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I am trying to find a convenient solution for forcing our Samsung XCover 3 and Xcover 4 devices to use only 3G-connections. We have about 500 devices, so it is not in my best interest to do that manually... The reason behind this, is that our version of the MobiControl-cloud is 13.0 and it seems that it doesn't fully support the 4G -connections. Or at least all the phones using the 4G-connections seems to be offline in the Web Console. So is there any way to do this remotely?
I'm encountering an error when deploying my app package "Failed to install application null from package". I have 15 phones. 14 are Nokia's and one is a Samsung Galaxy XCover 4. On the Nokia's everything works fine, the package installs. On the Samsung it fails. The devices are set up for Android for Work and enrolled in Soti as Android Plus devices. I have enabled "Unknown Sources", and there is no Google Play Protect on the phone. The phone is running Android 7.0. Has anyone come across this error before?
I am curious if any has had any issue with a Certificate Profile failing to install and what it may be caused by. In my case, we are installing a Cert to a Zebra Android+ device to run an application. The Cert is in its own profile and the mandatory Auth is in a separate Lockdown profile. (This may be relevant but I have not found it to be yet) At some point after making changes to a completely different profile, the already installed Cert would change to an Install Failed status and the app would no longer operate. To my knowledge, the profile was not reinstalled and the Lockdown(with Auth) was not removed during this issue. I am able to reproduce the failure by revoking and reinstalling the Cert profile on a device (while keeping Lockdown + Auth installed). Once I attempt to reinstall, I get a failure for the Cert profile and have to Factory Reset the device to even get the cert to reinstall. Another note, not to distract from the main topic, is if you have Cert XYZ in Profile A and Profile B, SOTI somehow sees that the cert is the same and does not attempt to reinstall the cert when changing from Profile A to B via folder move or other means. I have a SOTI case open and have sent verbose logs but it's not really getting anywhere and I am apprehensive to move forward with changes I need to make in fear that it will bring down their production devices.
Upgraded MobiControl to 14.1.5.1284 and downloaded new Device Agent.When installed to a Zebra MC330K it keeps stopping.Older agent worked but had other issues. Any workaround (Miss the old v9 interface)
I'm configuring a Galaxy Tab A6 to only show a webpage in kiosk. I've noticed that on the lockdown menu it's possible to press and hold a text, which then prompts a menu for: Copy, Share, Select All, Web Search. This then provides the user with plenty of opportunities to access the device settings, add various accounts, etc. Is it possible to disable this popup menu when press and holding a text? I'm using SOTI Surf in addition to this and in there, this option is disabled and works, but the lockdown menu provides this access.
Hi, i have a problem with installing Agent on Unitech EA502, it says device is not compatible. Is there any chance to install any other way's I have tried downloading from https://docs.soti.net/oem.
Hi All, Is there a way using file sync or similar to auto push wallpapers to devices? ideally we don't want to unlock devices and manually configure them due to numbers. We have TC75 devices enrolled with Android Plus and they state they have an API level of 23. We are running 13.3 version of Mobicontrol. any help would be great!
I have some devices that the remote control does not work because they do not have the last update of the operating system. Given that the devices are in kiosk mode, the user can not run the update, which is why we want to know if we can do it through Soti MobiControl through some script and task scheduling
Hi, We are planning to upgrade our MobiControl installation. We curently have the MobiControl databases on a standalone SQL server which has other production databases. Since the database user must be a SysAdmin or a DbCreator for the upgrade process to complete, we have concerns that the upgrade process might affect in some way the other databases or the SQL server itself (stop/start). If anybody already successfully went through such upgrade scenario, please share.
Hi everyone and RC, wondering if anyone has setup a shared Build Directory to sync .mcp/.pcg and contained files between multiple users. Maybe using a URL? I have tried this with minimal effort but when pointing the Build Dir to a syncd cloud server, it specifies the C:\ user path, which is also different for our Mac engineers. Thanks!
Hi, we are using Soti Surf (latest version from Google Play Store) in kiosk mode to display our customer web app. We have noticed that occasionally we will get the ERR_CONNECTION_TIMED_OUT page probably due to WiFi connectivity issues. Our problem is that since the android tablet is inside a stand enclosure there is no access to the buttons so there is no way to get out of this screen and re-try to load the web site. This creates big issue for us. We need a way to automatically retry to load the failed URL (or the home URL) and/or show a button on the error page that allows that. Can you please advise of a solution?
Hello Regarding MobiControl and Honeywell Android units, for example the Honeywell CT50 Android 6 I'm currently testing.I was wondering if anyone maybe have tested something like this before or have some toughts, I find Honeywell easier to work whit than Zebra but Zebra may have a little more advantage whit MobiControl as script comand to rund update downloaded on to the unit before hand. So from Honeywell and CT50 in this case, may have been changed in the newer units.Honeywell describe OTA update as making a xml provisioner whit their EZConfig as tasks: Source: http://server_ip/Honeywell_CommonES_Android_Common_4.01.00.3455.zipAction: InstallFile Destination: /storage/IPSM/honeywell/autoinstall/CommonES.zip This basically downloads and moves CommonES to destination folder and is automatically runned on reboot. Source: http://server_ip/HELSINKIAD_71.01.04.0015.zipAction: InstallOta Destination: Downloads and rund the kernel update whit a reboot when finished, on boot again the CommonES first downloaded is being runned. This is ok in itself sinse it can be downloaded from HTTP, HTTPS and FTP but when running several thousend units and more comming in diffrent location in non and secure networks it becomes a challenge to setup all the FTP and web servers to make this happen. So, could the Content Libary be used for this action, upload the OS files and downloaded to the unit.Downloading the CommonES to a file location should be ok but download kernel and run action InstallOta I'm a little more unsure of. Or could Content Libary setup a path in either HTTPS or FTP as we could have linked to barcode in EZConfig.So Ota is downloaded from https://sotiurl/ContenLibaryPath? Best regards Øystein Stakvik
Hi, I have created a device status rule to send an email in the Soti Surf app is not in foreground (see screenshot). I have tested with couple of devices and the rule does not get triggered at all. Can you please advise if I am doing something wrong. Other alert rules that I have configured seem to be working fine except this one. MobiControl version is 13.3.0.3217
Hell all, we work with soti mobi control in version => 13.3.0.3454 on our device under android we have the soti agent in version =>13.3.2 build 1034 In one of my profile, under configuration tab / restriction / phone call i have two number that we authorize. Now, i'd like to disable some special number as this : - *#06# => give the emie of the device - *#*#4636#*#* => retrieve information about phone and wifi :) for to do that, i edit the profile go to configuration tab / restriction / phone call Click new => add a name => INVALID COMMAND NUMBER as sample Click button add => *#06# But the character # is never save ... Have you an idea about how i can block these special command ? Thanks for all suggestion and your time christophe
Hello, if i try to take a picture with an application in kiosk mode i receive the message: com.sec.android.gallery3d is deactivated. The script "enable_system_app com.sec.android.gallery3d" is not working. i get this message: Script command is not supported by device (enable_system_app) what else could i ty? Br, Sebastian Soti Version 13.4.0.4899 Agent Version 13.5.0.1327 (ELM) Samsung A-510F OS Version 6.0.1
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