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When registering tablets (Samsung TAB A8, Samsung TAB A 2019) in the Enterprise environment with a Managed Google Play profile, the following error occurred. The device reboots without warning. When booting, it says " Safe Mode UI" in the top left of the display.This reboot of the tablet came a few hours after registration. So it was almost given out to the employee.The tablet goes into a boot loop and no longer starts. It gets stuck in the Samsung logo. This has happened with all 3 devices we have registered like this. On two devices I can no longer get the tablet to start.Factory reset is deactivated by the Soti client. New firmware installed - without success.These devices can be disposed of!Does anyone know what happened? I can't give the devices out anymore and have to keep working in Android Classic mode.Am grateful for any tips.
Is it possible to enable Android App Links within Soti Surf in order to open a native APK? Alternatively, is there some other way of intercepting a CTA from within Soti Surf in order to open a native APK?
Hi, I am having an issue where when a Samsung tablet restarts (Enterprise Work Managed, Android Version 11 to 13) it shows lock screen and until someone actually unlocks device, the device is not seen by MobiControl. It's like MobiControl agent only runs when the screen is unlocked the first time. I tried to disable lockscreen in Authentication Profile, but it did not make a difference, the lock screen persist. This causes a problem in that I lose access/control of the device unless someone logs them in. Device reboot sometimes when they get an update from Know E-Fota. if MobiControl is an admin for the device, why doesn't it load at startup? I confirmed MobiControl is a device admin. I tried OEMCONFIG through the Samsung plugin but it didn't have anything to set/disable the lock screen. Any thoughts or ideas? Thanks,
Hi all, I have been working with a Honeywell CT40 to iron out the configuration before we roll it out to our end users and the last thing I am struggling with is having the built-in SmartTE app use the device name for the WSID. I figure the best way to do with would be to write the SOTI %MCDEVICENAME% to the staylink.ini file where the app hosts this file. Is there any way to script this out? This realistically only needs to be done either when the device is configured or renamed
I'm trying to Soti Surf to start with 2 tabs (with same URL) from Lockdown ? Anyone have a hint ? Next - I need an easy way to toggle between the 2 tabs. MobiControl ver. 15.4.3.1012 Soti Surf version. 15.6.0.7 Device: Honeywell VM1A - Android 9 - OEM 88.00.10-(0131) Agent 15.4.2.1025 Android Enterprise / Android Plus
Hi, I recently updated to MobiControl 15.6 and tried to push a new Wireless Profile - just added proxy to it. I have units connected to wifi using another profile (so connection is good) and my newly created wireless profile just won't push, hangs on pending install... I did remove the old one first and I confirmed it's removed from units. I then looked closer and the only units that got the new profile installed were ones that were connected via ethernet (docked) and not wifi. Is there a new rule that says wireless profiles can't be pushed unless the unit is connected via a wire? Thanks for any help or thoughts NOTE: It's Enterprise Work Managed Device and the profile is Android PLUS and Android 9 device.
Hi, I'm trying to prevent user from turning off mobile data from quick panel (without disabling whole quick panel). According to the documentation this script should do the trick "writeprivateprofstring DeviceFeature DisableCellularData 2 apply featurecontrol" but it behaves the same as "DisableCellularData 1" (tried that too) option = it turn off mobile data and block user from turning it on - exact opposite from what I would like to achieve. Device: Samsung Galaxy A34 5G (latest Android 13 OS) Management Type: Work Managed Device (KPE Status Active - Standard) Agent version: 15.4.2.1025 Mobicontrol: 15.6.1.1048 Does anybody have any tips or clues? Thanks
Hey all, is there a simple way through MobiControl to check Mobile data usage broken down from each app? I know the user can see this on the device itself but was wondering if there was a way to automate a report for this on Android or iOS.
Good morning all,I've enrolled an iPad in to MobiControl - the device has downloaded and installed the management and configuration profiles and the MobiControl app is saying that it is checking in with the enrollment server and all looks fine.In the web console though the device is not appearing - any ideas what might be happening here?I've got the APNS cert installed and created an enrollment rule (which is where the enrollment ID token has come from anyway) and I'm a bit lost.Got about 75 Android and Windows devices enrolled and never seen this issue before.
Hi, i have a strange problem. When i start the remote control session on a Samsung Galaxy XCover 5 with Android 13.0.0. I can´t turn on the display by clicking on the power button. Installed is Soti Version 15.6.1 1048
Hi, I've tried installing the speed control android enterprise configuration but the profiles can't be installed (pending install), whereas when I try to push the kioskmode/lockdown profile it can be installed. MC Version : 15.6
Hi, how to deploy enterprise apps on macOS and how to find out the version and Bundle Identifier of the application we are going to upload? I have tried to push the app but the status is in the unknown application
Hello, Our new private application has been accepted by Apple's App Review team. Initially, everything seemed fine through Soti's dashboard when we "purchased" the application and added it for mandatory installation on our company's iPads. However, the app is not installing automatically, and when we attempt to install it manually via the "App Catalog" app, we receive an error message in a pop-up. In French, the error message reads, "L'application n'a pas pu être installée. Contactez votre administrateur," which translates to "The application could not be installed. Please contact your administrator" in English. We have attempted to locate relevant logs for further investigation but have been unsuccessful thus far. Upon inspecting the App Catalog, we noticed that it appears to be a webpage, with the URL "soti.our-company.be." Could this be the place to search for additional details regarding the error and gain a better understanding of what is causing the issue?
Hi Team, I have pushed few applications through mobicontrol on scanners. The applications are reflecting on the scanners but not be able to use. It is reflecting as broken.
Hello, I have a multiuser devices where for example:Morning shift at a factory pickup a device and logs-into MS apps.Later on he hands over device to afternoon shift, but forgot to log-off his MS account.MS apps can not get missused thanks to Intune's MAM policy that required PIN code while opening the apps.BUT!I need to log-out the other user, so I created a script in lockdown that users can click and it runs this:clearappcache com.microsoft.office.outlookclearappcache com.microsoft.teamsSo it clears cache, but since the account is still stored in the phone itself the afternoon shift can still log-onto his account.I couldnt find any script that would get rid of the account from device. So how do I do this?"I need users to be able to remove account within Kiosk mode"
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