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Hi all, I am currently working on setting up a geofence for our Honeywell CK65 devices. The problem is when I click onto a device and click the "Location" tab I am presented with a persistant loading screen. I have attempted to use diffrent browsers, disabled firewall, checked to see if the location settings were enabled on the device ect. None of these have worked. Any help would be much appreciated.
Hi all, So I am currently working on updating our Honeywell CK65's OS versions with zero touch for end users. My issue is that when the device updates you are required to put an Android Pin when the device turns back on. Is there a script to bypass the need of putting the pin in? Thank you
Hello everyone. I had to reinstall one of our device today. And each time i try to re-enroll it, i get message"Enrollment Failed , please retry or contact your system administrator" I checked the log, and only get this [2023-01-25 14:47:51.827] ERROR [Android RESTful Enrollment] (196): Unhandled exception on POST https://MYSERVERIP/mc/enrollments/android {"AddDeviceRuleId":null,"EnrollmentPolicyPin":null,"AddDeviceRuleTag":"33FC8A72-5987-F82A-2C1E-1C089AA74E1F","AcceptedTermsAndConditionsUrl":null,"IsDeviceGmsCertified":true,"IsOemAgent":false,"Snapshot":{"DeviceName":null,"Info":{"Uuid":"a848b49e-2ab6-419d-98e8-8e509ce15112"},"SafetyNetAttestationResponse":null,"ApiLevel":28,"OSType":800,"DeviceFirmwareVersion":null,"Ip_And_IpType":{"Ip":"MYDEVICEIP"},"ImsiNumber":"","Esn":"35239311025117","Iccid":"","PhoneNumber":"","Mac":"d04e50f8097d","SerialNumber":"35239311025117","Model":"MEMOR 10","Oem":"Datalogic","PersonalizedDeviceName":"MEMOR 10","LockScreenMessage":null,"Id":"35239311025117","BluetoothMac":"","WifiMac":"d04e50f8097d","HardwareSerial":"S21H00413","Imei":"352393110251173","SupportedApis":{"ActiveMdmIds":[1040],"RcId":"813"},"FeatureList":{"AgentFeatures":[1,2,3,4]}},"IsDuasSupported":false}System.IndexOutOfRangeException: AndroidEnrollmentPolicyKindId à System.Data.ProviderBase.FieldNameLookup.GetOrdinal(String fieldName) à System.Data.SqlClient.SqlDataReader.GetOrdinal(String name) à System.Data.SqlClient.SqlDataReader.get_Item(String name) à Soti.Data.SqlClient.TransformingDataReader.get_Item(String name) à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.Providers.Implementation.AndroidEnrollmentPolicyProvider.AndroidEnrollmentPolicyToRecord(IDataRecord record) à Soti.Data.SqlClient.Command.<>c__DisplayClass19_0`1.<ExecuteRecord>b__0(IDataReader reader) à Soti.Data.SqlClient.Command.<>c__DisplayClass26_0`1.<ExecuteReader>b__0(SqlCommand sqlCommand) à Soti.Data.SqlClient.Command.Execute[T](Func`2 handler) à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.AndroidEnrollmentPolicyService.GetAndroidEnrollmentPolicy(Int32 androidEnrollmentPolicyId) à Soti.MobiControl.EnrollmentPolicy.Android.Implementation.AndroidEnrollmentPolicyCacheService.GetAndroidEnrollmentPolicy(Int32 androidEnrollmentPolicyId) à Soti.MobiControl.DeviceEnrollment.Android.Implementation.EnrollmentManagementService.GetEnrollmentPolicyInfo(AndroidDeviceSnapshot deviceSnapshot) à Soti.MobiControl.DeviceEnrollment.Android.Implementation.EnrollmentManagementService.Enroll(AndroidDeviceSnapshot deviceSnapshot) à Soti.MobiControl.DeviceEnrollment.Android.Web.Implementation.AndroidAgentEnrollmentController.Enroll(EnrollmentRequest enrollmentRequest) à lambda_method(Closure , Object , Object[] ) à System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters) à System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)
Hi all, i have a strange problem. We have Honeywell CN80 Scanners in our warehouse. When i enrolled a device, it get a application run controll to disabel some Apps. The scanners have Android 11 on it and my Soti is on Version 14.6.1. Now when the device is enrolled and i want to move it to another group and i need to restart it. The device will be in a boot loop. Have anyone a idee how i can fix it?
Hi all, I have one datalogic memor 10 in production and few days ago we didn't saw remote control icon on this device, this device have latest agent installed with Android 9 we try to install RC plugin from dashboard and manually with package but nothing appears. Its curious only 1 datalogic I have 38 working when we try to find "remote control" says this: anyone have the same issue? Thanks and best regards!
Hi, We have an issue that my stagenow mdm xml does not want to install on my TC21 devices from Zebra. The message in the logs : custom log (Mxconfig failed: /sdcard/CFG-TC21_TAV.xml) and Error sending message (Error sending DEVICE_SCRIPT_MSG (General communication error)) I created the xml with the stagenow software (latest version 5.6.0.1028) and with the right MX version selected : 11.3 Device specifications : Device Kind : Android Enterprise Device Family : Android Plus OS Version : 11 Agent Version : 15.1.5.1049 Plugin Version : 1.6.0.102 Android API Level : 30 Remote Control Version : 1.20.1.120 OEM Version : 11-20-18.00-RG-U02-STD-HEL-04 Supported APIs : RC Virtual Display, Work Managed Device, Android Zebra EMDK, Android Plus 1.6 Android Security Patch Level : 2022-04-01 MX Version : 11.3.0.2 Mobicontrol package: Destination : %sdcard%\ Post install script : sleep 2mxconfig /sdcard/CFG-TC21_TAV.xml Please advice Best regards,
I am using a web filter to filter out certain websites on chrome for our enterprise managed devices. Is there a way to set a home page so when the user opens up chrome it always redirects them to the same website we want to set as our home page? currently I am able to block and allow the websites but need a way to set the homepage rather than having it to do it manually in chrome for each device
Hello, I'm using a zebra tc51 and i have a website and we want to scan the barcode to the check box and the site shows the product info. I set up a new datawedge profile for surf and for the first time it's working, but if i go another application and go back the barcode reader doesn't work.So the question is, is there any other setting that might help or maybe I need to set something in the profile?
Hello, We notice a decrease in the battery life of our MC3300 (Oreo) and MC33X (Android10) when we use SOTI Surf. The standby time of the terminals is set to 30min. My customer tells me that the batteries have a life of less than 4 hours.Have you ever noticed a similar problem? Sincerely
What methods exist in order to do a factory reset for MC33 scanner?
So i have 3 offline servers and i wanted to delete them so as per of Soti they said you have to stop the Managment Service in the server so you can delete them, but if i stop the service i cant access the web counsel to login, so how can i delete it or is there any local link and where can i find it ? Soti Ver. 14.2
Hello Everyone, Can someone suggest on this error that we are getting while enrolling android devices. Last Staging Error # 3 Possible problems :- A File or folder that is needed for staging could not be found. Original Error :- Batch decoding -Exception, Could not decode profile date The same Stagenow barcode working fine until last week and there isn't change anything but it now stopped working and getting below error attached in picture.
Good Morning. I pushed a very heavy update to our profile that contains our company devices. For the most part, the installation is going well. I have about 9 devices that are showing "Partially Installed" .I'd like to identify those devices to take a look at the configuration and troubleshoot. This profile has over 500 devices, so looking through each device is not efficient. Do SOTI have a feature or script to ping the partially installed devices?
Hi Users want to be able to adjust brightness themself. I've tried to play with the settings in SOTI but was unable to make it work so far. Am I missing something? Or are specific settings in conflict with eachother? Device; TC21 OS version 10 Agent; 14.5.5.1023 Here are some settings that are enabled right now.
Hello, We are trying to enroll Samsung Galaxy Xcover -devices to SOTI, but have run into problems. I'll try to explain all of our situations as well as possible, but apologies if I forget something. Anyway, the devices run on Android 11, while out SOTI client is running version 15.2. SHA-2 is enabled. First, I have tried enrolling with Android classic Mobicontrol. I found one from SOTI site, that should work. Non-ELM was seemingly not supported anymore, so I tried with ELM enabled device. There is a small problem with it, because our production network for SOTI clients do not have access to public network. In order for me complete the enrolling, I have to switch WLAN networks to a more public one during it. I was able to do this once, but subsequent enrolls fail upon completion and unenroll themselves. After that I have to do enterprise data reset in order to try enrolling again. I decided to try using the more universal Google Mobicontrol afterwards. The enrollment succeeds, but the devices do not support remote control and always install a work profile. I got some guidance from our seller, that I should enroll the device during the initial bootup, by using the camera to read a QR-code from Mobicontrol stage program. That worked on a Zebra device we have, but on Samsung device I ran into different problems. Because our production environment do not have access to Google play, I must do the initial installation on a different network, so the device gan download the Mobicontrol app. After that, the device starts to enroll, but for some reason I am unable to change settings during the installation. On Zebra device I am able to open Android during enrolling (Zebra runs on Android 8), but on Samsung I can't back out to Android during enrollment, meaning I am unable to change to production network. Is this because of a different Android version? If anyone can give me some hints about how should I proceed with enrollment, I would be very thankful.
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