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I'm trying to retrieve the last location information using the SotiMobiControl API. I am wondering how the information can show in the map widget in soti snap not just the json. Is there any way that i could use to show the last location information of devices as a map not just json?
Hi, I was wondering why iOS is requesting to install the iTunes app to install other apps. So devices are DEP enrolled, but when opening the app catalog (pushed from SOTI) and selecting an app ti install, I get following message: App installation:Log in to iTunes to allow "MdmServerX" managing and installing apps... Why does iTunes need to be installed and how to fix this?
Hello We want to use the lockdown mode. I have a question about this and perhaps you can help me. Here, for example, I have 4 placeholders for programmes. <li><A href ="<MCLink0>"><img src="<MCExeIcon0>" onerror="this.style.display='none'" /><div class="txt"><MCDISP0></div></a></li><li><A href ="<MCLink1>"><img src="<MCExeIcon1>" onerror="this.style.display='none'" /><div class="txt"><MCDISP1></div></a></li><li><A href ="<MCLink2>"><img src="<MCExeIcon2>" onerror="this.style.display='none'" /><div class="txt"><MCDISP2></div></a></li><li><A href ="<MCLink3>"><img src="<MCExeIcon3>" onerror="this.style.display='none'" /><div class="txt"><MCDISP3></div></a></li> My question now is, what do I have to do so that MCLink0 remains empty and the programme comes to MCLink1? Can I control this via Lockdown - Device Control - Custom Home Screen?
Is it possible to change the WiFi network a Windows Modern computer is connected to from within User mode of the kiosk?
All of our devices are Samsung TabA Pro - Android 11 - locked down in Kiosk Mode. I have the "Device Settings" app in kiosk. As a user, I am currently unable to update the OS on any device. I've tried, Automatic, Windowed & Default settings in the System Update Policy. None of them make any difference. I've sent multiple kinds of scripts, didn't work. The only method I've had success with is placing each device into ADMIN mode, then the OS update works. The device updates, restarts, then to complete the process I need to enter ADMIN mode again after startup, Then place the device back into USER MODE. A painful process. There must be a way to allow USER MODE to update the OS on their own, without the assistance of administrator & admin mode.
Hello. I have some Samsung Galaxy tablets that were unenrolled from SOTI in the past because they were not being used by our company. We have found a use for these and re-enrolled them back into SOTI. When we go to assign the profile, we have them checked but the tablets have not received the profile yet. These are android plus devices and the profile we are wanting to assign is also android plus configuration. Could someone please help me figure this one out? are the devices too old or not compatible anymore? Is there an issue with using devices that were previously enrolled, unenrolled and factory wiped and enrolled again? all help is greatly appreciated. \
Hi there !i'm currently deploying a new batch of 20 TC21 for a customer with Android 11.On some of them, after having installed MobiControl agent + Plugin and registered them, i have a status of the Profile Deployment on "Partially installed" ("Installé Partiellement" in french).If i'm looking in details, the Lockdown option in in status "Install Failed", no problem with the 'Authentication'.On some of the TC21 in error, i was able to finally deployed the Profile correctly after one or two resets of the Handheld. But on 3 of them, no way to do it. I don't understand why i had this error on some TC21, and why on some others, everything went fine ?Thanks for your help.See screenshots attached :)Best regards
I am currently working to rename our internal MobiControl server from a named host to an IP-only host, however I am unable to re-bind the MobiControl Search certificate to one that does not use the common name. After regenerating the certificate, it continues to create one using the original FQDN, and as a result it throws an SSL/TLS error and is unable to start the service. What am I missing that I am unable to move the Search service over to being IP-based while all other services and certificates seem happy to? I am currently running MobiControl 15.0.2.1049
Hi, is it possible to add custom attribute in kiosk mode browser link? See my attached screenshot. thanks,
I'm updating MC9300 running Android * Lifeguard 41. The security bulletin of Android 10 is September 5,2020. The current security bulletin is Oct 5th, 2021. To update without a factory reset I'm attemping to use a UPL file. I'm using a data transfer rule, copying 4 files to the SDCARD folder. HE_FULL_UPDATE_10-16-10.00-QG-U00-STD-HEL-04.ZIP HE_DELTA_UPDATE_10-16-10.00-QG-U132-STD-HEL-04.ZIP A10PlusLG132.UPL Update_MC9300_A10_LG132.XML The content of the UPL file is package:HE_FULL_UPDATE_10-16-10.00-QG-U00-STD-HEL-04.ZIPpackage:HE_DELTA_UPDATE_10-16-10.00-QG-U132-STD-HEL-04.ZIPI'm using a post install script to call the XML file mxconfig /sdcard/Update_MC9300_A10_LG132.xml This is the content of the XML file <?xml version="1.0"?> -<wap-provisioningdoc> -<characteristic type="PowerMgr" version="8.1"> <parm value="10" name="ResetAction"/> -<characteristic type="file-details"> <parm value="/sdcard/A10PlusLG132.upl" name="ZipFile"/> </characteristic> </characteristic> </wap-provisioningdoc> Nothing happens after the files sync and when I try to run the script manually it shows Custom log (Mxconfig - /sdcard/Update_MC9300_A10_LG132.xml processed successAnd idea on what I'm doing wrong?
Hi, I've been trying to setup a couple of devices using the afw#mobicontrol (Zebra TC26 and TC57) over the last couple of days. Setup as normal, used afw#mobicontrol after factory reset (tried a few times on each device), it gets to the option to install mobicontrol, starts downloading, then flicks to a black screen, and then when trying to continue through, just get 'couldn't connect - try again using another network. If you continue without a connection you can finish some setup steps later' only way I can get past this it to skip, then I get into android, play store is broken as I guess the afw#mobicontrol didn't setup properly, and all apps are visible (most get hidden with Enterprise enrolment) It's obviously not our Mobicontrol as we don't get as far as entering an enrolment ID, and the only way to start the process again is to factory reset which gets the same outcome Thanks Alan
Hello, I have from the Phone Carrier, default APN Settings on my Devices. Is it possible to delete APN´s per Script that only the one i have assigned with a profile is on the device ? thanks
Hello, i want to try to build an app based for mobicontrol console using the soti snap. Inside the app, there is a login function. For this function, people who login to this app is the admin or user using their mobicontrol account. So they don't need to create another account in order to login the app and get the devices information from MobiControl. I have plan to using the MobiControl API. But, i have no idea which API should i use to authentication. Anyone can help me?Thanks
On the OOBE (out of box experience), we entered afw#mobicontrol but are never prompted for our tenant code. Setup continued, which we skipped most of - afterwards it says "account action required" and it prompts to sign in with "Android Enterprise" entered in the email or phone field. I cannot change "Android Enterprise" value. I have reset the device twice with same results.
I can't seem to collect data whenever a user tries to leave the lockdown screen.
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