doesn't work anymore.I hope to receive your support. Many thanks! https://ibb.co/mXNNzL4 https://ibb.co/g4VnPdrhttps://ibb.co/n7Lz2mg
MobiControl 15.2.3.1033 Agent 14.4.1.1064 Samsung Device OEM Version QP1A.190711.020.A505FNXXS5BTJ4 Samsung devices updated to the latest firmware are returning a Device APIiD of 840. This value is missing from the database table [MobiControlDB].[dbo].[AndroidDeviceAPILkUp] Which leads to the following error in the logs. 2020-11-17 18:02:03,527 (0x00000ae0) [ERROR] System.Data.SqlClient.SqlException (0x80131904): The MERGE statement conflicted with the FOREIGN KEY constraint "FK_AndroidDeviceAPI_APIId". The conflict occurred in database "MobiControlDB", table "dbo.AndroidDeviceAPILkUp", column 'APIId'.The statement has been terminated. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose) at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady) at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at Soti.MobiControl.Platforms.Android.Devices.DeviceApi.Providers.Implementation.AndroidDeviceAPIDataProvider.AndroidDeviceAPI_Merge_ByDeviceIds(ICollection`1 deviceAPIDatas) at Soti.MobiControl.Platforms.Android.Devices.SupportedApisUpdateHandler.Handle(Int32 deviceId, IEnumerable`1 supportedApis) at CSOTIDatabase.UpdateDeviceDSE(CSOTIDatabase* , CDBDevice* device, Boolean aUpdateCustomData)ClientConnectionId:83d5e0b8-f454-4170-97ab-a19854ab0cafError Number:547,State:0,Class:16 This error is preventing those devices from enrolling completely. As this was urgent I had a guess at what should be in that table and came up with the following. APIId = 840 Description = MCW.enums.DeviceAPI.SamsungKnoxV34 APIName = SamsungKnoxV34 The change works in so far as the devices will now enroll but does not display the proper API name in the web console. Is there a script that needs to be run to add these new API levels to the database properly? N.B This appears to be the same issue as https://discussions.soti.net/thread/enrollment-problem-with-client-14-4-1-1064-on-server-15-1-0-3416/
Hello, we've recently upgraded to 15.2.2 from 14.5 and stumble on this (new) option at Remote Control Device- Run Web ConsoleWhat does it do ?
Hello, When I enter to some devices details, I did not get the icon of remote control. I attached 2 pictures about that. Is there any missing plugin or else? Thank you support team! Amine
Dear All, Is it possible to install softphone application (RingCentral, 3cx) on the MC3300/MC9300? Thks in advance JJC
Hi,An app has been deleted from the Play Store catalog (I don't know why). Therefore, it has been deprecated from our work managed catalog. And it has been automatically deleted from the devices where it was installed. How can we avoid this? is this behavior normal? Thanks. Regards
Hi, I am trying to enroll IPAD device but after i install the certificate i try to open the MobiControl agent it gives the below error. (The identity of the server (s096155.mobicontrolcloud.com:5494) cannot be verified .Will try to connect to the next Deployment Server ) Note :I have generated new APNS certificate because the old is expired and i couldn't renew it , so i am trying to enroll the devices from scratch. Appreciate your help as i am having this trouble since 2 months with no luck to fix it.
Do you guys know if I can set up a list with a bunch of numbers and restrict the company devices to only make and receive calls from/to this whitelist?
Hi, is there any possibility to have multiple lockdowns on one Android devices for different users? For example the lockdown always asking for a password, after entered you're seeing what you're supposed to see. Or is it only User or Administrator mode? If so, does someone have any other idea how to handle this? Thanks for your input, Regards,
Hi, is there any difference within the Add Device Rule depending if it's Plus/Classic or Enterprise ? Or are the rules the same? Thanks,
Hello,To understand my question a little better, let me first explain the problem, that led to it. We are using a third-party application, which main features are to keep track of routes and deliveries. For example, where & when is it delivered/collected, or tracing of a driver with the possibility of live updates. A requirement for most of these features, would of course be a (nearly) constant GPS signal.Here lies the problem. On our third-party application, the GPS signal is turned off every time we activate lockscreen (screen goes dark, while the device is still operating in the background). Meaning that our application is neither transmitting nor collecting any data.But this can be avoided as long as the screen stays on active. - Which leads to my question. Is it possible to force the screen on our devices, to stay activated at all times, not allowing our drivers to physically turn the screen off by pressing the power button?Meaning that as long as there is charge on the battery, the screen will stay activated, unless we as an administrator tell it otherwise. As a bit of wishful thinking, we would like to take it even further, so that the screen could switch between maximum brightness and minimum brightness, with the press of a button. I do understand this might would be asking too much, so a feature like that, is defiantly only a second priority. Hope someone can support us with our "little" problem.Kind regards Joachim
Hello everybody, I have a Galaxy Tab S6 device, I used to install Work Managed mode for this device (factory the device then enter afw#mobicontrol code when asking for Google account entry), the device is still active work normally with the Work Managed Profile. However, I deleted the device from the SOTI MobiControl system for a while.Today, I re-enrollment this device to connect to the SOTI MobiControl system, of course I still install the above steps, but the device no longer works with the Work Managed Profile. I ran the test by creating an Anhdroid Classic Profile and assigning it to the device, strangely enough, it worked. I still don't understand where the reason is.Has anyone encountered a situation like this yet, please help me. Many thanks!
Hi MobiControl server - 14.4.9 Agents - various compatible Devices XCover 4 and XCover 4S In order to diagnose a problem I need to uninstall Chrome updates but I'm getting "The app is required by your device administrator and cannot be uninstalled" This is regardless whether I have Chrome in the Play Store as a Managed App or not. Any and all suggestions welcome.
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
