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I un-enrolled a scanner, cleared the data and apps and am trying to re-enroll it. Getting Enrollment Failed on the MobiControl screen on the Zebra MC930B scanner. How do I get it re-enrolled? I tried deleting it in the WebConsole and it shows back up.
Hi Jill,
how have you "cleared the data and apps" ? Because with a normal Android Reset the zebra devices just do a so called "Enterprise Reset" where the content of Zebra special folder "/enterprise" remains. The MobiControl Agent install itself there to be persistent.
Do a Zebra Factory Reset (StageNow Code or Android Recovery), then also the Enterprise folder is erased.
How is the parameter "Delete Devices after Unenrollment" in Mobicontrol set ?
And "Android - Strict Re-Enrollment" ?
greetings
martin
If after performing a true Factory Reset via StageNow the device still fails to re-enroll then it may need to be manually removed from the DB by SOTI support. We have been seeing a lot of similar issues affecting v15.3.x so if that is the version you are on that is the likely issue.
https://discussions.soti.net/thread/how-do-i-get-an-unenrolled-device-back-into-mobicontrol
Hello Jill,
Thank you for posting on SOTI Central.
I would like to follow up and ask if the provided solutions/suggestions above by Martin and Matt helped to resolve your issue?
Kind regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net
Did you also checked the time/date settings of your device when trying to connect to Soti?
This could also be a problem.