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Hi. I want to setup web browser kiosk on Samsung A7 lite T-220 Tablet - Android 13 When I set surf lockdown item into single app mode it asks for draw over other apps permission, but it is already turned on. I tried native/suppression method lockdown, there is same issue on both. Draw over other apps is allowed, but mobicontrol all the time show notification lack of permission. I want to setup kiosk mode, and restrict user to exit browser. Do you have any idea? Device: Samsung A7 Lite T220 OS: Android 13 Agent: 2024.0.3 Build 1194 Enrolled as Work Managed
Dear Support,We're using 2 models of devices in our operations, Zebra ET51 10" Android 11, and Samsung Galaxy Tab A8 10" Android 13. Both devices are enrolled to same group, with the same profile assigned and fully installed. I'm having problems with those. With ET51, I'm able to remote control but I cannot get to admin mode using button in SOTI, I got this error: ERROR Error sending the Enter Admin Mode action to 1 device(s). With Tab A8, it's opposite, I can enter admin mode using button, but with remote control screen is white. Therefore, device is responding when I'm using navigation buttons on a right side (back, home, volume).Any idea why is it happening? How to fix it?If there are any more data necessary, I'm willing to provide it.Thanks in advance.Wiktor Mlynski
We have Samsung tablets and can't figure out if there is a writesecuresetting script or something to enable / disable dark mode. Has anyone figured out how to do this?
Hi Everyone, We are using android devices in warehouse, and vehicle. They can lost between units sometimes. Therefore, we need to a script for these devices. We can use this script when a device disappears. There is a light on device. We want to turn on light and voiced alert same time by script. Thus, the device will be easily noticeable. Do you have any knowledge about this kind things? Could you please help me? Regards
Good Afternoon. I am looking for a way to update Google Chrome on the android samsung galaxy A7 light automatically. We currently do not have chrome pushed by the application catalog since Chrome was already on the device. Is there any way to automatically update it using a script in soti?
Hi Everyone, I have another question for you guys because I am unable to find a solution for my issue. For an app we're installing on Samsung Tab Active 3 with Android 12/13. We have to store additional files in the path: "/sdcard/Documents/App"Due to Scoped Storage we have to use a folder like this. We want to rollout a new version of this app and have the change the every file in this path mentioned above. If I update my profile where these additional files are stored than the old files won't be deleted. I tried to add a preinstall-script like "del /sdcard/Documents/App" to delete the old files. It doesn't work. The only options for me which is working is to deleted the files on every device manually over remote control. If I remove or revoke the profile nothing happens on the device. Do you have any ideas how I can delete those files because I got more than 700 devices.
Device (samsung tablet) has been enrolled in a group(warehouse location) with that groups own policies and app rules. Device is need else where at another warehouse so the tablet is moved to another group (new warehouse) on the View Devices screen. How do I get the (old warehouse) old group's rules, polies and enrollment removed from the device and the new group's (new warehouse) access transferred to the device without having to factory reset and start over with correct enrollment id? These groups/warehouses also have their own google play accounts. Right now everything is working except the app policies. The new group's applications state "package not found." When looking at the config, the app policy is missing even though it has been reassigned. version 15.4
Hello guys, I have an LDAP connection setup and working, can connect through it in the webconsole .. I can recover my LDAP groups in the Users/groups directories. If i had a group i'm belonging (or whoever) as adminstrators, then i had Shared Device Configuration to my devices with the group i'm belonging. (samsung S7 FE for example). My device now show the Shared Login screen, and on that screen if i input my username/pwd, it authenticate (success shows in logs). But return a message "Failed to authorize user 'username' because the user is not permitted in the shared device configuration" Agent V15.4.3 Build 1054 Server : 15.3 Any ideas on that ? Thanks !
We are operating Samsung Active Tab 3 with Android 13 enrolled into SOTI via Android Enterprise. We want to force 100% Volume and don't want to allow End-Users to modify volume controls. What we tried: Disable "Allow Device Volume" via Feature-Control Profile => Blocks the user inputs as expected, but infortunately also sets the volume to 0% Send Script "writesecuresetting -sys volume_system_speaker 15" to set the setting periodically => Unfortunately doesn't work on my Samsung Active 3 Other Ideas: Use or programm an app that peridically sets the volume via "android.media.AudioManager" Do you have other ideas how we can solve this? Maybe there are existing apps that already solve that problem. Kind Regards Max Großmann
Hi, I'm trying to prevent user from turning off mobile data from quick panel (without disabling whole quick panel). According to the documentation this script should do the trick "writeprivateprofstring DeviceFeature DisableCellularData 2 apply featurecontrol" but it behaves the same as "DisableCellularData 1" (tried that too) option = it turn off mobile data and block user from turning it on - exact opposite from what I would like to achieve. Device: Samsung Galaxy A34 5G (latest Android 13 OS) Management Type: Work Managed Device (KPE Status Active - Standard) Agent version: 15.4.2.1025 Mobicontrol: 15.6.1.1048 Does anybody have any tips or clues? Thanks
Good Afternoon. We have a system update policy in place on our Samsung devices. I have gone into the profile and extended the policy another 90 days. However, 76 devices are showing "Install failed" Is there a way to retry this without revoking the entire profile? We use only 1 profile that includes a simple kiosk screen and our configurations.
Hello folks, We have a population of users in production that is asking us to disable the lockscreen on their tablets. But i don't know any parameters in features control or lockdown that is able to touch at these parameters. Do you have an idea on how to do that ?
Running Samsung tablet with Android 12 and the kiosk lockdown is not getting installed from the Profile in the Configurations. All permissions for SOTI are set to Allow on the tablet. All other items in the Profile (wifi, wallpapers, authentication, etc) are installed and working correctly. What else needs to be set? Is this OS blocking the LockDown?
Hi Guys, do you know if there is any possibility to disable the notification sound of Android 13 devices with a script or a specific setting? In my case this question belongs to samsung devices. I tried something like this: writesecuresetting -sys notification_sound 0 This script doesn't had an effect on the devices. On the device itself is the settings manager where every user can configure their settings by theirself. But we need to disbale the notification sound by default. I am thankful for every advice. Thanks!
Hello, I have a problem with Smart View on kiosked Samsung Android 13 devices (SM-X200). I can't use the application because I have this message : "Activity not found". For Smart View application on the kiosk, it's configured like this : Can you help me please ? King regards.
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