Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 0 votes 6 answers

    How....?? showmessagebox %msg%

    Is there a way to do this with android devices? It used to work with windows mobile. ; Description: Show message to device user set msg="good to go" showmessagebox %msg% I get a messagebox open on the device that just shows     %msg%      

    Android Scripting
    3 years ago
  • 0 votes 10 answers

    Create Google account

    Hi! Google has some limitations when creating "too many" Google accounts from the same IP/location.You need to verify your identity via a phone number. I have also sent a case to Google about this but do anyone know if there are some kind of workaround? The reason for creating multiple Google accounts is that we want to divide the Managed Google Play and not use the same account for all solutions/customers. We are also managing it all and we don't want the customer to be able to do anything in regards of this. We have even tried using the function to use our own e-mail address rather than creating a Gmail one but still even after verifying the e-mail we need to have a valid phone number... Are there any discussions going on from SOTI about this? Maybe the possibility of creating a Google account via a request from MobiControl? Which will bypass these checks?

    SOTI MobiControl
    3 years ago
  • 0 votes 5 answers

    Add widget to Android lockdown home screen

    Is it possible to add widgets to the home screen on Android 11 while still in lockdown?

    SOTI MobiControl
    3 years ago
  • 0 votes 4 answers

    PPKG installed during OOBE not recognized as enrolled after user setup on device

    I've run across this a few time now, I'll get a new PC for a user and boot it up to the OOBE, plug in a USB with our provisioning PPKG, then install the PPKG. Windows shows the provisioning package install successfully, and MobiControl shows it connecting successfully, too. However, once I hand the computer over to let the user run through the OOBE setup, MobiControl then shows the Compliance Status as Non-Compliant/Unenrolled. I've confirmed the provisioning package is installed on the computers, as it is Listed under Settings>Accounts>Access Work or School as installed. I tried from there to go into Info and manually Sync, but I didn't have the option. So far, I've only been able to fix this by removing the provisioning package and then reinstalling it from within the user's session. Is there a method I may be unaware of that I can use to get MobiControl to view the computer as enrolled again?

    Windows
    3 years ago
  • 0 votes 5 answers

    USB Debugging - Mass Storage not available

    I use an Zebra MC9300 with Android 11 and activated USB debugging and the mass torgae to get access to the scanner with an USB connection. So fine so good that worked till we changed the battery.  Now i have the issue that the mass storage is not available as you can see in the picture below. I also activated the usb debugging with feature control but no option for the mass storage. Do you have any idea?

    SOTI MobiControl
    3 years ago
  • 0 votes 5 answers

    Unable to open picture using Photo Editor

    I have a Samsung tablet configured using Lockdown, and one of the tasks it will need to do is edit a particular photo. I can open this easily enough in "gallery", but this doesn't give me the editing option. I'm trying to set up using Photo Editor instead, but get this error in the device log when I try to open the picture: Error message received from device (Package [com.sec.android.mimage.photoretouching] does not contain default activity) The file will open fine in Phot Editor if you go via My Files, so there must be something missing in the launch:// command - similar to this thread about Honeywell and Bhav's' answer: https://discussions.soti.net/discussions/package-not-found Does anyone have suggestoins about what would need to be added to get Photo Editor to work?

    SOTI MobiControl
    3 years ago
  • 0 votes 2 answers

    App crashing in single app mode lockdown Solved

    We use a single app lockdown profile and a feature control profile on Galaxy active tab3 devices. At times on first start up the single app crashes (app flickers constantly). Upon testing a tablet a prompt to clear cache for Mobicontrol came up and was wondering if this could possibly be the cause.  Is there a script to clear the app cache remotely and also is this something that I should schedule reguraly? If so how would I go about scheduling a script reguraly fleet wide say daily or something similar?

    SOTI MobiControl
    3 years ago
  • 0 votes 17 answers

    How do I script Zebra TC8300 OS Update with File Sync?

    New SOTI customer here. I have enrolled a few Zebra TC8300 Android mobile computers and I'm trying to push OS Updates to them with file sync and then run post script: install_system_update /sdcard/HE_DELTA_UPDATE_10-16-10.00-QG-U120-STD-HEL-04.zip The file is transferred, but the script doesn't install the update.The same script works if I just "send script" afterwards like this:  . What am I doing wrong?

    Android Scripting
    3 years ago
  • 0 votes 4 answers

    Automatic date and time and time zone disables when the device is unenrolled and re-enrolled onto SOTI Solved

    Users must see the accurate date and time on their devices even when the device is unenrolled and re-enrolled onto SOTI.Automatic date and time and time zone does not enables when device is enrolled back.

    SOTI MobiControl
    3 years ago
  • 0 votes 2 answers

    Profile Catalog does not show the profile status.

    Profile Catalog does not show the profile status and stuck with login with username and password.

    SOTI MobiControl
    3 years ago
  • 0 votes 3 answers

    Application Can't Launch Dialer Solved

    Hello, We are using Zebra TC77 devices for our drivers. The drivers use the Fareye application which is supposed to allow for them to make a phone call from inside the application. When they press the button, however, it does nothing. My devices are on Android 10 and run in Native Lockdown mode. I have whitelisted org.codeaurora.dialer, which gives them access to the phone application. They can tap the phone icon, from the lock screen, and make and receive calls without issue.  When I login to admin mode I am able to make calls from Fareye, so I was able to use identify_action and found when pressing that button it is running org.codeaurora.dialer/com.android.incallui.InCallActivity. I tried to whitelist this, but it didn't help.  Anybody have any other suggestions?  Thank you!

    SOTI MobiControl
    3 years ago
  • 0 votes 3 answers

    MobiControl Setting Manager on Samsung TabActive3 with Android 12

    Hello all, It looks like no matter what I do the "payload" for the Settings Manager over the profile configuration does "not load". Has anyone else encountered this situation?

    SOTI MobiControl
    3 years ago
  • 0 votes 2 answers

    How to know on how many devices a policy / application has been correctly applied? Solved

    Hi! we are going to deplo a antivirus apk through policies --> Applicattion method and we want to know how can you control on how many and which devices has it been installed correctly. The devices are enrolled in AE mode and are samsung devices. Is there a way to get this information? We are using 15.5.1 Mobicontrol instance.

    Android
    3 years ago
  • 0 votes 8 answers

    Can´t Upload a picture on Android [Android 11] Solved

    Hello, we have a problem with SOTI Surf on Android 11 When we make a Screenshot, it will show in file system, see /storage/emulated/0/Download/SOTIsurf/0/.temp/IMG_1658912629480.jpg. In a upload forms to send the screen the websites says successfully uploaded, but no picture was upload. The adb log says the errorMediaProvider: Couldn't find file: /storage/emulated/0/Download/SOTIsurf/0/.temp/IMG_1658912629480.jpg Under Android 10 the upload is functional. Under Android 11 the upload is functional with chrome browser. Where is the problem located and how we can fix this error? Technical data: Device Zebra TC77, Android 11, OEM Version 11-23-13.00-RG-U07-STD-HEL-04 SOTI Surf 15.5.1 Build 8 SOTI MoiControl Version: 15.5.1.1010 Thanks in advance.

    SOTI surf
    3 years ago
  • 0 votes 6 answers

    Special Permission settings commands Solved

    Looking to see if anyone else knows the other command strings for pulling up the "Special Permissions" for apps, in particular MobiControl, such as this one: start activity com.android.settings/.Settings$OverlaySettingsActivity This one in particular brings up the "Draw over other apps" Setting menu and we are using this assigned to a Launch:// button on the Dynamic Lockdown (which is set to Native). I am trying to write a script that will open the 5 permissions that MobiControl is requesting but can not automatically set -  Draw Over Other Apps Manage External Storage Write Settings Notification Access Usage Stats Currently when the notification from MobiControl comes up after the initial installation, sometimes pressing the MobiControl Notification will NOT bring you to the corresponding menu and the user will have to exit out of Lockdown then go to settings to manually change these. While its a shame that these permissions can not be set automatically I know it is a limitation Android has implemented. The end goal that we are trying to reach would be a single button that would bring up the settings menu one by one so the user can set them THEN change the Lockdown to one that does not have that button any longer.

    Android Scripting
    3 years ago

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