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Hello SOTI, it would be nice to have such an article, I'm sure many people would appreciate it. Thanks!
Hi Everyone, does somebody already have expierience with the new Search Service? I did the upgrade with a customer from MobiControl v15.5 to 2024.0. In the new installer you can select where the Search should be installed. My customer has the Deployment Server in the DMZ and the Management Server in the LAN. Do I have to install Search on both servers? As I did this the "Advanced Search" was not available. Any idea? The new port 5500 is open on both sides. Thank you very much.
If I provide a new package for an app will the old package be uninstalled and the new one installed or will an update be performed?
hello,We own Zebra TC57 docker terminals connected to a wired network via charging docks. We restart them with a planned task when they are all wired to the charging dock.Following this restart, some terminals cannot connect to the mobicontrol server via the wired network whereas some can, very randomly.I tried to unplug the wired network and all my Zebra TC57 terminals so it connects using wifi.Following this, the Zebra TC57 terminals are rebooted and all of them reconnect normally but on wifi.I think there is a problem with the soti agent application or with tC57 terminals. We have noticed this problem since an update from android 8 to android 11. SOTI APK: 15.4.6.1013Soti server version: 15.6.5.1018
Multiple Instances of devices that continue rebooting at random after a single "soft reset" command from the online portal on MobiControl earlier that day or in the days prior.Devices are Honeywell CK65 running Android 10 & 12Is there a way to clear any "history" of commands from MobiControl that could be causing this issue?
Every time the MobiControl management app updates you are required to sign in to the app, download a new profile, and manually accept and install it within the settings app to be able to access the management app. I have also seen this behavior when changing profiles for various actions like managing an app or device features. Additionally after iOS updates this also seems to happen. Is there any way around this / to force the ipad to authenticate without user interaction? It's incredibly frustrating especially when troubleshooting with users to ask them to go in and access this. I have Safari disabled on locked down ipads that only access internal resources aside from OS updates and management and due to this there is no way to sign in after an agent update without removing the lock-down on these devices one by one. This is beyond frustrating. There is already a MDM Profile installed on the device so the mdm should be able to identify and authenticate through the magic of said profile. Other MDM providers don't have this kind of limitation. Anyone else frustrated by this? Experiencing the same issue? Used to this sort of thing with Soti Mobicontrol?
Hi, We are playing with the Settings Manager for a specific scenario and want to launch the application to a specific screen within the app launched from lockdown kiosk screen. I'm not overly familiar with Android intents so not sure if this possible or not from intent or a launch script. I've tried a bunch of different variations but can't seem to get it to work. From the identify_activity script, I found the specific activity to be: net.soti.settingsmanager/.wifi.WifiNetworkSavedActivity Does anyone know if an intent (or launch script) could be formulated to launch the Settings Manager app directly into that screen?
This kind of error is the status quo of SOTI's MDM especially with apple devices. Lots of strange errors. I really wouldn't recommend this for iOS management unless you have no other choice. All of my users are unable to launch soti surf after the 2024 update was pushed a couple of days ago. The application "opens" as if a window is opening and the application immediately closes. These are devices which had a configuration profile for the app with several settings enabled to lock down the browser as we use these to access an internal web page and nothing else. I've tried updating and creating new configuration profiles for the app but they do not apply. It says configuration failed or configuration pending. I am able to apply profiles for other applications and configurations, but not soti surf. I have setup a new ipad from scratch, enrolled in mdm. My existing profile does nothing and gives me an install failed error. After the install failed, I created a brand new profile and attempted to assign it to the ipad and it now has a removal pending of the old install failed profile and a pending install for the new application profile. I've tried checking the device in and nothing happens. I'm on a mobicontrol hosted cloud server version 15.6.3.1018. Does anyone have the same issue? Is there a known configuration combination that must be updated to for this to be supported? There are so many issues with mobicontrol.
Is it possible to run Package studio as command line app so it can be incorporated into our build servers? I can see this has been asked before here: SOTI Discussion Forum But that was some 4 years ago. I've tried to use the file linked in the discussion before that: SOTI Discussion Forum But it doesn't seem to generate a file, it just fails silently with no error. I've contact support to ask and they've said they only fix things and that I need to ask here instead?
I would like to extract a repot that shows me all profiles and which devices they are assigned (the other way around also works), in a way that doesn't require me to go profile by profile, or device by device. On the Global Reports I only see the option to run it one profile at a time. Or doing a search by each profile...Today we have 81 "Assigned" profiles distributed around 269 devices. I know a few are set to only one or two devices, and were created in the past to test some settings or deploy a update but where never cleared. I need to see what is actually relevant so we can make a clean up. We have MobiControl v14.4.4.1045
I have a customer who cannot use SOTI Surf as it looks like it is acting in desktop mode instead of mobile mode. Is there a configuration option to force it to work in mobile mode, like for example Google Chrome?
We have recently started updating our TC57s from Android 8.1 to Android 11 using the latest FULL_UPDATE available through Zebra. I setup a package in our MobiControl with an install_system_update command baked into it. The update name is below. HE_FULL_UPDATE_11-38-02.00-RG-U00-STD-HEL-04.zip After doing these updates, certain phones have been repeatedly doing a boot loop where the phones crash. Nothing in MobiControl suggests it is an intended restart. Logs on the device don't really give any good information either. Is anyone aware of an issue in relation to updating these phones?
Hi, We are enrolling iOS devices, on which we have pushed managed applications on the devices. These Application policies worked fine. Now, We have configured Feature Control Policy where we have disabled screenshot, thinking it will work for only managed applications (As there is no seprate profiles in iOS). But the Screenshot is now disabled for whole device even tho the device is enroled in User Type. Let me know how can i restrict th data leakage or sharing of managed application.
I'm trying to set up a QR code to allow me to enrol an Android device using a Corporate Personal profile. For fully managed devices, I use "PROVISIONING_MODE":"FULLY_MANAGED_DEVICE" and for work profile devices I use "PROVISIONING_MODE":"WORK_MANAGED" What is the "provisioning mode" for a Corporate Personal device? Thanks! James
Hello. One of our clients has terminals Paybird PAX A920. We installed the client for this brand and the client works correctly. For us to use this client, the agent apk was sent to them so that they could place it in their store and only then we were able to install and configure the agent. They conduct tests to verify the installers that are in their store and recently they sent us a report saying the installer failed the tests. The report said: SOTI Mobicontrol: Reject Reason: This application uses the Inject Events Android permission. That is not authorized on PAX Terminals For this application to continue in the store, a new version has to be generated and the android permission inject_events has to be removed. The version of the agent that is installed is 14.4.2.1039. Is there any new version of the agent that has this permission removed? If so, where can I get it? Thank you Nuno
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