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Hi, I have seen there was a potential solution for Zebra, https://discussions.soti.net/thread/soti-surf-disable-on-screen-keyboard-only. But is there a script for Honeywell devices? Android version 9 and above SOTI MobiControl version 15.5.2 and above Thanks in advance.
Hi, hopefully someone can help me out here...We are using multiple Panasonic Handhelds FZ-N1 for our logistic departments which have different Android OS. Starting from 6.0.1 till 11. We push several profiles to the older android devices, but some of them we need to be able to push also to the android 11 devices... Unfortunately that part doesn't work ! I found several solutions already... Like pushing the following script :request_appops_permission MANAGE_EXTERNAL_STORAGE But this doesn't seem to do anything ? Anyone who can help us out, and make our job al whole lot easier ? :-) thx in advance
Hello everyone, I have purchased a new Zebra TC58 device (Android 11) and would like to be able to control it via SOTI. It has been staged with Android Plus using an Enrollment ID directly, so the SOTI agent is present right after setting up the device. The remote control function is not working correctly because when I try to remotely control the device, only a white screen appears. However, the device activates the screen as soon as I attempt to access it (indicating that it recognizes my attempt to access), but I can neither see the device in the browser nor control it. This issue persists even after reinstalling the profiles, restarting, or checking in. Initially, I thought it might be due to the OS version, so I updated it to 11-25-02.00, but this did not resolve the problem. Have I missed something? Can someone help me further? Thank you and kind regards.
Hi We have an in-house application which needs to have access to config files. I have tired putting the files in the sdcard/config/rf/ But on android 11 our application cant see this folder. Android 10 and below is ok. Is it the application that needs to do something, soti, combination of the two or some zebra xml? They are enrolled as DO in soti and latest plugin is installed.
Hello, a few weeks ago I had a problem installing Velocity package in a Zebra with Android 11 because I try to copy wldep files to this folder - %sdcard%\Android\data\com.wavelink.velocity\files\ - and from what I understood after Android 10 SOTI doesn't have access to the application folder. I search a little bit and solve the problem copying the wldep file to this folder - enterprise\usr\ and then apply a script to change file permission. Now I have the same problem with a Honeywell device (Honeywell CK65 Android 11) and I try to do the same, but it seems that enterprise\usr\ folder doesn't exist on the device. There is another folder I should copy these files in Honeywell?
Hello, Is it possible to have one profile with one package that only installs in Android 10 and another package that only installs in Android 11? I have a problem with Android 11 when I try to copy some files to the application folder (not possible after Android 10) and solve it, creating another profile (a clone) with a different package that have a different path to these files and assign only if Android > 10 and existing profile assign only to Android 10. But now I have two similar profiles and I want to just have one. Is this possible?
I'm seeing most new Zebra devices shipping with Android 11 and the replacement for the TC72 releasing soon. I've been looking at solution to the scoped storage issue when installing enterprise browser and enterprise keyboard. Using mainly TC72s with Android Enterprise automated enrollment. (AFW#) I've seen a solution to use file transfer to copy the config.xml and a script to %sdcard% and using mx to run the script and transfer the config to /enterprise/device/enterprisebrowser/. The issue is when I look at Zebra folders I only see /enterprise/usr/ and not the /device/ directory. I've tried using mkdir in the script, but that doesn't seem to work. Wondering if anyone has run into this or found a better solution for enterprise browser. (saw some people using managed configs through google play for velocity)
I try to reach the installation folder on our Android 11 TC52x via mobicontrol remote file manager. The folder are not visible Remote connection works. Mobicontrol 15.5 Zebra TC52X OEM version: 11-26-05.00-RG-U04-STD-HEL-04 Plugin: 1.6.0.102
We leverage MobiControl to manage our CK65s and CT60s. We also leverage Staylinked SmartTE and have historically pushed the staylink.ini file located in "%sdcard%/Android/data/com.staylinked.AndroidClient" using a MobiControl package so that it can establish the initial Staylinked sever connection.As of Android 11, MobiControl can no longer push files to the "../Android/data" directory. I had come across this on the Honeywell support site: https://support.honeywellaidc.com/s/article/Android-11-permission-required-for-Workspace-One-Agent-SotiAgentBut this doesn't seem to work for the CT60 or CK65.Staylinked allows you to manage the SmartTE config once connected, but we need to be able to pusht he server address via the staylink.ini file prior to it taking control.Soti is currently working a case on this.I have a ticket into Honeywell.I have a support request with Staylinked.I also have some help coming from a VAR we purchased the equipment through.So now I'm reaching out to the community to see if anyone has had any luck with this at this point?One of the issues is that when the Honeywell firmware package is pushed to upgrade the devices from 10 to 11, it seems like the SmartTE config is also wiped out as the application is updated.Unfortunately, I'm running out of ideas short of a firmware rollback, which isn't something I want to worry about later since 80 of these devices have yet to be deployed. It'd be incredibly helpful to get them on the latest version of Android for the device prior to deployment.
Hi, Customer has TC26 devices on Android 11. Enrolling via Zero Touch into Mobicontrol 15.5 Enrollment is fine and Mobicontrol works well, however, when I send a wipe command to the device, I expect it should wipe, start back up and re-enroll with Zero Touch. However, the behaviour seems to be that the device thinks it's already managed by Mobicontrol but still goes through the Zero Touch setup screens. This then fails and asks be to restart the device. So alternatively, I tested factory resetting the device with Zebra Factory reset file and script. This however leads the device to not follow Zero Touch at all until the device is at the Anroid Homescreen, at which point the device gets the normal Zero Touch message about being managed and needing to factory reset in 1 hour to get the device under managment. In Summary, wiping an enrolled TC26 on Android 11 does not show a desired or expected behaviour. Has anyone else experienced this who could advise what I should be doing differently? Happy to provide more info where required. Cheers
Hello, I'm testing the new security rules for Andorid 11. I need to copy a Velocity .wldp file to a Zebra device. ( Yes, I know the recommended Google way it to do it with managed app config) I can do this with the following article. https://forums.ivanti.com/s/article/Android-11-Deploying-Velocity-wldep-wlxgp-files-using-SOTI-MDM-for-non-android-enterprise-devices?language=en_US For some reason I see the host 2 times in Velocity but a delete command in the post-install script will fix this. __chmod 777 /enterprise/usr/Test.wldep sendintent -a "intent:file:///enterprise/usr/Test.wldep#Intent;type=text/plain;action=android.intent.action.VIEW;component=com.wavelink.velocity;end" del /enterprise/usr/Test.wldep I can copy the .wldep file to the devices. But, what if I need to place a new .wldep file there and delete the old file? Soti doesn't have access to the com.wavelink.velocity folder and a mxconfig command from stagenow to delete the file doesn’t work either. You can send a stagenow command that will delete the application user data from the device and it will remove the wldep files but it will remove the license as well. Has anyone found a better way to delete .wldep files from the application folder?
Hi, does anyone know if it's possible to grant ACTION_MANAGE_OVERLAY_PERMISSION (which is i think not a permission but a setting: "Settings.ACTION_MANAGE_OVERLAY_PERMISSION") Accessibility to a specified app (package name) via script? I don't have an idea how to do this maybe via writeprivateprofstring or sendintent. Android 10/11 and Mobicontrol 15.4.1
Hello, I'm testing out Android 11 on the Zebra MC9300 and I'm unable to see the folders under sdcard\Android\data when using the remote control tool. I have verified the MobiControl application has all the permissions enabled. Any ideas on what I can try? Agent Version: 15.1.0 Build 1045 Active MDM API: Zebra EMDK, Android Plus 1.6, Work Managed Device, RC+ (1.19.0.100) MobiControl Version: 15.3 Thanks, John
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