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Title. Did anyone observe this behaviour too? Is this intended?
Hello everyone, I come to you as so far, we can't find a way to solve our problem. The situation is this one, we got a bunch of Datalogic Memor 10 to be deployed soon , but got a huge bug with it. So far, without any reason our device will turn into Airplane mode. All of them are on Android 8.1, and basically we can't upgrade them to 9.0 due ton some compatibilty test. So, question is this. I saw in Mobicontrol the possibility to turn off the airplane mode setting but only for Android 9.0 devices, so can't be used. So i tried to find a bypass for this problem and ran into the "Out of contact" setting that can be set into profile. Seems that this one is a good way to bypass the problem, as when device should get out of connection with server, it will run a script. I tried a simple script, to turn wifi On. , it worked when directly sent to device setradioenable wifi 1 But when added to the "out of contact" , it's seems that the script never execute itself. I've tried "manually" to activate wifi when airplane mode is on and it work, same as execute the script manually on a device with wifi turned off. So...maybe i don't get the point of the 'out of contact" setting ? or maybe you guys, got another way to solve this problem? Thanks for the reading, and hope you could help. Steeve.
Hello, Just started using soti mobicontrol on premise. Have 3 devices and observing something not right with profile push. 1. Device model Cipherlab RS50 - 3 devices enrolled successfully 2. 2 of the devices got profile pushed OK (screen lock and application) 3. Last device after enrollment doesnt get the profile. I changed the installation type to self service and see install button grayed out on the device.. Where as in profile details it basically says that it's not installed on any device. Anywhere specific I should look to? MobiControl version is 15.2. Running trial key for 10 devices, getting licenses soon. Thank you in advance.
Hi! The next days we would like to upgrade from MC 14.4.1 to 15.2. We are running some Android devices with MC Agent version 13.7.x. After upgrading: What will happen to these devices? Are they still manageable or are they forced to install a higher version of MC agent? Does anybody know? Thank you!
With the drive over apps, modify system settings etc that you can choose when creating a rule for Android phones. If i choose no for all of the ones on there Select the permissions to be granted at Enrollment Does this mean they will automatically be granted ?
Hi, we have a problem with a lockdown at our Samsung Android 10 devices. I want to open the phone app, so the employees are able to call numbers, which is working fine. The only thing that doesn't work is dialing numbers. As soon I want to dial and press the "dial" button the number disappears and that's it. I don't see any error in the configuration so far, see attached screenshots. Does anyone have any idea about this issue? Thanks in advance,
Hello, has someone already experience with the new Version 14.3.3.1004 of the AE Agent ? It is offered since some days in the MobiControl Agent Updates, but in the online release notes there is still just the 14.3.2.1050 Version available. Till now I found one new feature, on Zebra Android 8 and up Devices it displayed the MX version in Device Details, already before the Zebra Device Plugin is installed. GreetingsMartin
Why when I keep pressing the left Ctrl button at the initiating of the remote of the device, he can not logout the other user from the scanner. (this is as described on the error message when you can not remote a device due to another user is logged on it)?
Hi Guys, Is this possible (I am not aware of this option): Is there an option to limit Devices per User, so that one Useraccount e.g. only have two devices registered?We're using authentication within the Add_Device Rule. Is there any change to set up a limit so that one AD-User can only register one Device with his credentials and "block" the authentication for a second or third device? MC-Version: 14.4.9.1034
Hello, I seen some topics on this subject but I haven't found an answer. Is that possible to disable the Airplane Mode on a version 14.3.3.1111 of MC (AE Device Owner) so if users accidentally click on it when they want to power off the device it has no impact. Thank you
Hi, I'm posting on the forum to know if any of you have already set up / used the time synchronization via an external NTP server (not via the DS MobiControl). If this is the case, do you have any configuration recommendations? How to determine the periodicity at which the MobiControl server synchronizes with the NTP server ? Also, do you have any feedback on the use of this time synchronization method? Is it reliable? (I read the page https://www.soti.net/mc/help/v14.3/en/console/reference/dialogs/devicesettings/devicetimesynchronization.html) Many thanks for your feedback / recommendations. (For information we have 1800+ devices enrolled via AE DO method) BR, Yoan
Hello, Moreso a general management question, curious what others do. We are starting to get from a casual SOTI user to running nearly a thousand devices in the future. We have around 6 or 7 apps we push to devices that regularly require updates. In the past I've been simply using separate kiosk profiles and then a package profile (so 2 per device) with each of our locations having a dedicated package profile. That way, we could test package updates in one location before pushing it out to the rest. However updating 40 locations individually for packages is a pain. So I was thinking of just having a test package profile, and then a production package profile and applying the test to one to an OU while deassigning the prod profile. But removing profiles, adding new ones and switching it around seems risky. Other possibility is having a package profile for each of our apps, and setting the packages to never uninstall upon revocation. Then, for testing, I could just deassign it from all locations and assign it to our testing, then switch it back to all location for prod. Devices with the app shouldn't have it removed, but then again I'm not sure I want to test that on a large scale. TL;DR how do people manage dozens of locations as well as multiple kiosks/packages profiles in SOTI efficiently?
Hi, One of our partners provided us with an application to install for a new Warehouse. I like when the staging in fully automated. In that case i need to manually open the app for the first time and click on "allow modify system setting and Allow display over other apps". It is possible in my package to include a script that allow those tow settings? Or it's need to be hardcoded in the APK? Thanks
Hi! First of all: A SOTI case is open, but I would like to check, if anybody can help or experienced the same problem. :( Scenario: - MS (Windows Server 2012 R2)- 2x DS (Windows Server 2012 R2) Because of the Apple APNS change coming this November, we decided to add new machines (MS + 2x DS) with OS Windows Server 2016. We installed MC. Everything was running fine. So we decided to "turn off" the old MS and DS. When running only with "new" DS we discovered that only a few iOS devices are properly checking in to MobiControl clientlessly via APNS. When turning on one of the "old" DS, the check-ins are performed immediately. On ALL DS. So, in current state the "old" DS is still needed for checking in the Apple devices.:( Firewalls are open on all necessary ports (also 2195/2196 to Apple APNS service). We double checked this with Wireshark. Can you explain what's going on here? MC version: 14.4.1 Regards,Simon
Does anyone know if there is still a feature request put in to update the limit to the number of app catalog rules you can have per enterprise binding for Android Enterprise? I know it is no longer a limitation with Google as Intune allows us to have unlimited assigned apps. Intune does not work exactly like Soti in that it does not do app catalog rules per say but each app is assigned to users via groups in Intune individually while in SOTI you have to assign apps to a catalog rule and then assign the rule to a folder. However we have hit a limit where on 15.1.2 we can still only have 30 total app catalog rules per enterprise binding. We do not want to have to maintain separate enterprise bindings as that would cause us to have to wipe and re-enroll devices to move them to a separate binding. If this is not still in a future release then please add it. Thanks, Allen.
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