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Hello, we manage all of our Smartphone android devices with MobiControl. This is our current setting "Allow User to Configure". The problem is we are technically able to track the exact location of the smartphone and we are not allowed to be able to track them... Can we turn the tracking off somehow that they can only use GPS for navigation like google maps? They also should still be able to turn off and on the location on smartphone and not completely block it through mobicontrol, because if I use "GPS only" they can not turn it off on the smartphone.
I have reports from some users, that the locally stored contacts have suddenly disappeared, and the only thing I can relate it to is the agent update to 15.4.4, which happened on August 2nd. Has anyone else experienced something similar? And is it possible, that the agent update could cause contacts to be deleted from a device?
Hello guys, I have an LDAP connection setup and working, can connect through it in the webconsole .. I can recover my LDAP groups in the Users/groups directories. If i had a group i'm belonging (or whoever) as adminstrators, then i had Shared Device Configuration to my devices with the group i'm belonging. (samsung S7 FE for example). My device now show the Shared Login screen, and on that screen if i input my username/pwd, it authenticate (success shows in logs). But return a message "Failed to authorize user 'username' because the user is not permitted in the shared device configuration" Agent V15.4.3 Build 1054 Server : 15.3 Any ideas on that ? Thanks !
Hi All, We use Samsung Galaxy A21s that are in the Android Work Enterprise Managed profile with lockdown policy enabled. Many of our lesser technical users don't know how to reboot the phone. I was looking to add a "Reboot Phone" option to the lockscreen for these users. I've experimented with a few different approaches, but I still haven't found a good way to accomplish this: Using a third party app to reboot (requires accessibility permissions not available to users) Trying to invoke a reboot using action:// and intent:// options for lockscreens
I'm fed up with how often Search Sync fails in a cloud environment and I have to open a case with SOTI to have them fix it on the back end. Why is this so consistently unreliable? There has to be some reporting in the SOTI Case Management system that shows this is a super common problem. I've seen this across multiple versions of MC. Am I alone in this or does the rest of the community run into similar issues?Even if a technical solution is not available, SOTI is providing a cloud hosted solution and I would expect better monitoring and proactive maintenance of our environments.
Hi team, can we disable drive access in windows, I have tried sending a script like this (reg add HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer /t REG_DWORD /v "NoViewOnDrive" /d 4 /f) via mobicontrol but it doesn't Work.
Hi all Might be a silly question to ask but does anyone know what script command I can run to restart the agent running on a Windows Classic device? We have to use the legacy Remote Control plugin to control a set of these devices, but we notice that sometimes the agent possibly bugs out on the device, we can see it is online and we go to connect using the legacy plugin but for some reason their screen does not mirror and the connection is dropped. Nothing in the logs specifies why this is but when the user restarts their machine the issue is resolved until it occurs again. Due to how the machines are set up it is impossible for them to restart the agent themselves. We're hoping it is just the agent that has bugged out on the device, so therefore we would like to run a script using the dashboard (as the remote control doesn't last for us to try and run cmd line). Is there a script command that can do this? The machines are running Windows 7 Embedded. We can only run a Legacy script command, the devices are incompatible with the other script commands. Is there a legacy command available? Server is running MobiControl 15.5.1.1010 Thanks
Hello, I would need help with a problem that has been reported to me! I didn't do the initial configuration, and I can't seem to find the issue. Here's the problem: I am unable to completely reduce the volume. I can lower it almost to 0%, but not all the way, and the button that usually serves as MUTE is also unavailable. There's a configuration for SOTI lockdown, so I thought I might find an option there, but everything seems to be okay. I noticed some sound options in SOTI Apps, Settings Manager, and I've enabled all of them, but the same problem is still present. I've also noticed that the issue is not only present when the lockdown is active; even when I exit and return to the device's home screen, the problem is still there. Has anyone ever seen a problem like this before? Does anyone have an idea to fix it Here's a screenshot of the Sound Menu with the grayed-out mute button : Imgur: The magic of the Internet Zebra MC93 Android 10 - U138
We are running Honeywell CT30XP. Now we would like to do a firmware update, which is done with a policy. is there a possibility that I can control the policy so that this is only active from 22:00 to 4:00 ???
How do you enroll Windows 11 Home in MobiControl, because I checked the Windows Classic rules, there is no option for Windows 11 Home?
Hi, SOTI 15.6.1.1048 Sql express 13 Our SOTI system works years without any problems. Now we need to upgrade the database to a newer one. But we found out that we don't know the password to connect to the database. Is it possible to find it somewhere? Thank you
Volume of scanner beep is inconsistent throughout our scanners. Some have a beep, some don't, and others vibrate. How do I turn up the volume of the scanner when it beeps when scanning a barcode and keep it there? Is there a setting or script? Using MC93 Android scanners with lockdown restrictions.
Hi we have 30 laptops newly installed with mobi control ; it appears that the last windows update in July create a pb with mobicontrol agent. Can you cofirm me the windows mobile agent to use on windows 10 (modern version)? Thanks
HelloCurrently, we have some Ascom Myco 3 devices that inexplicably lose their timezone. This is also shown to me in the logs, but unfortunately Soti doesn't correct this automatically.At the moment, the SNTP/NTP option is selected in the time synchronization settings, but even the variant with the deployment server doesn't work. The only solution appears to be switching to the deployment server first, then reconfiguring SNTP/NTP, performing a check-in, and then it works again. We also use devices from Samsung, Lenovo, and Zebra, all of which work flawlessly. I don't know why the Soti doesn't correct automatically the time on Ascom Myco 3 devices. Do you have any experiences or suggestions, like a script command, for example?Soti Server version: 15.6.3.1018Device: Ascom Myco 3 Cellular Wi-Fi EUDevice OS: Android 10Agent version: 15.4.3.1054Thank you
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