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Hi, I have android work managed devices (Zebra MC93_ , how can i update google chrome using Mobicontrol
Hello, I have a use-case where I need to bring back saved pictures on mobile devices from the field and doing some post-processing actions. To do the post-processing, my application server (hosted by my company) needs to get access to the folder on Soti instance where all pic is synced. How can this be done? There is an option where I can tell filesync to store the content outside (like an external FTP server) ? Thankyou a lot for your help
When I am attempting to update the version of a package in a profile and apply it to an Android phone, I am constantly receiving this error message no matter what I do. It is not a separate package, but simply a newer version of the same package. This error occurs whether or not I have Google Play Protect enabled. I have also tried uninstalling the app completely from the device and the same error still occurs. I am running MC version 15.3 and the devices in question are running Android OS 6 - 10 given the device. Does anyone have any suggestions as to what I can do for determining the root cause of this issue?
Playstore app cant install with error "this item isn't available on your carrier" the issue occur only when we enroll a device with enterprise biding. and approve the app from SOTI. I test this enrolling the device without enterprise binding. and login to the playstore with same Gmail account that use for enterprise binding earlier. then I am able to install the app. need help to find out the issue.
I have noticed that all new honeywell CT60 devices added with the above agent, no longer have the same API access as previous: Previous: RC+,Work Managed Device,Advanced Android Plus 1.0, 1039 Now: Work Managed Device,Remote View It will also not install any of the apk's that I have working on the older version
New to MobiControl v15, I inherited v7 but hardly ever had to touch it. I have new TC75x manual Wifi setup initially and MobiControl Agent installed on it. I need to be able to change the Wifi settings for a given SSID every 90 days. I assumed I could do it through a Profile but after researching I'm lost.
Hi there, We are using MobiControl version 15.0.2.1049, with two type of Android devices (Urovo DT50 Android 9 and Honeywell Scanpal EDA50 Android 4.4) and there is a strange issue about location services with both kind of devices. If I login web console as a built-in MobiControl user and request a device location, I got back the location and it appears on Bing Maps. But if I login as an Active Directory user with the same permission and request a location, nothing happens. There is a "Device located" entry in the logs but nothing appears on Bing Maps. Can you give me some idea what happens when I request a device location? What kind of request goes where, what kind of data come back from where, etc.? Thanks for your help!
hello, we have 8500 zebra tc77 enrolled as android enterprise work managed devices. on all devices gms are active and the google account is activated. i forgot to add the managed google play configuration in our lockdown profile and add this afterwards. we add updates allowed only by wifi in the playstore config. but the installation is so slow.... i assigned it 2 days ago and now only 920 devices have installed the new configuration. if i remove the managed google play configuration the update is installed within max. 1 hour. all other profiles are installed very fast. android 8.1 mc agent: 14.5.4 mc version: 15.3.3 any idea thx mark
Hello We are looking at using onedrive business to deliver documents to our tablets, the issue with this is that it prompt us to login to an account on each device. Ideally we would like to automate this process. Would it be possible to use a script to log in each device to an account?
Hi, We are on MobiControl 15.1.2.1035 and the connected Zebra devices (Android 10) does occationally loose the Remote Control option. We can get the Remote Control option back, by Sending this script to the devices: retryrcdetection The goal for me is to avoid having to send this script, as it generates a lot of service desk tickets from end users.
I have currently the strange Problem that when i enable feature control on our TC8300, and someone pulls out the battery or it gets empty the device gets somehow stuck and wont boot again for another 10-15 minutes until all energy from the circuits depleted. I think its a power management issue correlated to the hibernation possibilitys (supercapacitor) to change the battery without shutting the device down. If i remove feature control and reboot the device i can not reproduce the issue at all. Has anyone run into the same issue or not , and if so what featurecontrol settings have you enabled? Running on: Agent: 14.5.3.1017 MC: 15.3.1
Hi Guy's, how can i setup the gmail app (or any other app) with one User for alle Devices. I want to Use Username an Password, but i can't type in anywhre the password on SOTI.
We have a selection of devices (Samsung SM-T295) which cannot be enrolled. I have tried using our server (on prem) provided Samsung ELM agent and we get the error "This device agent is incompatible with your device. Please contact your administrator". We've also tried the SOTI provided ELM agent from soti.net/oem and we get the same message. We also tried the non-ELM agent but as expected that didn't work either. Has anyone any idea what is going on and how can I enroll these devices? Our server version is v14.4.1.1195, the agent version is v14.5.4.1016. Our server has SHA2 certs. The tablets are running Android 11.
Hi, due to the SHAv1-deprecation of Android we bought and setup a second deployment server (SOTI Version 14.5.7.1022 now on both deployment servers). All services seems fine, everything is green in the Admin Utility. Now, when we try to connect a Android 10 device, we get the message "Enrollment failed. Please retry or contact your system administrator" The new DS has a SHAV2 certificate and it´s load balancing fine for existing devices with Windows CE and some older Android version. Can anyone image what our problem is? Thanks in advance!
Hello All, I have a fleet of Zebra TC21s. They are using the lock down configuration. It doesn't happen with every handheld, but it's a pretty frequent problem. When I unlock the handheld and go into admin mode, within seconds the handheld will go back into lockdown mode. I'm currently running on: Mobicontrol Version: 15.3.0.6713Agent Version: 14.5.4.1016Agent Type: Android Enterprise Agent
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