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Hello, We are currently on Mobi version 15.4.2.1020. We use Android tablets and utilize package studio to deploy some APK's that we cannot distribute via the Google Play store. We deploy the same profile to 3,000+ devices. All devices are either a Tab Active2 or Tab Active3. Roughly 60% of the tablets we deploy to will take the update almost immediately and install properly. The other 40% are stuck in a "Pending Install" state. A lot of these are like that because we have been updating via assigning a new profile with the updated apk, then removing the old profile that housed the previous version. Sometimes, when the older profile removes itself from the tablet, it leaves behind the older app version. We used to be able to just manually remove the old apk from the tablet and repush the new profile installation. For whatever reason, now when we perform the above steps, the new profile will not install and stays in a Pending status. I have tried:Unassigning the new profile completely, check - in right after, and then reassigning the new profile to the tablet. I will wait 10 minutes or so and then perform another check in. It just won't download no matter what I try. Our DS queue is sitting at 0 so it's not bogged down. Does anyone have any ideas of where I could look? Any idea why the same tablet models accepting the exact same profile would only be successful on 60% of our tablets?
Hi there, I'm trying to create an icon in the lockdown screen to automatically enable Zebra Datawedge. I found the following intent that works correctly if I send it via "send script" feature: sendintent -b "intent:#Intent;action=com.symbol.datawedge.api.ACTION;S.com.symbol.datawedge.api.ENABLE_DATAWEDGE=true;end" but when I configure the lockdown profile adding an intent: item, the icon has been added to the lockdown but, when I press it, the popup "Activity not fiound" is showed. I'm using Zebra TC21 Android 11 device. Any suggestion? Thank you,
Is there a way to set the default Data Usage billing cycle on all devices for Android?
https://discussions.soti.net/articles/remote-control-support-on-android-enterprise-without-requiring-oem-specific-capabilities-or-oem-specific-plugin Hello, I reviewed the above link and sent "enforce_rcaccessibility 1" using Legacy Script Mode. Logs show: Custom log (Generic plugin is not yet installed) Script was sent to device (enforce_rcaccessibility 1) Device agent did not restart nor pending actions presented. Is there an SOTI plugin to get this to work? Looking at Teamviewer as an alternative and remote control works on Pixel 6 Android 13 by using this add-on https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.universal
we recently updated our agent and are recieving an incompatible agent when launching the app we have tried side loading the previous SOTI client with the same issueHoneywell CT60OS android 9SOTI agents tested 15.4.3.105415.3.0.1006
Hello all, i have allready activate SSO for Mobicontrol and now i want SSO for the Microsoft Apps like Outlook, Teams, etc. How can i set this up? We work with Samsung Galaxy XCover 5 and Android 13 on it. Soti Mobicontrol Version is 15.6.1. Thank you for you´re help.
Hello, I am trying to install a custom app via SOTI for testing and possible deployment. Agent version is 15.4.5.1051, OS is 02-32-04.00-OG-U16-STD, Model is Zebra TC56J enrolled as Work Managed Device. I've deployed the app to the device as a package, and added it to the lockdown screen. However when launching the app it says I need to grant permissions. SOTI doesn't allow manually giving permission to the app. It seems SOTI isn't granting permissions to the app upon install. Is there any documentation on mannifest data and how this needs to be declared to SOTI for granting permissions? Thanks.
This is in regards to the Proglove App's config files I created a package using MC Package Studio added 2 files "Proglove.proconfig" and "provisioning_cert.fleet" both to be copied to %sdcard%/Android/data/de.proglove.connect/files/ I also added a post install script that included afw_set_preferred_keyboard de.proglove.connect to set the default keyboard to the one required by the app I created the .PCG file using the MC Package Studio, added it to the list of packages in MobiControl, created a profile and attached the package to it, and then assigned it to a test android device but it fails every time. The Error I get is below: Package "proglove" version 1.2 failed to install. File IO error on device. Check Storage/Permissions. Running MobiControl in the cloud v15.6 Devices that would be affected are Android 10 and up
Hi Everyone, I have another question for you guys because I am unable to find a solution for my issue. For an app we're installing on Samsung Tab Active 3 with Android 12/13. We have to store additional files in the path: "/sdcard/Documents/App"Due to Scoped Storage we have to use a folder like this. We want to rollout a new version of this app and have the change the every file in this path mentioned above. If I update my profile where these additional files are stored than the old files won't be deleted. I tried to add a preinstall-script like "del /sdcard/Documents/App" to delete the old files. It doesn't work. The only options for me which is working is to deleted the files on every device manually over remote control. If I remove or revoke the profile nothing happens on the device. Do you have any ideas how I can delete those files because I got more than 700 devices.
Hello, Customer wants to delete APPs, except apps that the customer wants to remove in the app policy, you don't see in the playstore. When you go to "managed google play", for example, you don't see the Beamex app (see screenshot above). Regarding default apps, you can only click on "select", but I don't see "Unapprove". Can anyone help me, please ? Thanks a lot, François
Hi, i have some problemns with the registration from a Samsung Galaxy XCover 5 with Android 13. When i typed in the reistry URL from the Server, the device would registred with Saftey Net. I get a white screen after this will be done. We´re using MobiControl 15.6.1
Hi, how do I configure TeamViewer host app with Zebra OEMconfig app? The following article describes the procedure with Microsoft Intune: https://supportcommunity.zebra.com/s/article/000020233?language=en_US Thanks,
Because Android 11 doesnt allow access to the android/data folder we are only able to export a Datawedge profile in Android 10. Is there a way to change the Datawedge save path so you can export the profile to a diferent path. Did anyone test to import a datawedge profile into Android 13.
Hi, There's a way to import phone contact to our devices in Mobicontrol? Via script, file or something like that? Thanks in advance!
On A13 (Zebra TC73) its always on and we observe that its slowing down the device. Is there a way/script to make it disabled?
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