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Is there a way to view when the last time a device rebooted?
Hi All, I am hoping to use MobiControl alongside Microsoft Authenticator for MFA requests, but my initial testing hasn't been successful. The background is that we support a number of customers who are using a SaaS product linked to Azure AD. These customers provide us with an account in their domain which is always secured with MFA. The user who picks up the new account adds it to their personal phone and then is asked each time to approve a login - This isn't a great use of time so I was hoping to use MobiControl on an old device, leave it plugged in and centralise all MFA requests to it. The issue I have is that the screen is black when I log into the Authenticator app - Is this expected behaviour? All other apps seem to work ok. Regards David
Where can I increase the number of allowed Apps, I don't seem to be able to add more than 255, if I remove one and take it down to 254 I can an another but I need more than 255?
Hi all, maybe I'm blind but is there any API command where i can add something to a (already existing android) relocation rule?I already work with the API and documentation but i can't see something pointing to this. Before i create a feature request at Soti, i want to ask if someone here does know what command to use to get this done. We are on latest Mobicontorl version (15.6.3).
Hello again We have an in-house app which is currently distributed to Android devices via a different MDM, which we are ditching in favour of MobiControl. The app is hosted in a Google Developer account - I'm an administrator of that account but not the owner. I tried to add a managed enterprise to MobiControl using the Enterprise Bindings -> Managed Enterprise controls, which opens Google's Managed Enterprise enrolment page. Clicking 'Get started' turned out to be a mistake because it created a *new* developer account inside my Google account. I then had 2 developer accounts in my Google account, one which I own (the new one) and one which I don't (the one containing our app). And deleting that new account was non-trivial as it involved reaching out to Google support. Do I have to be the *owner* of a Google Developer account rather than just an administrator in order to bind it to the MobiControl? Or is there some other way to bind an existing developer account to MobiControl? Thanks!
I'm running a trial version of MobiControl (cloud) v15.6 and so far I am enjoying it. I have successfully enrolled MacOS and iOS devices. The main purpose of the Mac enrolment is to distribute our in-house app which is packaged into a pkg file. I created an app policy and added the app to the policy, using App source = enterprise and source = import. The app installed successfully on the target devices. If I want to deploy an updated version of the app, I can't see how to do that. I was expecting to import an updated pkg, but that doesn't seem to be possible. Do I have to delete the app from the policy and add a new one each time I update the app? Thank you.
I'm just getting to grips with MobiControl - using 15.6 on a cloud-hosted platform. I've set up App Store license management, APNS and ADE. I've created an iOS profile, and I've added our custom app to the MobiControl App for iOS Devices profile. Having created the enrolment profile and attempted to enrol my iPhone, I get as far as installing the trust profile, enabling full trust and downloading the enrolment profile. But this fails with "Profile installation failed - profile failed to install". Not the most helpful error message. Hope someone can help, please. Thank you.
Hi. I'm completely new to the platform - running a 30 day trial with a view to deploying to our SME, about 50 devices, mostly Android but some iOS, MacOS and Windows. We're using 15.6 on a cloud-hosted platform. Most of the iOS devices don't need managing, I just need to deploy our custom app to them. I've set up App Store license management, APNS and ADE. I've created an iOS profile, and I've added our custom app to the MobiControl App for iOS Devices profile. Now I want to allocate the policy to some iOS devices, but I can't figure out how to add the devices to MobiControl. I've scoured the docs, and I think I'm stuck at "Add device rule" because I can't see anywhere in the portal where I can add a device rule. Hope someone can help, thank you. James
Hello ! I want to have an icon on the desktop that allows the user to clear the cache of SOTI Surf. Is it possible to add an icon to the lock screen using the command "sendinfo net.soti.action.surf clearcache" My device is an Zebra MC93 Android 11 and i use Enterprise Home Screen for lock down. Any help would be greatly appreciated. Thanks Mat
Hi We have Honeywell CK65 devices in use at a customer. The devices are Android Enterprise enrolledAt the same time we have updated the OS of the devices from HON660-R-92.00.09-(0081) to HON660-R-92.00.11-(0096).Next Soti from 15.6.1 to 15.6.3Xsight from 4.2.1 to 4.3.1and the MCAgent from 15.3.4 to 15.4.1 After the update I do not see the pin input via RemotControl. I can enter it and press enter and it works but the display is just black. In the forum of Honeywell I found the following:https://support.honeywellaidc.com/s/article/Android-11-pin-unlock-keypad-is-not-visible-during-remote-control Do you know this?Thanks
We have a number of Android Enterprise devices where the user did not give MobiControl access to all files during enrollment. This causes problems during upgrade/deinstallation of our software to the devices. Is it possible to give the permission using a script?
I would like to know if there is an intent or other script that I can launch from SOTI MobiControl to start Velocity with a specific host profile running. I would like to create separate icons on my MobiControl lockdown screen to launch a specific host profile.
I have a app installed on devices via an APK, but there is a notification that wont go away saying that the service cannot be updated as the service is not authenticated. How do I authenticate this so the message disappears?
Hello, I am attempting to access Admin Mode while configured with a Single App mode (Soti Surf) but the prompt is not appearing. I have attempted to follow https://discussions.soti.net/articles/administrator-mode-gesture-on-single-app-mode-is-too-complex with no success. The device is a Samsung Galaxy Tab A8 running agent version 15.4.1.1003
We continue to see an error message of "Invalid Credentials" when trying to log in to our MobiControl server. When the user clicks on the Log In button a second time, access is invariably granted. The error logs show: Our on-prem server is not linked to the SOTI Cloud. I have checked our LDAP server connections which verify the user credentials and nothing seems to be amiss. Anyone have similar issues or ideas as to what is causing these errors?
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