SOTI Kiosk Mode Turns Screen All White

KM
Kyle Mullins
CVG - Commercial Vehicle Group( Zebra OVS)

With our TC70x and TC72 devices, after some seemingly random amount of time ranging from a few hours to overnight, if the devices are not used then they will go white as pictured below. Tapping on the screen does nothing but if I click the Square button I get the Administrator and Refresh Buttons. If I click the Administrator button and type in the admin password, then I can access the device like normal, everything is fine. If I then switch the device back into User mode then the white screen comes back. So it is the kiosk mode itself but I am not sure how to prevent this. 

Devices: TC70x and TC72

OS: Android 8.1.0

MobiControl: 13.7.5 Build 1013

Patching: Does this on a device with no LG patches and one with most recent

5 years ago
Android
ANSWERS
J
JVMOD@SOTI
5 years ago

Hello Kyle Mullins,

Thank you for your post, please upgrade your MobiControl agent on the device

Let me know if this works for you

Kind Regards,

D
Daniel
4 years ago

We're facing the same issue!

We have two Devicetypes in our Environment. Zebra TC20 with Android 7 (BSP 04.14.30 Lifeguard 13) and Zebra TC21 with Android 10 (BSP 10.16.10 Lifeguard 44)
On the TC20 everything works fine, but on the TC21 we have the same "white screen" issue from time to time.

Sometimes a "restartagent" or 1-2 Reboots will fix the Problem. Anyway, I also updated to the latest OS and Agent (14.4.6.1001) but still the same.

It's a bit confusing that this error only occurs on Android Versions higher than 7 (in our Environment)

Is there anything we can do, or is this issue already reported? Im on the newest OS and Agent so far, so there is no Chance to Update anything on the Device. Our Server runs on Version 15.2.6

Thank you!

J
JPerron
2 years ago

We are facing the same issue, any update on this problem ?

G
GPMOD@SOTI
2 years ago

Hi JPerron,

Thanks for requesting an answer from SOTI Pulse. 

Can you please provide the below details? 

MobiControl Version
MobiControl Agent version
Device OS version
Device Manufacturer
Device Model

In the meantime, I will research our old cases and developer tickets and let you know if there is a fix available for this issue.  

Please let us know. 

Thank you. 


Kind regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |