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Hello all, We work with the onPremise version -> v15.5.1.1010 We have some new device Zebra TC78 under Android 13 (enrolled work managed). Here is it the problem we’re facing actually. We used visual studio 2022 for to create our mobile app Android. But it’s not possible to start the app after deployment by mobicontrol. The app open 1 second and close directly .. If I push the app by visual studio , all work. Well, first, I think it was some code on our app (permission), but after some tests NO ... Because, if I take the template inside visual studio 2022 -> Net Maui Blazor Hybrid App. I’ve just create the project base on the template, nothing change on code, build for to create the apk. Add the apk inside the package manager, and add the result into package inside mobicontrol. Last step, I create a profile work managed, add the package to this profile and push on a TC78. The result is, package is well installed but when I click on the app, the app open and close directly … It’s the first time, we meet this kind of problem .. Anyone have meet this problem ? How i can see what's happen ? thanks a lot
Hi all, Will SOTI version 2024.1.1.1053 work with .NET version 8? Due to a vulnerability in the no longer supported .NET 6, we need to reinstall .NET to version 8.Thank you
I am needing to retrieve the device serial number from within Soti Surf. I am attempting to make a call to an api from javascript and the macro will not translate from %SERIALNUM% to the hardware serial number. Any ideas?
We use an internal learning platform based on an LMS. When using it via a browser (even on a regular work phone), the videos work perfectly. When trying to watch the videos on a SOTI phone (with kiosk mode), the following error message appears: We've already checked all possible settings but haven't found anything. Does anyone have any ideas?
The goal here is to create a mechanism that will allow Support Team to easily retrieve an application log file so we can pass it on to our developers. The log file is located under %sdcard%\com.applicationame.mobile\logfile.log
Hello everyone, I have a problem with the automatic enrollment via the Apple Business Mangaer. We are currently running on Soti 2024.01. We have bought an iPad which is provided via the ABM and the correct server for Mobicontrol is also stored there. But now the device is not displayed. I have already tested the sync function and checked everything again to see if one of the connections is not configured correctly. Does anyone have any idea why I can't see the iPad in Mobicontrol? If you need more information, I will of course send it to you. Translated with DeepL.com (free version)
Hi,i played around with API function /devicegroups I tried PUT and DELETE /devicegroups/{path}/customAttributes/{customAttributeId} Problem is that only free or new devices are affected, devices with edited Values will not get touched. Swagger Page on DELETE:Clears a custom attribute value for a single device group identified by its reference ID (recommended) or path. Requires the caller be granted the "Edit Custom Attribute Values" permission for the specified device group. Is there a way to get this work on all devices like the documentation says. Thanks for some infos about that
After our POC, we went from the temporary accounts to our corporate account for the enterprise binding for Managed Enterprise. I see where it allows me to change the bindings on the devices, and I have changed the bindings in the enrollment objects. Question is, when I go to the 'Apps' page, and add a new app, all of the current apps are under the old binding and there is nothing under the new one. Do I have to add all the existing applications under the new binding?
Hello, we are operating a fleet of Zebra TC56 devices with our Soti MobiControl WebConsole. One of our service technicians got a little bit overly initiative and upgraded the agents on some of the devices to a 2024.1 version. The rest of the devices run on the 15.1 version with no problems. While most of the devices with the upgraded agent are fine, some are experiencing compatibility issues, such as black screen in kiosk mode. Is it possible to downgrade the agent version on the devices remotely from the webconsole? Thank You.
My Soti MobiControl WebConsole is very slow after update. Is there anything i need to do this is completely un-useable.
Is there a way to delete the 3rd-party app installed on the device using a profile (where the app package was added to the profile)? When I delete the device from SOTI, the app remains. I would like to know if it's possible to automatically delete the app after deleting the device.
Hello! What does this mean? Was the agent online or not? I can't get the device online.
I just started to work with a TC78, have it enrolled in SOTI, can see it; however, I am not able to remote into it. I checked the SOTI permissions on the device and everything is set correctly. Any Suggestions?
Hi All, I'm trying to enroll the ELO backpack ES00I4 running Android 10 in SOTI Mobicontrol.Manually installing the MobiControl and using the enrollment ID results in setting up the ELO device as "work profile". But I want to enroll the device as "work managed".I also tried creating a QR code, but it seems that the Elo backpack doesn't support enrollment through QR code I can't seem to figure out how to enroll this device. Anybody experience with this?
I created this package to manage a custom APK from a vendor. I have added a second version successfully, however I need to add another version and the EDIT button is now missing. Is there a setting I am missing, the other packages are all editable.
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