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In the manual (link below) you will see that at the "Device is in Roaming" only support iOS and Windows but not for Android and Android Plus. Is it the truth or is it an error with the doc.? https://www.soti.net/mc/help/v13/en/Content/Web/Rules/Alert_DevEvent.htm Do we know what version of IOS this supports? If you look in web console you will see you can select "Device is in Roaming" for all device types even Android +
Consultation of applications.
HI, I have an odd issue and wondered if anyone has come across it or had a similar issue. I've configured a Samsung Galaxy Tab A with a lock down screen for several apps, and have a requirement for the microphone voice to type option to be used on the on screen keyboard. However when in Kiosk mode the option isn't there. If I put it into Admin mode the option is there, so it looks to be something relating to SOTI that is blocking it. What's really strange is that I have a Samsung X cover 4 phone configured pretty much in exactly the same way but the option to use the microphone works in the lock screen fine. I've checked all settings, permissions etc... but am stumped what else it could be. I'm using agent version 13.5 and web console V14.1 Any thoughts would be appreciated?
HI Here at Zebra, we are mostly using SOTI v13.3 and we tend to deal with a lot of Virtual Groups. What I wanted to make is one group folder on the root and then put all our Virtual Groups inside it. All those VG which are using filtering feature are not reading devices which are not part of my new group folder. Only devices that I drag and drop will be shown there, but not the ones targeted by filter.There is even message stating: "Virtual group will include devices from MYGROUPNAME and its subgroups." But on SOTI v10.0 I was able to do the same without issue, but the message from above is not present. Is there a way around it on V13.3? Regards Sasha MobiControl
Hello, I am having a problem enrolling Huawei Mate 9 Lite devices. First, the problem was that after enrolling 1 device, the next one could not be enrolled because "Device ID already exist". I opened a case on SOTI, where I was told to update to version 13.4.0.4591 (previoulsy, it was 13.4.0.4266). After the update, this is what happened: I enroll Device 1, it enrolls ok with device id 1234. I enroll Device 2, it enrolls ok with device id 1234, and Device 1 dissapear. I unenroll Device 2, it unenrolls ok, and Device 1 appear again. Sometimes, I enroll other device, with no problem at all, and sometimes it keeps saying "duplicate device id". Any idea what is going on? * I tried enrolling using .ini, url, code, etc. * I have no intention of using Android Enterprise. Thanks in advance, Maximiliano.
Hello, Must devices be GMS certified in order to be enrolled and managed as Android Entreprise? Thank you
I have tried Mobicontrol connected to SQL Server 2017 running in Linux. It is working fine so far. Have you ever tested that enviroment? Will Soti support SQL Server in Linux?
I'm using a Zebra TC75x device. I created an mxconfig file using the Stage Now app (sets the screen timeout setting) and exported the xml file for MDM. I took the xml file and created a package with MCStudio. The file is placed in /sdcard/Download/ and the package has a post-install script that runs the command "mxconfig /sdcard/Download/<filename>.xml. I put the package in a profile and assigned the profile to the device. After doing so, I check the logs for the device and see that the package and profile both log as installed. However, I also see an error log that says "Custom log (Mxconfig -/storage/emulated/0/\Download\<filename>.xml was not found.)". Now, the settings that were part of the xml file were applied successfully (screen timeout and lock screen). So my question is why does it show the error log even though the settings were applied successfully?
Dear Team, Need your help to setup Citrix Receiver with Web Interface / Storefront link so users don't have to enter that manually. Let me explain in detail. Citrix Receiver ver 3.13 is installed on Samsung device. Normally when user opens Receiver, it prompts to add account which is https://** link to Web interface or Storefront link. There is easy way to configure Receiver is to send a configuration file (filename.cr) to user device which has all Storefront link details. This config file is with extension .CR User needs to click on this .cr file which opens up Receiver automatically and reads all the information. No other manual intervention. We would like to achieve this without user intervention on SOTI lockdown Samsung device. I can send the .CR file to %SDCard% root but not getting any option where it fires up receiver with this .cr file. Is there any script I can run to link this .cr file with receiver? so when user open receiver this file opens and receiver reads the info? I don't see the Receiver installation folder on device to keep this .cr file and try if this works. can we try any send intent command to open this .cr file which automatically opens receiver? I renamed the file with .xml also but no luck. Thanks in advance.
We wish to display the Soti DeviceName on the Kiosk/Lockdown to identify the Device. Is there some code to write in the html template in order to do that ?
Here is the scenario. We have three servers (Server1, Server2, and Server3) Server1 has the management console on it and the other servers all tie into the database and are running the deployment server. The agents are set to allow connections to all three servers by both name and IP address (which I need to fix.) The issue we are having is if a device connects to server1 we can deploy agents, update agents, or push and update software. However if the devices connect to server2 or server3 they will not update correctly. We are also setting up a barcode to configure the new android devices and if the unit connects to server1 everything works, if it connects to the other two servers then the deployment doesn't happen. Concurrent to this on server2 and server3 we are getting errors from the caching service engine that it will "attempt to reover caching service." Files are not replicating between the three servers for the deployment packages but the content library appears to be replicating. On server1 the server event log is growing exponentially with an error about the SSL certificate. "3;210256768;4/2/2018 6:57:24 AM;2;161;2;Remote certificate not provided;2;100010435;;;;;2;;" is the message we are getting. We can remote control devices connected to servers 2&3 but not push applications to them.
Hi, Is it possible to use Azure SQL service (https://azure.microsoft.com/en-us/services/sql-database/) as database for MobiControl? If it works, will it also be supported by Soti Support? Thanks Leroy
Hi, I am looking for documentation on using the application configuration schema to configure applications on android. As I understand it, this can be used to query the available configuration settings on a given application in the play store. It can then be used to push those settings along with an apk install. Is there documentation available regarding the requirements to make this happen and walk me through an example of this? Thanks, Shawn
Hi, Is possible to set user prompt to accept remote connection on Android+ device? right now it's just connects automatically on the Samsung devices.
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