Community - SOTI MobiControl

Community - SOTI MobiControl

There's a new home for Articles. Find Articles on Our Product Support Page.

SOTI MobiControl Discussions


  • 0 votes 3 answers

    Device Report - Include Device Path

    Hello, I am trying to find a report that includes the device location path (group folder).  I cannot find a report option that includes this.

    SOTI MobiControl
    2 years ago
  • 0 votes 4 answers

    Closing applications after opening in Kiosk mode Solved

    Hi all,  Is there a script or anything that makes apps close once the user goes back to there kiosk instead of still being open in the background ?

    SOTI MobiControl
    2 years ago
  • 0 votes 5 answers

    Deleting files older than 90 days Solved

    Good day, I need assistance with a task. I want to delete files that are for example, older than 90 days. Using a "del" script, I can delete the files, but how do I specify that only files older than 90 days should be deleted? Do you have any ideas? Thank you MobiControl v2024.1.0 Android Enterprise Managed

    Android Scripting
    2 years ago
  • 0 votes 6 answers

    Package install Android, File I/O Error, Force Package reinstallation

    Hello When staging Android Plus devices, many times we get a failed package installation, or partial installation. Usually with "File IO error on device" log. We then go to Mobicontrol webconsole and do a "Force package reinstallation" Then it works every time, without changing anything on the device, server or package. Does anyone have any theory why this is happening? Mobicontrol 15.5 server Android 11 devices Regards

    SOTI MobiControl
    2 years ago
  • 0 votes 3 answers

    Schedule email not working

    i tried to schedule an email i added all the info needed but still the receiver email didn't receive anything

    SOTI MobiControl
    2 years ago
  • 0 votes 6 answers

    Adding a root certificate .cert on Android devices using deployment or rules

    HI. We have a inhouse app on 3-400 Android devices that requires a certificate to be installed on each of them. I have managed to install it manually, but not sure if its possible to deploy it to all devices. When manually installing it, I needed to set a passcode on the device when installing, and disabling that passcode again after installation. All devices are not connected to internet, only local network, so they dont have a passcode configuered, and we dont want that either.   if possible to install cert remotly on all devices, is it required to set a passcode in the same operation to have the certificate installed on the device? Anyone who can assist here please?

    Android
    2 years ago
  • 0 votes 5 answers

    Can you disable logging into Apple ID using Mobi Control?

    We want to disable logging into Apple ID on our devices to prevent them being bricked to an Apple ID when a user leaves. We install all of our apps using Mobi Control so it is not needed. Is this possible? Sue

    SOTI MobiControl
    2 years ago
  • 0 votes 4 answers

    how to resetpassword / unlock screen pincode when agent offline Solved

    Hi SOTI Dicussion I have issue  My device client have been forgot password and I can not reset passcode because of SOTI Agent offline. who can help and have solution for next time when issue have again Device Samsung  os 11 Device agent version 2024.1.3.1110 SOTI Server 15.3

    Android
    2 years ago
  • 0 votes 5 answers

    Alerts is being replaced by Signal Policies, but doesn't support applying to single devices

    I used to use the Alerts to alert me when a device that has been offline for a longer period comes back online, or when a device comes online that is in need of my immidiate attention. Now SOTI has shifted the alerts to Signal Policies, but that doesn't meet my needs since you can only apply this to groups. There surely is a way around that by making a separate group with all the same Profiles and Policies, and move the device there. But it would be more suitable for me when you can simply apply the Signal Policy to single devices too instead of just whole groups.

    SOTI MobiControl
    2 years ago
  • 0 votes 3 answers

    TC77 disconnecting the sd card

    Hi all,  Zebra TC77, Android 11SD cards are automatically disconnected. I didn't do any upgrade. It started on its own. What can it be? Thank you very much.  BR Zdenek 

    Android
    2 years ago
  • 0 votes 4 answers

    Building / Deploying a package

    Spent some time with our vendor on getting the scanner settings built using Velocity Console and it seems straight forward enough. However, when trying to test on a scanner I have mixed results in some times it appears to work, and others it fails completely.  I've reached out to Velocity - but they are being resistive as I am unable to find / provide some account information. Best I've found - is we don't have a Wavelink / Velocity account manager. Is there a guide or other resource I can download to work with that will step me through building or updating the Velocity Project / Profile so that I can build the needed package(s) with MC Studio and then get deployed in SOTI?

    SOTI MobiControl
    2 years ago
  • 0 votes 3 answers

    How can i activate adaptive energy saving for SAMSUNG Tablets per Script?

    Hello SOTI :) How can i activate "adaptive energy saving" for SAMSUNG Tablets per Script? Tablets are: SAMSUNG Galaxy Tab A8 (SM-X205) - Android 14 Best regardsAlex

    SOTI MobiControl
    2 years ago
  • 0 votes 1 answer

    User credentials installed for Wi-Fi vs installed for VPN and apps

    Hello all, Somehow we managed to get a certificate that we wanted to have installed only for WiFi authentication to also be used for VPN and other applications. Of course, this creates problems, and we don't want that. If anyone has experience on this topic, any feedback would be appreciated. The certificate is installed through a WiFi profile and created in a template.

    SOTI MobiControl
    2 years ago
  • 0 votes 5 answers

    Install from unknow Source

    Hello Team, I have one application which is just closing as soon as I opened, then when I checked the install from unknown source is NOT ALLOWED. We have Feature Control where we already enabled the "Install from unknow source" I tried the below scripts: afw_set_permission_grant_state <BudleID> android.permission.REQUEST_INSTALL_PACKAGES allowafw_set_permission_grant_state <BudleID> android.permission.INSTALL_PACKAGES allowafw_set_permission_grant_state <BudleID> android.permission.RESTART_PACKAGES allow

    SOTI MobiControl
    2 years ago
  • 0 votes 1 answer

    Is there an option for Samsung to automate the phone setting: "Keep calls in pop-up"?

    Enabling this setting allows for my users to keep their productivity app opened when they answer the phone, so it will be easier to push the button to end the call while they are driving and their device is sitting in the cradle. They currently have to swipe down from the top to get to the phone activity and then end the call. I have tried this myself and the phone blacks in and out while i am trying to swipe down to get to the call. It is rather inconvenient  for our drivers and having the in call session on the phone alleviates this issue. They can simply press the end button from there. will attach video and setting i changed manually to get this:

    SOTI MobiControl
    2 years ago

Top 3 Contributors of The Week

View All

Earn Contributor Badge

More info
  • Diamond
    Diamond New

    Top-tier experts who are delivering outstanding content. Should have more than 7000 points.

  • Platinum
    Platinum

    Experts who are consistent with great content. Should have more than 1000 points.

  • Gold
    Gold

    Highly experienced members with valuable inputs. Should have more than 700 points.

  • Silver
    Silver

    Beginners taking the initiative. Should have more than 500 points.

  • Bronze
    Bronze New

    New contributors starting their journey. Should have more than 250 points.