Authentication Policy set - Not prompting to set pin

DS
Dean Smith
SOTI Trial Master Account

Hello - I have set an AFW auth policy to require a pin code on our Samsung Active Tab 2's - However it's not prompting on the devices to set a pin when its applied. 

If I look at the device in MobiControl it shows as "PIN Set - Yes". It's not however.

I'm using the Android Enterprise Agent, not sure if that makes any difference?

6 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago

What are the version and build numbers of your MobiControl server?

What are the active MDM API's shown on the "Device Configuration" tab of your device agent?

What is the status of the profile with your authentication configuration payload reported in your web console?

DS
Dean Smith
6 years ago

Thanks for the response - Looks like I've figured out where I was going wrong. Looks like the Password policy applied, but only when you first enroll the device on MobiControl. If it is applied later down the line it does not trigger.

Thanks again.