Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 0 votes 3 answers

    Private Managed Google Play vs Enterprise App Deployment

    Assuming Managed Google play has already been assigned to MC and some applications from the wider public google play are present in an app policy. In the case where we have private applications, does anyone have an opinions/best practise/know of difference/limitations between deploying these applications via Enterprise App deployment vs Adding them as a Private application to Managed google play. Thanks in advance Adam

    Android
    3 years ago
  • 0 votes 2 answers

    Issue with Zero-Touch Enrollment into SoTI MobiControl using Knox over Mobile Data Solved

    Title Basically, we are trying to enroll some Galaxy Tab As into SoTI MobiControl using Samsung Knox Mobile Enrollment profile but when the tablets come back up and attempt to enroll in SoTI it does not seem to be passing through the Enrollment ID and if the ID is typed in manually we get an enrollment failed error. This works fine when we include a WiFi network to connect to but does not work over mobile data. Hoping to see if someone else ran into a similar issue and knows a possible solution or a way to troubleshoot the tablet as it is being enrolled.

    SOTI MobiControl
    3 years ago
  • 0 votes 4 answers

    Deploying Paid Applications

    We deploy all our Android applications using Android Enterprise Managed Google Play Accounts. We've authorised Juice SSH to be installed via the play store, however we want to purchase the Pro Version and deploy this. Speaking with the Juice SSH themselves they've advised it needs to be linked to a Google account which I'm unsure exactly how to do this?? Please could someone help.

    Android
    3 years ago
  • 0 votes 6 answers

    TC52+ screen orientation lock to portrait

    I am using SOTI to manage TC52+ devices on Android 10 and need to lock the screen orientation when using SOTIsurf. When i send the scrip  (lockdownorientation portrait)  to lock orientation the lockdown screen locks but not the Sotisurf.

    SOTI surf
    3 years ago
  • 0 votes 4 answers

    Android Enterprise Enrollment from Internet

    Hello, I've recently managed to make my devices communicate with my local MobiControl server (On Premise) by configuring my firewall to allow the ports 444 (the one I use for the deployment server, my WebConsole is listening on port 443) and port 5494. Now I want to enroll my devices from the Internet and when I try to enroll from my local network, the device is enrolled sucessfully but when I do it from the Internet, the enrollment fails. The step where it fails is right after the SafetyNet step. In the logs of the Deployment Server Extensions, I get an error saying that a certain parameter "s" can't be null (System.IO.StringReader..ctor(String s)). Is there a way to fix this problem? The MobiControl product version I work on is 15.5.

    SOTI MobiControl
    3 years ago
  • 0 votes 2 answers

    Windows Modern Configuration - Assigned Access > Configuration (Microsoft Edge)

    We are currently trying to setup an test whit Windows 10 (Tablet Mode) and Windows Modern in MobiControl but are having different issues, the goal is to have a more locked down user tablet whit Web applications. After enrollment we set an profile whit "Configurations" and a simple edit: We choose "Allowed Applications", in this case we are testing whit MS Edge on a Windows 10 Pro (21H1) device: Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge As for "Start Menu" we just set an URL, when log in om the KIOSK user just created we get the shortcuts but Edge for example does not show any picture og icon. If we add "Calculator", this shows up whit icon and shortcut also works, pressing the Edge shortcut then nothing happens, seems that shortcut does not find Edge as anly application on the information in "Pre-defined Applications". Looking at the AUMID both in MobiControl and on the device is seems to correct, also tried install Edge again form MS Store but no luck. Anyone have an idea on why shortcut does not show up or this type of configuration? MobiControl Version - 15.4.1.4828

    Windows
    3 years ago
  • 0 votes 5 answers

    Zebra Zero Touch not correctly enrolling after Wipe command Solved

    Hi, Customer has TC26 devices on Android 11. Enrolling via Zero Touch into Mobicontrol 15.5 Enrollment is fine and Mobicontrol works well, however, when I send a wipe command to the device, I expect it should wipe, start back up and re-enroll with Zero Touch. However, the behaviour seems to be that the device thinks it's already managed by Mobicontrol but still goes through the Zero Touch setup screens. This then fails and asks be to restart the device. So alternatively, I tested factory resetting the device with Zebra Factory reset file and script. This however leads the device to not follow Zero Touch at all until the device is at the Anroid Homescreen, at which point the device gets the normal Zero Touch message about being managed and needing to factory reset in 1 hour to get the device under managment. In Summary, wiping an enrolled TC26 on Android 11 does not show a desired or expected behaviour. Has anyone else experienced this who could advise what I should be doing differently? Happy to provide more info where required. Cheers

    Android
    3 years ago
  • 0 votes 6 answers

    What are the things need consideration while upgrade Mobicontrol 15.5.1

    Hello Guys, We are planning to upgrade our SOTI Mobicontrol from 15.4.3 to 15.5.1. We have On-pre server and last time we upgraded 15.5.0 and faced lots of problem then rolled back. Kindly suggest what are the things need to be consider before upgrading Mobicontrol 15.5.1. Do we need to re-enroll devices. We have maximum Android zebra devices TC51, TC52, TC52x and TC57. Thanks in advance.

    SOTI MobiControl
    3 years ago
  • 0 votes 10 answers

    Berechtigung für Konfiguration -> Profile Solved

    wo wird die Berechtigung für Konfiguration -> Profile anzeigen gesetzt

    SOTI MobiControl
    3 years ago
  • 1 votes 5 answers

    Saved Script Security?

    Hi, I'd like to be able to limit certain users/roles/groups to accessing the saved script list.  Some scripts that are saved should be admin level only or are specific for certain roles or customers.  I was looking around in the general permissions for roles/groups & users and didn't see anything, but I was curious if there were any security permissions around saved scripts?  I found the permission where users can't manage the scripts like add new ones or delete them, but nothing for limited user access to the saved scripts.  The user would still need to be able to send ad-hoc basic scripts. I wasn't sure if there was a workaround for this or if anyone had other thoughts on the topic?

    SOTI MobiControl
    3 years ago
  • 0 votes 8 answers

    No App Policy Found

    Have assigned App Policy to Galaxy tablet, but under Configurations it says "No App Policy Found." The device has been re-enrolled and moved to another group after activation.  When moving the tablet to the other group, I have tried with and without "Maintain "Overridden" Advanced Configurations specified to selected device(s)."  Apps are being pulled from Google Play.

    Android
    3 years ago
  • 0 votes 9 answers

    Stop an app from updating Solved

    I believe an app update is causing an issue and I want to stop either that app, or if I have to all apps, until a new version hits the Play Store. I'm sure I've done this before but I cannot for the life of me remember it. MobiControl 15.5 Android Devices running 8.1.0 upwards.

    SOTI MobiControl
    3 years ago
  • 0 votes 6 answers

    Edge / Browsers cache clearing by script or lockdown

    Hello, I'm facing an issue trying to automate edge and other browser (cannot use SOTI surf for this sadly..) cache cleaning. i have seen a tons of post regarding cache cleaning but mostly using wipeapplication. Something that we cannot use at all. Too much troubles caused by the total wipe. Is there anyway to have a script ?  Seen DDMOD@SOTI saying that it was on the roadmap Any news or any other ideas. Automatic script/Button on the lockdown all accepted at this point..  Thanks in advance, 

    Android Scripting
    3 years ago
  • 0 votes 2 answers

    Device Information in alert rule Solved

    Is there a possibility to display a device name or IMEI in the console alert message? (Name would be better) I tried %devicename% and %imei% which are working well in scripting but not here. I saw somewhere here that not all macros are supported here but maybe there's another way? Or is there somekind of logging where i can see those messages and from which device they came from?

    SOTI MobiControl
    3 years ago
  • 0 votes 4 answers

    Settings Manager Activity´s

    Can you call settings-manager settings (activity´s) with a script under android enterprise? If so, any examples would be appreciated.

    SOTI MobiControl
    3 years ago

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