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Hello We have 3 Soti environments. Now I wanted to ask whether it is possible to change the colour on the start page of the webconsole or in the webconsole
hi all, since we have updatet our mobicontrol installation to ver. 15.4.1 the webconsole is very slow, also i can see that the management server is running on 100 % cpu usage. after restart the management service the system is running fine but the console is still slow. mark
I'm not sure if anyone's able to assist and where I have gone wrong. I have been tasked with setting up an entirely new Soti Mobicontrol server instance, for the most part all seems to be going well, however Web Console and MobiControl Search Services are greyed out. I am unable to access a web console at all, despite the other services (barring a certificate issue related to iOS which we aren't interested in currently) all showing green. This is an On Premises version, running 15.4.1. Am I missing something? I checked over the help guide but there was nothing there illustrating whether this kind of scenario came up, unless there are more extensive help guides anywhere. Thank you
Hello there, well i saw the release of MC 15.4 and wanted to check/test it on my development environment. So i upgraded from the latest 15.3 (15.3.3 - 1065) to the latest 15.4 (15.4 - 4737). configured openjdk run the installer On my first try i wasn't able to get my DS back running. It failed always trying to start the service forthe deployment server. After restoring my snapshot i tried to install it again. Did the same steps. Now the DS was able to start.I was able to easily access the webconsole and everything seemed to work. Then i noticed the notification onthe webconsole that my search services stopped working. So i checked in the admin tool the search service.The admin tool is saying that all my services are OK. I restarted all my services and the server just in case.The admin tool is still showing me that the search service is still fine. So then i thought the config files of the search services are corrupted. So i went to the SOTI folder to renamethe the search folder to search_old and run the installer again to make sure that he configures the search servicenew. That step helped me a lot to fix the search service on many servers. Now i have the problem that i can not login into my webconsole. After the login it gets stuck at an indexing process.See the screenshot below: Any idea how to fix that problem? Or should i restore my snapshot and try to install 15.4 again? EDIT: Tried to uninstall MC 15.4 and reinstall it again. Same result... best regards, Ozan
Hello All, Our team recently updated our QA environment from 13.4 to 14.4.9 this week. After the upgrade we found that the webconsole was a bit slow in reacting to clicks and loading up. The team added in more CPU and more RAM but that didn't seem to improve it much at all. Was wondering what else to look for, would the DB logs need to be truncated/shrink in order for it to be not as laggy/slow?
Hi everyone,we have two SAMSUNG devices in the MC console (although it really are the same device) that we cannot delete. When the screen is refreshed, they reappear offline. Can I remove them by editing some table in the database? Our MC versión is 15.1.5 build 1005 Regards
I have a problem with the Soti MobiControl webconsole New devices are not displayed, but rules and profiles get the devicesWhen I move a device to another folder, the device remains in the old folder in Web console, and rules and profiles are dragged from new folders. What is the problem here?
We are having problems getting accurate results in the "Last Connect Dates" and "Agent Checkin Time" graphs within SOTI. It appears that we are only seeing this problem on Android Enterprise devices as we have the same graphs setup for Windows devices and get accurate results. Android Enterprise devices show as "Unknown" on each graph even though this information is available on the device details page. We setup columns in the dashboard to show this information per each device which shows accurate information but business is requesting this in a graphical form. It would be nice to be able to use the graphs that already exist on the dashboard for this purpose. I have included screenshots as reference. Thank you, Justin Pratt
Hello, has anyone success using apn-settings on the newest Agent 14.16 and Soti Version 15.02? Tested on multiple devices but i am not able to set a specific apn on any device, after Creating the apn profile it immediatly is bugged like this in the console:
Hi all, I have been testing v15.0.2 and I was about to migrate from 14.1 to 15.0.2 when all of a sudden, this happened. Neither I from web console, nor the devices via mobicontrol installation can get the packages. There are no logs that I can relate to anything similar to this. Any ideas?
Hello I've done a bit of searching on the forums, but haven't been able to find an answer to my question. Forgive me if this has been asked before. We manage a large number of Zebra TC51 devices for one of our clients. These devices are frequently assigned a new device name from the MobiControl WebConsole. We have had situations in the past where we would need to retrieve the previous device name after a new name has already been assigned. Is it possible to retrieve the previous device name from a device? Any help you could provide would be appreciated.
Hi all I see the following error when accessing the web console lately... mobile.abc.co.uk normally uses encryption to protect your information. When Google Chrome tried to connect to 350mobile.bvt.org.uk this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be mobile.abc.org.uk, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged. You cannot visit mobile.abc.co.uk right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later. We do have a wildcard certificate for our domain but I'm a little nervous about applying it and what impact that would have on our mobile devices. Is there a correct procedure for this?
Hello Is it possible to have the webconsole in a port different from 443 and manage Android Enterprise (Work Managed Device) devices? In a case we have, the 443 port of the public IP is already in use for another application, so we use 7443, but when enrolling an Android Enterprise device, after entering enrollment ID, there is warning about server certificate and it eve though you accept, it keeps on showing it. When you choose to see the certificate it shows the info of ssl certificate of 443 port not the certificate Mobicontrol generated for 7443. I appreciate any suggestions. Thank you
Cipherlab devices have been added to our system. However, we receive an agent compatible error from WebConsole and cannot be installed any applications that we pushed.
Hi, I enrolled 5 new Zebra MC33 devices 1 hour ago but the are not showing up in the MobiControl WebConsole. They are visible in the database using the view vw_Device_Information and the agent on the device also says that the devices are online. So why are they not visible? MobiControl Version: 14.3.1.1189
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